InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.
Is InfoTracer legit?
InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions.
Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.
Doesn't give names of the owners of vehicles, but otherwise service is good
Niche who answered my phone call and request for help was extremely helpful. Kept me on the phone while I figured it out and was able to help me with canceling the future payments.
Reply from InfoTracer2026-04-15
Hi Susan,
Thank you for this excellent review! We're happy you're pleased with the assistance you received from Niche. We'll ensure he reads your feedback; this will make his day. Have a great rest of the week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Lilian,
Thank you for your feedback. We're happy you're pleased with the prompt assistance you received. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick, easy to communicate with, and able to resolve the issue promptly.
Reply from InfoTracer2026-04-14
Hello Alex,
Thank you very much for your kind review.
We’re pleased to hear that you found our service efficient, easy to communicate with, and that your issue was resolved promptly. Providing quick and effective support is always our priority, so your feedback is greatly appreciated.
If you ever need any further assistance, please don’t hesitate to reach out—we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful, actually listened to my situation and helped a lot!
Reply from InfoTracer2026-04-12
Hello Sophia,
Thank you for your kind feedback. We’re glad to know that you felt heard and received helpful support with your situation.
If you need anything else, we’re always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
Thank you for your feedback! We're glad you found it easy to contact us and work with our team. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too much money. I also wanted to see who's name is on the title, but I didn't see it shown.
Reply from InfoTracer2026-04-11
Hello Judah,
Thank you for your review. I'm sorry you find the cost too high and that you weren’t able to find the title information you were looking for.
Upon checking, you were billed the monthly fee since we did not receive a cancellation request before the trial ended. On our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a subscription billed monthly at $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
Additionally, we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In my first search attempt I had some problems but customer service assisted me and I quickly was able to get the information I wanted.
Reply from InfoTracer2026-04-10
Hi David,
Thnak you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ann was professional and was straight to the point and was very easy to work with.
Reply from InfoTracer2026-04-10
Hi David,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received from Ann. We'll ensure she reads your feedback; this will make her day. Have a great weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was great, very understanding and easy to talk too! The service they provide is also very helpful and I was able to find out exactly what I was looking for.
Reply from InfoTracer2026-04-11
Hello Brittney,
Thank you so much for your kind words! We're really glad you found our customer service understanding and easy to talk to. It’s also great to know our service was helpful and that you were able to find exactly what you were looking for. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
We look forward to seeing you again. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Justo,
Thank you for your fantastic feedback! We’re thrilled to hear that JB provided you with excellent service. We’ll be sure to share your 5-star praise with him—it will make his day!
We truly appreciate you taking the time to recognize his efforts.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial wording is very misleading and feels like a trick to trap people in a membership. Then a hassle to get it undone
Reply from InfoTracer2026-04-09
Hello Jason,
Thank you for sharing your feedback. We sincerely apologize for any confusion caused by the wording and understand how frustrating it must have felt. Our intention is never to mislead our customers, and we take your concerns seriously.
We want to let you know that your account has already been refunded by our agent. Please allow 3–5 business days for the funds to be reflected in your account.
We strive to make cancellations and account changes as straightforward as possible, and your comments will help us improve our communication and processes. If you have any further concerns, please don’t hesitate to contact our support team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Bruce,
We're happy you're pleased with the service. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Carol,
Thank you for your feedback, and we’re sorry to hear that the information you received was not accurate. We understand how frustrating this can be and sincerely apologize for any inconvenience caused.
Kindly note that our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so feel free to check back for any new information.
Our Terms of Service are also available at https://goodcar.com/terms.
We can confirm, however, that the account in question has already been refunded by one of our agents. Please allow 3–5 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Your feedback is important to us, and we are committed to resolving this matter for you as quickly as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Geoffrey,
Thank you for your 4-star review. We’re glad to hear that our team was responsive to your requests for help.
We appreciate your feedback and will continue working to make our service even better for our customers.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Support was great, she really helpec me with my issues
Reply from InfoTracer2026-04-04
Hello John,
Thank you for your kind words! We’re glad our representative was able to help you with your issues.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I canceled my membership the same day I opened the account and it still charged my card 24.95. I called the 1-800 number and my money was credited back to my account the same day. The representative was very friendly, helpful, and quick in refunding my payment. All in all great experience!!
Reply from InfoTracer2026-04-05
Hello Jeannie,
Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and your 5-star review.
We’re glad the issue with the charge was resolved quickly and that our representative assisted you in a friendly and efficient manner. Providing prompt and helpful support is very important to us, and it’s wonderful to know we met your expectations.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very responsive and helped me to solve my billing issues
Reply from InfoTracer2026-04-03
Hello Josie,
Thank you very much for your 5-star review. We’re pleased to hear that our team was responsive and able to help resolve your billing issues efficiently.
Providing prompt and effective support is very important to us, and your feedback is greatly appreciated. We’re glad we could assist you and look forward to helping you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Thomas,
Thank you for your excellent review! We’re delighted you found our customer service excellent. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nick was absolutely wonderful! He resolved my issue quickly and made everything an easy process. Thank you!
Reply from InfoTracer2026-04-04
Hello Amy,
Thank you so much for your kind words! We’re thrilled that Nick provided such a wonderful experience and resolved your issue quickly and smoothly. We’ll pass along your good feedback to him. He'll be happy to hear it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was just looking to see if my vehicle had any current recalls. Gave me the whole rundown.
Reply from InfoTracer2026-04-04
Hello Jim,
Thank you for your review! We’re glad you were able to quickly check for recalls and found the full rundown helpful. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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