InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.
Is InfoTracer legit?
InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions.
Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.
quick and direct conflict resolution for cancellation
Reply from InfoTracer2026-06-01
Hi,
Thank you for your feedback. We apologize for any situation this has caused.
We have reviewed your cancellation request and have processed it accordingly. If you have any remaining concerns or need additional assistance, please reply to this email, and we will address them promptly.
We appreciate the opportunity to resolve this matter and thank you for your understanding.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Available when I needed help, real time. Efficient, resolved my issue. Courtesy and professionalism.
Reply from InfoTracer2026-06-01
Hello Isaura,
Thank you for your outstanding 5-star review. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that our team was available to assist you in real time and that your issue was resolved efficiently. Your recognition of our courtesy and professionalism means a great deal to us, as providing responsive and high-quality customer service is always our priority.
Thank you once again for your kind feedback and support. We look forward to assisting you again whenever needed.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person I chatted with was efficient and effective.
Reply from InfoTracer2026-05-28
Hello Tura,
Thank you very much for your 5-star review. We’re pleased to hear that the representative you chatted with was both efficient and effective in assisting you. Providing prompt and reliable support is very important to us, and we truly appreciate your kind feedback.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dustin,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had quick and easy access to your account. Providing a smooth and convenient experience for our customers is very important to us, and your feedback is truly appreciated.
Thank you again for your support, and we look forward to assisting you whenever you need us in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Daniel was very understanding of my situation and helped to facilitate my refund. I was a little worried after first speaking with an automated system. It's always nice to have the option to speak to an actual person.
Reply from InfoTracer2026-05-29
Hello Roderick,
Thank you for taking the time to leave us a wonderful 5-star review. We’re very pleased to hear that Daniel was understanding of your situation and able to assist in facilitating your refund.
We also appreciate your feedback regarding the support experience. While automated systems can help direct inquiries efficiently, we understand how important it is to have the option to speak with a real person when needed. We’re glad Daniel was able to provide the reassurance and assistance you were looking for.
Your kind words will be shared with Daniel and the rest of our team. Thank you again for your support, and we’re always here if you need further assistance in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jaeyoung,
Thank you very much for your 5-star review. We’re delighted to hear that you had a smooth transaction and a positive experience with our service. Your kind feedback is truly appreciated and motivates us to continue providing excellent support.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was very good. Very helpful and quick to resolve issue.
Reply from InfoTracer2026-05-28
Hello Samantha,
Thank you very much for your 5-star review. We’re delighted to hear that you found our customer service very helpful and that your issue was resolved quickly. Providing efficient and supportive assistance is very important to us, and we truly appreciate your kind feedback.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Chloe,
Thank you for your 5-star review and kind feedback. We’re glad to know you found our service helpful.
We appreciate your support and look forward to assisting you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found Beverly very helpful, knowledgeable, kind, timely, and efficient. She assisted me to cancel my subscription. Experience was great. The product just didn't meet my total needs. But the product was easy to use and requests were processed timely.
Reply from InfoTracer2026-05-21
Hi Darlene,
Thank you for this excelllent review. We're happy you're pleased with the assistance you received from Beverly. Although our product didn't really meet your needs, we're happy you found our services easy to use. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried out the trial on a saturday. unfortunately, I was not able to login to their website to use the system. The next day I was still unable to access the system, so I cancelled the trial using their support contact window. The following week I was charged the monthly subscription price as though I never cancelled. Upon requesting a reversal of charge and bringing this to supports attention, the company immediately refunded the charge. They did the right thing, which I did not expect. This demonstrates Trustworthiness, and I give this company 5 stars across the board, I will come back to infotracer on my next report need. Trust is at the base of doing business. I commend the honesty, Thank you.
Reply from InfoTracer2026-05-19
Hello Mit,
Thank you very much for your thoughtful 5-star review and for sharing your experience with us.
We sincerely apologize for the initial issues you encountered while accessing the system and for the confusion regarding your trial cancellation. However, we’re pleased we were able to promptly review the matter and process the refund for you.
Your kind words about our honesty and trustworthiness truly mean a great deal to us. Building trust with our customers is extremely important, and we’re grateful for the opportunity to make things right.
At this time, we were unable to locate an account using the name provided in your review. If possible, please contact us with additional account details so we can link your account and properly acknowledge the representative who assisted you.
We appreciate your understanding and support, and we look forward to assisting you again with your future report needs.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
i needed help on something and dexter made it so easy for me, thank you dexter!
Reply from InfoTracer2026-05-16
Hello Hannah,
Thank you for your kind words! We’re thrilled Dexter was able to make things easy for you and provide the help you needed. We’ll pass along your feedback. It'll make his day.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice to Speak with a person. The agent was polite and understood my situation.
Reply from InfoTracer2026-05-14
Hello Ann,
Thank you for taking the time to leave us a 5-star review. We’re very pleased to hear that you appreciated being able to speak directly with one of our team members and that the agent was polite, understanding, and able to assist with your situation.
Providing personal and attentive customer service is extremely important to us, and your feedback is truly appreciated. Thank you again for your kind words and for choosing us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Betsi,
We're happy you found it easy to cancel. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Stephanie was very helpful and fast and very nice and polite very enjoyable dealing with her
Reply from InfoTracer2026-05-11
Hello Justin
Thank you very much for your 5-star review.
We are delighted to hear that Stephanie was able to assist you so efficiently and that you found her to be helpful, fast, polite, and pleasant to deal with. Providing a positive and supportive customer experience is very important to us, and your kind feedback is truly appreciated.
We will be sure to share your comments with Stephanie and the wider team.
Thank you again for taking the time to share your experience with us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had an issue with billing and the problem was promptly resolved.
Reply from InfoTracer2026-05-07
Hello Gordon,
Thank you for your 5-star review. We’re pleased to hear that our customer service team was able to resolve your billing concern promptly and provide you with a positive experience.
We truly appreciate your feedback and your support. Please do not hesitate to reach out if we can assist you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid the $2.95 to get information on a phone number that called me but the search returned no data. Then, at the very last step of payment, the company informed me of a forced subscription. I lost track of time and paid InfoTracer $50 for absolutely nothing, on top of the initial $3 for a search with no results. If this company isn't a scam, I don't know what it. Thankfully, the steps to cancel the subscription was seamless, but only time will tell.
Reply from InfoTracer2026-05-07
Hello Richard,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your frustration regarding the subscription and search results.
Our goal is to provide clear information about pricing and subscription terms before purchase, and we regret that this was not your experience. Your comments are important and will be reviewed as part of our ongoing efforts to improve transparency and user experience.
At this time, we were unable to locate an account under the name provided in your review. To assist you further, please provide additional details such as the email address used, transaction ID, or the last four digits of the card used so we can locate the correct account and review this matter for you.
We also appreciate your note that the cancellation process was seamless. Once we receive the additional details, we will be happy to investigate further and assist you directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a charge I don't remember signing up for. They checked and gave me dates and then because I hadn't used it since, cancelled and refunded me. Great service!
Reply from InfoTracer2026-05-07
Hello Eric,
Thank you very much for your 5-star review. We’re pleased to hear that our team was able to review your account, clarify the charges, and resolve the matter for you with a cancellation and refund.
We appreciate your kind words and are glad you had a great experience with our service. If you need any further assistance in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was supposed to get refunded 3 payments of 24.99. Instead I got refunded 2 payments of 24.99 and an additional payment of 24.99 was taken from my account. I canceled my account and they kept charging me and stealing my money without my consent and they have done it again AFTER OUR PHONE CALL.
Reply from InfoTracer2026-05-06
Hi Timothy,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this caused.
We’ve reviewed your account, and we can confirm that it has already been canceled and all applicable refunds have been processed. We understand how concerning it was to see unexpected charges, especially after your call, and we apologize for any confusion or inconvenience this may have caused.
If you have any remaining questions about the billing or would like us to walk through the transactions with you, our support team is here and happy to help. We appreciate your patience while this was resolved.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was Quick and efficient. Results were as expected. Refund was applied to Pay Pal acct.
Reply from InfoTracer2026-04-30
Hello Ron,
Thank you for your kind words! We’re glad you find the process quick and efficient, and that everything met your expectations. We’re also happy the refund was processed smoothly to your PayPal account.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even though I was not pleased with the services that InfoTracer was able to provide and was charged when I shouldn’t have been, the customer service agent that I spoke with was clear, kind, professional, communicative and helpful. I really appreciate her help.
Reply from InfoTracer2026-04-29
Hi Baileah,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received from customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Rest assured, we will do our best to improve our services. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
GoodCar
Records Finder
Lensa
BeenVerified.com
PublicRecordsData.us
PropertyRecs.com
Askanexpertonline.com
Askadoctor