InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions. Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.It was an awesome experience!
Hello Castulo, Thank you for your review! We're thrilled you had an awesome experience. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Website shows 7 day trial costs $1, however i was charged $1.95. Called them and they apologized saying the $1 shown on Website is a mistake, the real cost is $1.95! Crazy that in this day and age that stuff happens, maybe they need AI to help maintain the site.. Anyway needed a plate lookup but it didn't return the owners info which I needed. Their site is more like a CarFax, vehicle history no owner info shown other than registration history but only State and date reported no owners info whatsoever.. if this is what you need go elsewhere you wont find it here. Luckily im helping uncle look for a car so this may be useful..
Hello Thanh, Thank you for sharing your feedback and your experience. We apologize for the confusion regarding the trial price and appreciate you bringing it to our attention. We understand how frustrating pricing discrepancies can be. Regarding your license plate search, I'm sorry that we were unable to provide the owner's information of the vehicle you were searching for. Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions. We appreciate your feedback and are glad you may still find the vehicle history information helpful in your car search. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Nick was patient and very nice. He cancelled my account without any hassle.
Hello Carol, Thank you for your kind words! We're delighted that Nick provided you with patient, friendly service and made the cancellation process smooth and hassle-free. We'll pass along your 5-star review. He'll be glad to hear it. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I tried canceling before the free trial was up and apparently it did not go through. When I saw my account was charged I immediately went to a live chat with Aaron. He was able to refund my account and cancel my subscription. I am glad I was connected to him. He was very helpful with this mix up.
Hello [Customer Name], Thank you for taking the time to leave us a 5-star review. We appreciate you sharing your experience and are pleased to hear that Aaron was able to assist you promptly. We understand how concerning unexpected charges can be, and we're glad that he was able to help resolve the issue by processing your cancellation and refund request. Your kind words about Aaron's professionalism and helpfulness mean a great deal to us. We will be sure to share your feedback with him and recognize his excellent customer service. Thank you again for your feedback and for giving us the opportunity to make things right. We wish you all the best moving forward. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Customer service was amazing. LA helped me out immensely!
Hello Amelia, Thank you for your 5-star review! We are thrilled to hear that you had an amazing experience with our customer service team. We will be sure to share your kind words with LA, who will be delighted to know their assistance made such a positive impact. Providing exceptional support is our top priority, and we're glad we could help you with your needs. Thank you for taking the time to recognize LA's efforts and for choosing our service. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Charged me after I canceled had to call to get things straight. Recieved no info on the person I was looking for. Total waste for time. And still spamming me with bullshit emails......please stop and go away!!!!!! Sorry I ever fell for your click bait!!!!
Hello Gail, Thank you for taking the time to share your feedback and for your 5-star rating. We sincerely apologize for the frustration you experienced regarding the billing, the search results you received, and the marketing emails. We understand how disappointing this situation must have been, and we appreciate you bringing your concerns to our attention. We're glad that our customer support team was able to assist you in resolving the billing issue when you contacted us. Upon review, we can confirm that a refund has already been processed by our agent. Please allow 3–5 business days for the refunded funds to be returned to your account, depending on your financial institution's processing times. We also understand your concerns regarding the information returned in your search, as the availability and accuracy of public records can vary depending on the sources accessible at the time of the report. Your feedback regarding email communications is equally important. We apologize if our messages felt excessive, and we will be happy to review your communication preferences to ensure your concerns are addressed appropriately. Thank you again for your feedback. We value every customer experience and continuously work to improve our services and support. Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Roanne was Roanne and very thorough. If is because Roanne I would try the site again
Hello April, Thank you for your wonderful 5-star review and for taking the time to recognize Roanne's efforts. We are delighted to hear that Roanne provided thorough assistance and made such a positive impression. Our team is committed to delivering attentive and professional support, and it is rewarding to know that Roanne's dedication helped improve your experience. Your feedback means a great deal to us, and we are especially pleased to hear that Roanne's service has given you confidence to consider using our site again in the future. Thank you for your support, and we look forward to assisting you whenever you need us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Beverly is the greatest live support person I’ve ever spoken with. Truly feels like a genuine human connection. Give that lady a raise!
Hello Zachary, Thank you for your outstanding 5-star review and for sharing such kind words about Beverly. We are truly delighted to hear that Beverly provided you with such an exceptional support experience. Building genuine connections with our customers while delivering helpful and professional assistance is something we value greatly, and it's wonderful to know that Beverly made such a positive impact. Your recognition means a great deal, and we will be sure to share your compliments with Beverly. Feedback like yours motivates our team to continue providing the highest level of customer care. Thank you for your support and for choosing our service. We look forward to assisting you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I didn't receive any information. No waste the money
Hi Blanca, Thank you for your feedback. Upon reviewing your account, we were unable to locate any additional information related to your request. As a result, we have processed a full refund of $2.95. Please allow 3–5 business days for the refund to appear on your original payment method, depending on your financial institution's processing times. Additionally, your subscription has already been canceled, and you will not incur any future charges. We apologize for any inconvenience and appreciate your patience. If you have any further questions, please don't hesitate to reach out. Sincerely, Meliza Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I called for support with help with my account as per my service and the lady that helped me fully was able to do everything I felt right. Life's been difficult lately and at least something turned out properly. Okay relatively easily. Thank you so much for the refund and the cancellation as I wasn't able to receive any kind of information on this service. Means a lot
Hello Narayani, Thank you for your 5-star review and for sharing your experience with us. We are delighted to hear that our support representative was able to assist you with your account, cancellation request, and refund, and that everything was handled to your satisfaction. Providing compassionate, efficient, and professional service is very important to us, especially during challenging times. Your kind words mean a great deal to our team. We are pleased that we could help make the process straightforward and provide a positive resolution for you. Thank you again for your feedback and for giving us the opportunity to assist you. We wish you all the best and appreciate your support. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
I canceled within minutes but they charged me FIVE times on my credit card and then refused to issue a refund. They always say they will but they don't. I would avoid them. Very dishonest.
Hello Naomi, We are sorry to hear about your experience and appreciate you bringing this matter to our attention. We take concerns regarding billing very seriously and would like the opportunity to review your account. At this time, we were unable to locate an account associated with the name provided in your review. To investigate the charges you referenced and verify the status of any refund requests, please contact our support team with the email address associated with your account or provide additional account details through the link below. [email protected] We understand how frustrating unexpected charges can be, and we would like the chance to thoroughly review your case and address any concerns. Our goal is always to provide transparent service and fair resolutions for our customers. We look forward to assisting you and working toward a resolution. Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Good communication and helpful customer service, fast phone call, and efficient
Hello Noelle, Thank you for your 5-star review and for sharing your experience with us. We are delighted to hear that you found our communication helpful and that our customer service team was able to assist you efficiently. Providing prompt, professional, and effective support is one of our top priorities, and we're pleased that your phone call was handled quickly and to your satisfaction. Your feedback is greatly appreciated and serves as encouragement to our team to continue delivering excellent service. Thank you for choosing our service. We look forward to assisting you again whenever needed. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Hi, Thank you for your 5-star review and kind feedback. We appreciate your support and are happy you had an excellent experience with our customer service team. Your feedback means a lot to us. We look forward to serving you again. Sincerely, Meliza Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Dexter who was the live operator I worked with while having trouble was great. He was very nice and resolved my issue quickly.
Hello Theresa, Thank you for sharing your experience! We're delighted that Dexter provided excellent support and resolved your issue quickly. We'll be sure to pass along your feedback. It'll make his day. If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Catherine, my assigned customer support agent was incredibly understanding and kind throughout the whole conversation. It was amazing how well she worked and resolved this issue. Despite the issues with the call, she was very patient with me. I’m very satisfied with my help from her! Give her a raise!!! She deserves it :)
Hello Ashley, Thank you so much for your kind words! We're pleased that Catherine provided such exceptional support and made a positive impact on your experience. We'll be sure to share your kind words and recognition with Catherine. We appreciate you taking the time to share your experience. We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Once Infotracer has your credit card, you are wrongly signed up for a monthly contract. AVOID!
Hello Michael, Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns. Our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a subscription billed monthly at $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms. I've reviewed your account and do not see any usage after renewal. As a courtesy, I processed a $24.95 refund. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
The process ordering online was very good , I didn't have any difficulties
Hello Lona, Thank you for your review! We're pleased your online ordering experience was smooth and hassle-free. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Awesome company! Great customer service!
Hello Claudia, Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our company and customer service team. Providing excellent support and a positive experience for our customers is always our top priority, and your kind words truly mean a lot to us. We greatly appreciate your support and look forward to assisting you again in the future. Thank you for choosing our service! Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Great customer service and clear communication. Prioritized the customer and understood the situation.
Hi DJ, Thank you for your feedback. We're glad you had a great experience with our support. Have a great day and stay safe! Sincerely, Meliza Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
Customer service was as good as you could ask for
Hello Wayne, Thank you very much for your wonderful 5-star review. We are delighted to hear that you found our customer service to be as good as you could ask for. Providing professional, efficient, and reliable support is always our priority, and your kind feedback is truly appreciated by our entire team. Thank you again for your support and for taking the time to share your experience. We look forward to assisting you again whenever needed. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.infotracer.com +1 833-922-2315
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