InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Written by the business, not verified by us.
Is InfoTracer legit?
InfoTracer (infotracer.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally kind, knowledgeable, and efficient when handling account inquiries and various problems. Many people truly appreciate the smooth communication, professional attitude, and readiness of representatives to assist users with prompt solutions.
Some reviewers were not happy with the cancellation process, noting unexpected monthly charges after trying to end their trials. Consumers also mentioned that managing subscriptions can be quite tricky and sometimes required contacting customer service to clear up unexpected billing errors. Visitors should keep in mind that navigating the account closure steps might require some extra effort to avoid unwanted payments.
Auto-generated from all reviews of this business. For reference only.
Understood what i was talking about and was helpful
Reply from InfoTracer2026-04-02
Hi Virginia,
Thank you for your kind feedback! We’re glad to hear that our team understood your needs and was able to provide helpful support.
Providing clear and effective assistance is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need help again, we’re always here for you!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Benjamin,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience and that our team member was able to assist you with patience and care.
Providing supportive and attentive service is very important to us, and your feedback truly means a lot. If you ever need assistance again, we’re always here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer support is good, a real person answered very quickly on a Sunday night and gave me a full refund and cancelled my order when the service didn't provide what I was hoping for.
Reply from InfoTracer2026-03-31
Hi Melissa,
Thank you so much for your thoughtful and detailed feedback! We’re really glad to hear that our support team was able to assist you quickly and effectively, even during off-hours. Providing timely, human, and understanding service is something we truly value, so it’s great to know that it made a positive difference in your experience.
While we’re sorry that the service didn’t fully meet your expectations, we’re happy we could resolve things smoothly for you. Your kind words about our team’s efficiency and professionalism mean a lot, and we’ll be sure to share your feedback with them.
If there’s ever anything we can improve or if you decide to give us another try in the future, we’d love the opportunity to serve you again. Thanks once again for taking the time to share your experience!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello,
Thank you for your feedback! We’re glad to know you had a positive experience with our customer service.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unsubcribing is as easy as contacting support, and renewing manually is as easy as when you signed up !!
I enjoyed the short time I needed this service, having put off cancelation due to not knowing how; customer support is wonderfully informative and helpful !
Information I looked into was for my own safety, obviously never use this information as 100% correct :)
Reply from InfoTracer2026-03-30
Hello Skyler,
Thank you for your thoughtful and detailed review. We’re delighted to hear that you found both the subscription process and cancellation experience straightforward, and that our support team was able to guide you clearly and effectively.
It’s great to know the service was helpful for your needs, and we truly appreciate your balanced perspective on using the information responsibly. Your kind words about our customer support mean a lot to us.
We’re glad we could assist you during the time you needed our service, and we’re always here should you need us again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info was totally inaccurate. I will give you another try; however, if unsuccessful again, I will cancel your service.
Reply from InfoTracer2026-03-29
Hello William,
Thank you for sharing your feedback. I'm sorry about the report's inaccuracy. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service support was very helpful and amazing they helped me cancel my subscription without any issues.
Reply from InfoTracer2026-03-29
Hello Shaniqua,
Thank you for your kind feedback. We’re glad our team was able to assist you with your subscription smoothly. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello,
Thank you for your kind words! We’re glad to know you had a positive experience with our team. Your feedback is greatly appreciated.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer representative I had talked to was very helpful and straightforward, I was able to solve my problem in less than 3 minutes ! We need more people working in customer service like the person who helped me, give them a raise 🙏
Reply from InfoTracer2026-03-29
Hello,
Thank you for sharing your experience! We’re glad to know that our team member was able to assist you quickly and effectively. We’ll be sure to pass along your kind words—our team will be happy to hear them.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Rich,
Thank you for your kind words! We're glad you experienced efficient service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Joy was very helpful and patient as I mumble and had to keep repeating this very long order number and she did get annoyed at this old lady who didn't have her teeth in my bad but she was great! Besides a lovely REAL person to help me the AI recording was very easy to follow again for the old lady.
Reply from InfoTracer2026-03-29
Hello Mary,
Thank you so much for sharing your experience! We’re delighted that Joy was helpful and patient while assisting you. We'll pass along your good feedback - she’ll truly appreciate your kind words. We’re also glad the automated system was easy to follow and enhanced your overall experience.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Necessary Online Email Security and Mobile Security information.
Reply from InfoTracer2026-03-25
Hello Jeanette,
Thank you for your 5-star review.
While we’re unable to determine the exact service or survey your feedback relates to, we truly appreciate you taking the time to share your positive rating.
If there is anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Have a good one!
Sicerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Canceled 7 Day Trial on day 1 of trial, still billed for monthly cost...
I canceled via Email & using online Cancel link on Same Day of $1.95, 7 day trial, on March 11, 2026, the first day of trial. Was billed $24.95 on March 19, 2026. I disputed $24.95 charge w/bank & Infotracer support. 1st reply said as a courtesy, they would refund $24.95, although they had no record of cancelation. I said thank you and few days later, refund hit bank account. Afterwards, I sent them an email copy of Cancelation, they replied "oops" & admitted they are behind (intentionally by design, IMHO) on processing of cancelations. I don't trust systems that don't keep up on cancelations BEFORE making unauthorized withdrawals from people's banks/credit cards. If that was (I'm poor & elderly) my last $24.95, my account would have gone negative incurring overdraft fees/penalties for low/insufficient funds in bank because Infotracer's overall cancelation process is deficient. That's Shameful. From reviews read, it appears these flaws happens alot, with many search or data vendors like Infotracer. To me, they practice Fraud every day, masked as mistakes. Tsk, tsk, tsk.
Reply from InfoTracer2026-03-26
Hello James,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with the cancellation process and billing. We understand how distressing it can be, especially when it impacts your finances.
Please note that your account has already been reviewed by our team, and a full refund of $24.95 has been processed. Kindly allow 3–5 business days for the refund to reflect in your account, depending on your bank or payment provider.
We acknowledge the delays in processing cancellations and deeply regret the stress this caused. Your comments have been shared with our management team to help improve our processes and prevent similar situations in the future.
We appreciate your patience and understanding, and we’re grateful for the opportunity to make this right.
Sicerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Once I received a surprise charge and no receipt, I contacted support and got an instant refund. But it would have been better to receive a reminder that are charge is pending and give me a chance to cancel before they processed the charge. And an invoice would have made it clear what the charge was for.
Reply from InfoTracer2026-03-24
Hi Slava,
Thank you for your feedback. We'll make sure that we consider this. This will further improve our services. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
LA was amazing in helping me with all my questions and everything!
Reply from InfoTracer2026-03-23
Hi Nick,
Thank you for your kind words. We're happy you're pleased with the assistance you received from LA. We'll ensure she reads your feedback; this will make her day. Have a great week ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Mert,
Thank you very much for your 5-star review.
We’re delighted to hear that you were pleased with our response time. Providing prompt and efficient customer service is a top priority for us, and your feedback is greatly appreciated.
If you need any further assistance, please do not hesitate to contact our customer service team.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading website that will create an account with membership and will deduct money from your credit card monthly. I sent an email requesting cancellation and my credit card was billed anyway. Took a phone call and some back and forth to cancel my account.
Reply from InfoTracer2026-03-23
Hello Victor,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your subscription and billing.
Kindly note that we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
We’re glad to inform you that your account has already been refunded by our agent. Please allow 3–5 business days for the refund to appear on your credit card statement. We understand that the initial back-and-forth was frustrating, and we truly appreciate your patience while our team resolved the issue.
Your feedback has been shared with our team to help improve our processes and prevent similar situations in the future. If there is anything further we can do to assist, please do not hesitate to contact our customer service team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This company gives you the information you are looking for. Also it has a great customer service!
Reply from InfoTracer2026-03-20
Hi Jose,
Thank you for your wonderful feedback! We’re so glad to hear that you were able to find the information you needed and that you had a great experience with our customer service team.
Providing accurate results along with helpful support is very important to us, and your kind words truly mean a lot. If there’s ever anything else we can assist you with, we’re always here to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Katherine,
Thank you for your feedback! We’re glad to hear you found our service quick and easy to use. That’s exactly the experience we aim to provide.
If you ever need assistance again, we’re always here to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your customer care specialist, Joy, was wonderful. She was so polite, and kind, and she really listened to my concerns.
If I ever need these services again, Joy gave me a good reason to come back. Customer service is important, and Joy provided great service. Thank you.
Reply from InfoTracer2026-03-19
Hello Karen,
Thank you very much for your 5-star review. We’re thrilled to hear that Joy provided such wonderful service—polite, kind, and attentive to your concerns. We’ll be sure to share your kind words with her, as feedback like yours is truly motivating for our team.
We greatly appreciate your trust and are delighted that Joy gave you a reason to return. If you ever need our services again, we’ll be here to provide the same high level of care.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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