Jauce is an auction & shopping service for buyers from outside Japan. Buy from Yahoo Japan Auctions (Japanese equivalent of eBay), Amazon Japan and Rakuten by using Jauce, and have them shipped to you internationally.
Is Jauce legit?
Jauce (jauce.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptional packaging quality and the careful handling of delicate items during international transit, ensuring everything always arrives safely. Consumers also find the online platform very straightforward to use and deeply appreciate the great convenience of storing, organizing, and consolidating multiple purchases into a single parcel.
However, some people mentioned experiencing noticeable and frustrating delays with international shipping or warehouse processing times before actual dispatch. A few reviewers were not happy with high shipping costs and unexpected extra fees charged during the overall purchasing and delivery process.
Auto-generated from all reviews of this business. For reference only.
For proxy buying from Japan there are many options out there but this one is the best overall. I've never had a problem related to their part of a transaction in hundreds of purchases. Sure there are lots of little fees but it's Japan. Regardless, the value and service is definitely there. If you think the little fees are frustrating, try buying something through another of the proxy shops and then have them tell you it can't be shipped out of the country after it arrives at the warehouse. (buyee) Or that a tiny container of glue means it's a "restricted item" and they don't even place your bid. (japan rabbit). Or they pack something expensive in leftover scrap plastic and it gets smashed on the way to you and fedex weasels out of the claim as they always do. Experiences like that will redefine the word frustrating.
At any rate for pretty much anything, and especially bulky, fragile, high value items Jauce is the best there is. The shipping team is very professional, they know what they are doing and use good boxes and proper packaging material not leftover trash. Moreover they are constantly trying to do better and are very responsive to feedback and suggestions.
Crashes constantly, or you get auction pages which suddenly aren't available, which is great fun when you are trying to place a bid in the last few minutes. Lost 4 items today because their website kept crashing. Tried different computers and browsers - same thing. Utterly awful experience, their website is truly lousy.
I love Jauce! As a record/CD collector, it is my favorite place to find out-of-the-ordinary albums, 45s, CDs, and memorabilia. Shipping is always impeccable.
After purchasing a dream car from Japan and needed so many aftermarket parts. I discovered this site and quickly become addicted to it.
I must admit though, I don`t agree with the way things are done and the so many imposed taxes BUT it is what it is and I will carry on using it till I finish kitting out the car.
Today I have received a big box from them and it was quick and very well packed.
It’s always a pleasure for me buying stuffs from Japan through Jauce. Never had any problems so far and will continue supporting Jauce in the future. Love from Malaysia.
Not bad place to purchase items from Japan, great and fantastic packing service always surprising me best quality and how safe items arrive.
Downside, too many fees like:
- fee for transferring money via PayPal
- fee for won auction
- fee local delivery
- fee for warehouse and packaging
- VAT
And omg it’s just omg for price. Fee fee fee fee and fee
And it really drains your pocket and makes super expensive. Even you choose cheaper option delivery and it still super expensive. Items might be cheap but when it gets to your home price will go super high.
So service great, packing great and safe but other things I described and also when you try to communicate with seller via Jauce web “good luck” seller never ever answers your text message.
I purchased items, paid in full and then paid for express international shipping. My items never arrived, lost somewhere in the transport system. There is no accountability and my emails to Jauce are now ignored. It's been 6 months and just no after-sales service
Excellent service - repeat customer
So easy to use and navigate - transparent service with cost shown
Only downside is UK import duty but that’s a UK gov tax
my first time being a customer, will not be the last!
excellent service, really happy and suprised how quickly it arrived. packing was well sized and secure.
cant wait to buy again <3
My first experience using this service. The quick delivery and great updates with the service made it a great experience.
Packaging was the best I have ever had, proper care went I to protecting the items.
Had used JAUCE for ten years then one day I got sent the wrong item and didn't have a leg to stand on,JAUCE customer support is only there to protect the seller I'm out of pocket hundreds of dollars and can't do anything about it.seller had listed the item stating it was for a specific model of car and I received something that was totally different and then was unable to return it or get a refund,will never use JAUCE again
I'm working with JAUCE company for more than 14 years, using their services hundreds of times and I had only ONE bad experience with packing. I'm very happy with the comunication, the information on the site where everythnig is explained, the taxes, the fee's, the shipping method and packaging.
I've read some very bad reviews and almost everyone are claiming for situations that JAUCE is not responsable. We are not buying from JAUCE, we just ask JAUCE to deal with packing and delivery. If you receive a diferent merchandise, not JAUCE responsability.
Some years ago I sent a Kaizen sugestion and some weeks latter they put it online. This is a true Japanese company, the way I know Japanese people.
Thank you for your efforts to help us get the goods we need! :-D
Helpful, professional and effective.
The number 1 place to go if you want to buy stuff from Japan.
And the packaging is amazing.
I have bought several fragile items, and there has never been any damage ever.
Ordered two used vinyl records from a seller, both were listed and sold as being in Excellent (M) condition. Well packaged and received with no damage to the package, but both records are in terrible shape. Tons of scratches, noise, pops and clicks... total garbage! Wrote to Jauce.com Customer Support SIX TIMES and received ZERO replies. Chargeback with Paypal initiated. STRONGLY RECOMMEND YOU STAY AWAY.
Absolutely wonderful people! You can have total confidence in dealings with Jauce. I recently made my seventh purchase of parts for my Yamaha SRV250 from Jauce. The bike was never sold in the UK so finding parts was impossible. I can’t say enough good things about Jauce! Completely trustworthy, great help and communication, and packaging is carried out with care and is extremely good. If they had been dropped from an aircraft the parts would not have been damaged! I have nothing but praise for Jauce, they helped me through my first purchase, the sales team are wonderful, really nice, friendly, supportive, efficient people. My latest purchase arrived in less than two weeks, in perfect condition as have all my purchases through Jauce. Highly recommended, and thank you, Jauce!
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