JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Written by the business, not verified by us.JOVS Official (jovs.com) has a 4.1 out of 5 rating on OK.one, based on 408 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
Auto-generated from all reviews of this business. For reference only.I have many products with JOVS, actually almost everyone. I have had great experiences with all the products, none has disappointed. Even if there is an issue with the product which happens, they are quick to respond and rectify the situation to more than satisfactory results.
The customer service at Jovs is excellent! Just a few minutes after sending an email about an issue with my devices, I received a response. Without wasting any time, they offered me a simple and quick solution to resolve the problem. Very efficient and fast service! Thank you Jovs! You are a good business.
Great customer service Very fast and friendly response
Update: JOVS offered 70% refund of the 6D Laser and EMS mask and keep the item in exchange of me removing my review. Laser masks are not suitable for melasma, which isn't stated on their website, so it's not fit for purpose and not a "change of mind". They probably do this often to avoid negative reviews. I would expect they would have more negative reviews than what is displayed. I also ordered the Red light EMS belt and EMS shorts. Review on belt: strong but none of the programs have a constant long pulse pattern. The closest, is a few short pulses followed by a few long pulses. The battery also lasted 2 sessions on a full charge. Review in the EMS shorts: as others say, it's hard to align the electrodes to the right area. One glute contracts more than the other side. It doesn't seem strong like the belt. On my first session, I used level 6 out of the highest level 8. Second session, I used the maximum level of 8. If I want it stronger, there is no higher level. I feel that it this is gimmicky. The pelvic floor doesn't get targeted, only the external muscles. I can still can contract my kegels, so I know it's not working my pelvic floor. I feel that the pelvic floor function is a gimmick and you need to do kegel exercises. Overall, the shorts are gimmicky and I recommend saving your money, do kegel exercises and glute exercises such as hip thrusts and RDLs. __________________________________ Buyer aware: if you want to return an item, JOVS deducted a 10% "restocking fee" only if the package is unopened. If you open the package, JOVS deduct 20% off the purchase price. To charge a 10% "restocking fee" is unconscionable and unreasonable. Sounds dodgy and scammy. I placed an order and recieved a confirmation for 2 items when I only intended to purchase one item. I emailed JOVS to cancel the item and they said that it was already in transit and I would need iniate a returns. However, their returns policy states that they deduct a 10% "restocking fee". I hadn't even received that item at that stage and JOVS is telling me they won't issue a full refund. I have had to lodge a dispute with my bank. JOVS tried to offer me 30% refund if I keep the item. I asked for a redund again. Then they offerred me 50% refund to keep the item. Does this mean that they mark up the price so much that they can afford to offer 50% discount on their products? Something to consider before you purchase through these rip off merchants.
Dear Kelly, Thank you for your feedback. Our return and restocking terms are fully published on our website and available for customers to review before checkout, to help everyone make fully informed purchase decisions. We have escalated your case to our senior support team, who have reached out to you via email with a dedicated one-to-one solution for your order. Please kindly check your inbox for our latest message, and our team is ready to discuss options with you. We always aim to resolve customer concerns fairly and look forward to hearing from you. Best regards, JOVS Customer Support Team
Asked for a discount code for my purchase and it was emailed the next day to me! Great products and superfast shipping.
Exellent and quick customer service. Very efficient
I had an issue with my JOVS EMS toning shorts and reached out to customer service for help. I was very impressed with how quickly they responded and how responsive they were throughout the process. Communication was prompt, helpful, and easy, and they worked with me to resolve the issue. I really appreciate the level of customer service I received and how quickly they addressed my concerns. This review is specifically for my experience with their customer service, which has been excellent.
I ordered the JOVS EMS Toning Pants and Sports Bra Both stopped working after about two months of daily use, which was disappointing for the price. That said, customer service was genuinely good. They acknowledged a quality issue, apologized, and arranged a replacement quickly without making me jump through hoops. The product didn't last as I'd hoped, but the support experience was excellent.
I bought the Jovs 4D in February and love it . I was having an issue with a few of the lights going off. I thought I would be spending hours or even days to get heard. I am in shock and impressed it took less than an hour for a response and a solution. NOT an automated message . A human response. My issued is resolved and they are sending a new one out . No hassle they pulled up my original order . Confirmed it and DONE. Customer service gets 100. I have and will continue to purchase with JOVS . FYI the booty shorts are a must! I am 59 and it works ! Thank you JOVS for making my day!
I'm writing to share my experience purchasing the JOVS 6D and EMS mask. I ordered the mask and used it with the factory charge for a few sessions and was pleased with it and hopeful that I'd be seeing results soon. But for some reason, I was unable to recharge the device and reached out to customer service and was incredibly impressed by how responsive they were! I explained the issue, sent a quick video and the responded within MINUTES letting me know they would send out a replacement right away. I'm grateful for the immediate response to my issue and how honorable they are in remedying the issue by offering to send a brand new mask and am excited to receive it and use it!
The shorts are very nice and fit well. Has some mechanical issues, however the customer service was fast to respond and took care of the replacement right away.
Great product and exceptional customer service! I’ve had such a positive experience with JOVS. I had an issue with my shorts and reached out to customer support, and I honestly couldn’t have asked for a better experience. They were extremely helpful, responded quickly, and made sure everything was taken care of. I really appreciated how easy and stress-free they made the entire process. I’m also very happy with the product itself and, most importantly, I’m actually seeing results! I’ve been consistent with using it and I’m excited to continue and see even more progress. It’s always reassuring when you find a company that not only offers a product you’re happy with, but also provides excellent support when you need it. Based on my experience so far, I would definitely recommend JOVS!
I had an issue with the product- but costumer service was responding fast and efficient.
I had an issue with the product- but costumer service was responding fast and efficient.
This company goes above and beyond! I ordered the 4D laser mask almost a year ago and was so excited to try the product. While the product worked well, it provided wonderful results. A few months in, the device began to malfunction before completely refusing to work. I contacted customer service after dealing with this issue a few times and they were happy to send me a replacement, free of charge! That is how you do business and I happily back this company 1000% in how they handle their customers. ❤️❤️
I absolutely love this mask, I use it 5 days a week, my face looks more radiant then 10 years ago! I also had an issue with the order and customer service responded promptly and corrected the order. The support team is reliable and the product works!
First-time order resulted in receiving a non-working product. Customer service, however, was stellar: swift responses, clear instruction as to what they needed from me as well as for next steps for a replacement product.
I’m so impressed with the customer service from JOVS. I reached out about an issue and within 24 hours everything was addressed and resolved. The team was incredibly efficient responsive and helpful throughout the entire process. I’ve purchased multiple JOVS products over time including gifts for friends and this experience has made me even more confident purchasing from them again. Exceptional service thank you! ❤️
I had an issue with the product but have received amazing customer service. They are shipping replacement quickly and I am very satisfied with the support.
Love the product. Had a malfunction and customer service was very easy and responsive. I appreciate the product and business. I definitely feel confident in purchasing future products.
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