Kin is built for your home — and everything that comes with it. Protect and manage your most important investments with homeowners insurance, mobile home insurance, landlord insurance, condo insurance, flood insurance, auto insurance,* and home financing through Kin Financing.We make protection simpler, fairer, and more affordable, especially where climate risk and rising costs hit hardest. We’re real people, here to help when it counts. See why homeowners choose Kin at kin.com.
Written by the business, not verified by us.Kin Insurance (kin.com) has a 4.8 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making the transition process remarkably smooth and answering all policy questions thoroughly. People also deeply appreciate the highly affordable rates and significant financial savings achieved by bundling their home and auto insurance policies together. However, some customers also noted that customer service can be quite frustrating, with reviewers experiencing poor communication and complete unresponsiveness when trying to reach out. Reviewers encountered difficulties with communication, noting that agents failed to reply and that resolving policy concerns took far too long.
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Kin makes things very simple and are very competitive
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
The service, price, agent an ease of process
Hi David, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
The price and the excellent human customer service experience.
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
The agent was very helpful in addressing my issue.
Hi Kay, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
Lauren made it easy to get a quote and customize my policy to fit my needs. Excellent!
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
My agent Steve was very knowledgeable and professional. He answered all of my questions so that I thoroughly understood all of the terms. The policy I was quoted was very reasonable and comprehensive.
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
My experience with Kin Insurance was easy from the start! I did an online quote and Dylan Cathalina called me the next day. He was extremely helpful , courteous, and answered all my questions. I did the self inspection using my smartphone and everything was good to go. The price was significantly less than my previous carrier!
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
Customer service rep, Tasha, went above and beyond to assist and ensure my policy was updated promptly. She also took care of mailing my mortgage company with the updated information. Top tier. Impressive!
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
Such speedy and affordable help! I’ve had USAA home insurance since 2014, they surprised me yesterday for no reason hiking my home owners insurance on a newer house with very young roof from 2400 to 3400. I immediately shopped for new insurance and got an instant online quote for less than half of that from Kin. They called first thing the next morning at 0800 and had me sign and gave the declaration papers in less than 5 minutes. Actual quote was only $100 more but again, less than half of my long term insurance company. 0 complaints.
Hi Brittany, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
5 star for the customer services we have received so far. Waiting for policy approval.
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
Cody did a great job explaining and making the transition so easy.
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
It was such a easy interaction with Wendy. She has me feeling less stress about getting a new policy. She was very helpful and did well explaining everything. It was a perfect interaction! I will definitely let family and friends know about Kin. Thank you so much.
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
I had the pleasure of working with Insurance Professional Sarina Johnson, and the experience was exceptional from beginning to end. Sarina was extremely professional, knowledgeable, patient, and genuinely committed to helping me find the right homeowners insurance policy. She took the time to explain every detail of my coverage, answered all of my questions thoroughly, and made what could have been a stressful process simple and easy to understand. Her communication was outstanding, and I never felt rushed or pressured. Instead, I felt confident that she truly had my best interests in mind and wanted to make sure I was properly protected. I honestly couldn’t have asked for a better experience. I’m very glad I found this company, and because of Sarina’s outstanding customer service, I won’t hesitate to recommend both her and the company to my friends, family, and colleagues. If you’re looking for someone who is professional, trustworthy, and goes above and beyond, Sarina Johnson is the person to call. Thank you again for such phenomenal service!
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
Patricia Hale made our search for home insurance so much easier and enjoyable. Patricia answered all of our questions to satisfaction. She was polite, patient, and super helpful. Thank you for your excellent customer service, Patricia. We appreciated your service.
Hi Solitude, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
I worked with Keesha Chalmers on an auto quote. She was extremely professional, patient, and knowledgeable. Oh... personable as well!! I too am an insurance professional and know good customer services (sales) when I experience it!! Thank you Keesha! You are a 10, but the scale only lets me give you a 5. LOL
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
Jason Young made the bundling of my auto policy with my Kin homeowners' policy very straightforward and quick. He clearly knows the business and Kin's offerings.
Hi Mark, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
Friendly and knowledgeable short wait time
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
I have had Kin Homeowners Insurance for 4 years. Had a mix up with mortgage insurance payment due to my credit union not Kin. Barbara was so helpful! While I was on the line I asked about Kin Auto Insurance and was transferred to Amber who answered all my questions. Amber helped me bundle auto and home insurance which will save me 20% comparing my current rates with a competitor plus give me a 10% discount on my home owners policy! Kin for the win!
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
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