Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
Written by the business, not verified by us.
Is Line2 legit?
Line2 (line2.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 40% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience, App. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about constant application crashes, unexpected downtime, login failures, and freezing issues that required repeatedly deleting and reinstalling the software. People also experienced significant waiting times, unhelpful responses, and frustrating technical hurdles when trying to reach out to customer service for troubleshooting assistance.
Some reviewers were happy with the helpful support staff, mentioning that communication via email was responsive and efficient. Consumers additionally noted that certain useful features like transcribed voicemails and desktop capabilities made managing business and personal communications much easier when the platform operated smoothly.
Auto-generated from all reviews of this business. For reference only.
I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to continue using it and not complicate things with the IRS. There seems to be no valid reason to do so. I feel I should be able to continue to use my SS number, And since I can no longer send text out I should pay a discounted rate for the service.
Reply from Line22025-12-04
Hello Greg Fayton - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.line2.com/10dlc-faq/. Our 10 DLC support team is always ready to assist with completing the process, as we prioritize our customers' needs. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP124OS in your message so we can prioritize your case and arrange outreach promptly.
The Android app has gotten better, more stable over the years. Only complaint are their pricing tiers... and lack of communication to customers when its time to migrate. Fix that and your customer loyalty / retention will sore!
Reply from Line22025-08-23
Hello Tony - Thank you so much for your thoughtful review. We appreciate your continued support and are honored to have you as a long-term customer. To ensure we address your concerns thoroughly, a member of our support team will be reaching out to you on Monday to gather more detailed feedback on the pricing tiers and your overall experience.
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