Line2

Hello Laurel - We’re sorry to hear about your experience with repeated lockouts and password reset issues. That's definitely not the experience we want you to have. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Bubba Leroy - We are very sorry to hear about the persistent issues you've been experiencing with text message delivery and the frustrating support interactions you've had. We understand your disappointment, especially after using our service for several years. We understand your frustration and apologize for the inconvenience this has caused. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Melvin - Thank you for sharing your experience! We're really happy to hear Line2 worked well for you, especially after the trouble you had with the other apps and getting your refund. We appreciate you recommending us.

Hello Tiffany - We're happy to hear we could provide you with efficient assistance. Thank you for your feedback!

Hello Joann - Thank you for providing this feedback. We acknowledge its importance and are committed to a prompt response and a thorough resolution. We appreciate you bringing this to our attention.

Hello Beena - Thank you for your feedback. We are pleased to hear that you found our assistance helpful. We strive to provide excellent support to all our customers, and it is gratifying to know that we have met your needs. We value your business and are here to assist you with any further questions or concerns you may have.

Hello MIM - Thank you for your continued patronage over the past 15 years. We acknowledge the recent cancellation of your custom number. We understand that canceling a custom number can be disruptive, and we regret any inconvenience this may have caused. We would like to better understand the circumstances surrounding this cancellation. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP10226OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Gayle - We apologize that you found the directions unclear. We strive to provide instructions that are easy to understand and follow. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP2726OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Gayle Coakley - Thank you for bringing this to our attention. I am happy that our team acted promptly and was able to reach you via phone to resolve the matter. Providing excellent service is a core value for our company.

Hello Marc - We are delighted to receive such positive feedback. Providing excellent service and maintaining honesty are core values for our company. Thank you for recognizing our commitment.

Hello Aysam - Thank you for bringing this to our attention. We're pleased to hear you find our customer service responsive. We acknowledge the current limitation regarding opening videos and shared contacts received via text. Our development team is aware of this issue and is working to enhance our attachment capabilities. We apologize for any inconvenience this may cause and for the lack of clarity regarding this limitation during your initial onboarding. We appreciate your patience as we work to improve this functionality.

Hello Crystal - Thank you for your feedback. We're sorry to hear about your experience and that you've chosen to cancel your account. We've sent a confirmation email regarding the cancellation and refund to your email address. Please check both your inbox and spam/junk folders.

Hello CJ - We’re really sorry for the frustration this has caused, that experience is definitely not what we want for our users. Repeated lockouts and failed verification would be frustrating for anyone. Our support team can help investigate what’s triggering the credential rejections and make sure your account stays accessible going forward. Please reach out to us directly at https://www.line2.com/resources/contact/ so we can look into this and get it resolved for you as quickly as possible.

Hello Mason - We are sorry to hear about your experience and appreciate you taking the time to share your feedback. Our team has attempted to contact you by phone, but we were unable to connect. Based on our review, our agent provided troubleshooting steps in an attempt to resolve the issue. Please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1407639. We appreciate your cooperation.

Hello Shelly - Thank you for bringing this matter to our attention. We sincerely apologize for the excessively long wait times you experienced when attempting to contact our phone support. We understand your time is valuable, and we regret that we were unable to assist you more promptly. We are actively working to address this issue and improve our phone support response times.

Hello Navajo Joe - We are very sorry to hear about your experience and the issues you've encountered with your number. We understand the significant impact this has had on your business. We would like to investigate this matter thoroughly and resolve it as quickly as possible. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP12126OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Martin springer - Thank you for taking the time to share your experience. We are delighted that you found our support helpful and are seeing improvements in our interface. We understand your concern regarding the service change time. We are committed to providing timely service and are actively investigating the reasons for the delay you experienced. Your feedback is invaluable as we work to improve our processes.

Hello Osama - Thank you for your suggestion regarding weekend chat support. We understand that having chat support available on weekends would be beneficial for many of our customers. Currently, our chat support is available [Monday–Friday 8 am – 8 pm EST (5 am – 5 pm PST)]. While we do not currently offer weekend support, we are constantly evaluating our support options, and your feedback will be taken into consideration as we plan for future improvements.

Hello Danish Chishti - We are deeply concerned to read your review and sincerely apologize for the experience you have described. We take allegations of this nature very seriously. We understand that you were charged for services that were not successfully delivered and that you have not received a response to your inquiries. This is unacceptable, and we are committed to resolving this issue immediately. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP11626OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Monique - Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you are satisfied with our service. If you have any further questions or need assistance, please do not hesitate to reach out.