Line2

Hello Sayed - Thank you for taking the time to share your feedback. We truly appreciate hearing about your experience and are committed to taking every opportunity to improve our support. After reviewing your support requests, we recognize that our team could have asked more detailed follow‑up questions to better understand the challenges you were facing. To ensure this is fully addressed, a Tier 2 support team member will be reaching out to you by phone to continue troubleshooting and provide additional assistance. We appreciate you bringing these concerns to our attention, as feedback like this helps us strengthen our support process and better serve our customers.

Hello Alex — Thank you so much for the 5‑star review! We truly appreciate your support. We’re always here to help via phone, chat, or email whenever you need assistance.

Hello Jason - We sincerely apologize that your recent support experience did not meet your expectations. We understand how valuable your time is, and we recognize the importance of providing clear, accurate, and timely communication, especially during the 10DLC registration process, where complete and precise information is critical for approval. Our department lead, Renae, sent a follow‑up email earlier this afternoon that should include the information needed to complete your registration. We appreciate your patience as we worked to address this matter. Customer feedback is invaluable to us. Our goal within our support departments is to achieve first‑contact resolution whenever possible. While the 10DLC registration process involves multiple touchpoints, our aim is that each interaction builds confidence and reassures our customers that they are being supported thoughtfully and with care. Thank you for bringing this to our attention so we could properly address the issue.

Hello Hung - Thank you for sharing your feedback. We understand that ease of use is a key consideration, and we’re always working to improve the experience our platform provides. While we’re sorry to see you go, we respect your decision and are processing your cancellation as requested.

Hello Kevin - Our customers are at the heart of everything we do, and we’re always happy to assist in any way possible. We’re also committed to sharing valuable feedback with our DevOps team to help drive product improvements that enhance the overall customer experience. Please rest assured that your feedback will be shared with our internal team for review and consideration. Thank you for taking the time to share your thoughts with us and for leaving a review. We truly appreciate it.

Hello DFW Boat Ride - We’re so glad our support team could help! We truly appreciate your review, and even more, we’re grateful to have you as a customer.

Hi Zach - We’re truly sorry to hear about your experience, and we especially regret that we’ve let you down after being a customer for over 6 years. That’s not the experience we want any long-term customer to have. We understand how frustrating it can be to be asked to uninstall and reinstall an app. This step is often recommended early in troubleshooting because it can resolve several different types of issues at once such as corrupt files, incomplete updates, or configuration conflicts. Regarding reliability, our Line2 service has maintained strong uptime overall. The only significant disruption during the period you referenced was the Cloudflare outage in November and December 2025, which affected many companies globally.

Helo Stevenharrisinvestigations - We appreciate the review and are fully committed to identifying the root cause of any intermittent issues you may be experiencing. Please contact our support team by phone, chat, or email with specific details about the issue so we can investigate further and determine what may be causing it. You can find our contact details at www.line2.com/resources/contact/ .

Hello EL- We're glad you're enjoying our Line2 app and appreciate the 5-star rating!

Hello Global Wakeup Movement - We reached out to you several times after your review, and we're committed to better understanding your feedback. Please reply to ticket 143988 that was sent to you via email should you need further assistance with your service.

Hello Diego - We see you reached out to us in early March via email regarding this issue, and our team forwarded some troubleshooting steps. We did not hear back from you to confirm whether the issue was resolved. We're sorry to read the steps provided did not resolve your issue. A member of our team will reach out to you by phone today.

Hello Caroll, If you are being billed directly through Line2 and not through an Apple or Google Play subscription, you can cancel your account online using the steps below: 1. Log in to your Line2 account using your Line2 number and password. 2. Navigate to the Account section. 3. Click Account Info, then select Cancel Account. If you purchased through an app store, you can manage your subscription in the Apple App Store or Google Play Store. This includes managing your subscription (cancel). Regarding your feedback on our app, we understand that our product may not meet all users' needs. We’ve recently updated our product with new features and improvements to provide a more modern, reliable experience.

Hello Hannah - We’re sorry to hear about your issue and want to help. It appears you completed a survey a few months ago related to a different inquiry than the one noted in your review. We will have a member of our support team reach out to you today regarding calls that are being disconnected before you can answer them. This is more than likely related to your phone settings.

Hello Chris - We want to reassure you that our support is handled by real people, not bots. I reviewed your most recent support request regarding calls to Mexico and see that you were sent our International calling rates. I would like to note that the International calling rates listed are per minute. In the past 12 months, we have rolled out a new app with enhanced features, and we would love the opportunity to set up an appointment with you to ensure you are using all its features and to answer any questions.

Hello John - Thank you for taking the time to leave your review. We're pleased to hear that you were assisted promptly. We’ve also escalated your support ticket and Trustpilot feedback to our developer team as a suggestion for future enhancements to our product.

Hello Franco - Your feedback is important to us, and we appreciate your sharing your experience. Our goal is to provide a positive experience when connecting with our support team, and we apologize that our follow-up wasn't as robust as it should have been. Our tier 2 support rep, Paul, tried to reach you by phone and left a message. If you can reach back out to him, so we can get your issue resolved.

Hello Terry - Thank you for taking the time to leave your review and let us know about your issue. Your experience is not a common one and we want to determine why this may be occurring. We requested more information, but we have not heard back from you. Did you know you can set-up a support appointment with a Tier 2 team member online? Please visit https://l2up.zendesk.com/hc/en-us/requests/new and choose Set Up Assistance Appointment. Once we receive your request we will send you a scheduling link so we can get your service up and running as it should be.

Hello AG - We're sorry you're having issues receiving or sending text messages. There may be several reasons this may have occurred and we want to help. We requested additional information through the Trustpilot Request Information feature; however, we did not get a response. If you are still having these issues, please reach out to us via our live channels such as phone or chat so we can identify what may be occurring.

Hello Ebenezer - Thank you for the kind words regarding our service. Our pricing reflects the quality, consistency, and level of support that we will not compromise on providing to our valued customers. We will ensure your feedback regarding pricing is shared with our leadership team.

Hello I will repair - We’re sorry that you experienced intermittent issues with your service in recent months, and that we were unable to resolve all of your concerns in a timely manner. We understand how important reliable business service is for staying connected with your clients and contacts, and we truly appreciate that you have chosen our services for the past three years. Please know that we are actively reviewing your interactions with us to identify what we could have done better and to help prevent similar issues moving forward.