Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
Written by the business, not verified by us.
Is Line2 legit?
Line2 (line2.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 40% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience, App. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about constant application crashes, unexpected downtime, login failures, and freezing issues that required repeatedly deleting and reinstalling the software. People also experienced significant waiting times, unhelpful responses, and frustrating technical hurdles when trying to reach out to customer service for troubleshooting assistance.
Some reviewers were happy with the helpful support staff, mentioning that communication via email was responsive and efficient. Consumers additionally noted that certain useful features like transcribed voicemails and desktop capabilities made managing business and personal communications much easier when the platform operated smoothly.
Auto-generated from all reviews of this business. For reference only.
Hello Radu - We’re sorry that you’ve run into trouble while using our service. Orlando from our support team connected with you yesterday and confirmed that the app and desktop versions are operating without issue. He also shared instructions on how to send us examples of any moments when the service isn’t working on your end. Those details help us investigate thoroughly and escalate to our engineering team when needed. Thank you for giving us the chance to make things right and please reach out to us should you need further assistance.
Sometimes lines do not or stop working. But this is not frequent.
Reply from Line22026-06-09
Hello Abbey - We appreciate your review and feedback. We understand you’ve already worked with our team, and we remain committed to ensuring these issues do not occur again. If they do reoccur, our support team will be ready to take the necessary steps to troubleshoot and resolve them for you.
If there was a 0 star rating I would have picked that
If there was 0 stars I would give it. If you want to efficiently and successfully field calls and texts for your business then go elsewhere. The customer service is terrible and you'll be on hold for most of the call. Their pricing is not accurate at all. It's supposed to be 7.99 a month for the annual plan which should equal less than $100 a year and I'm charged upwards of 3-400 while not being able to send texts. It doesn't work well with Carplay at all and will freeze Carplay half the time a call comes through. Calls drop constantly or don't even come through. Overall this company is dogshit and I would heavily advise you to go somewhere else if you want to be happy.
Reply from Line22026-06-09
Hello Kyle –
Thank you for sharing your feedback with us. I’m truly sorry for the frustration you experienced during your recent service interaction. After your account was inadvertently deleted on your end, our agent mistakenly reapplied your annual service charge during the reactivation process. I want to reassure you that the additional charge has been fully refunded, and the agent has been coached on the correct procedures to prevent this from happening again.
We also understand that the call became lengthy due to the complexities involved in reactivating a number after an account deletion. Your time is valuable, and we appreciate your patience and willingness to continue the conversation when we offered a callback. While the initial issue stemmed from the account deletion, we recognize that our handling of the reactivation did not meet the standard of care you deserve. We are committed to improving this call type so future interactions are smoother and more supportive.
Your feedback genuinely helps us do better, and we appreciate you taking the time to bring this to our attention.
Hello Eira - Thank you for the 5-star review! We're delighted to hear that setting up your services was easy and straightforward. We appreciate your feedback and are glad you had a positive experience. Thank you for choosing Line2!
I’m very happy and satisfied with your fast response whenever I encounter small problems with Line 2. Your customer support is very responsive and helpful, which gives me peace of mind as a user. I also really like the signal because it is strong, stable, and connects quickly, especially when communicating with other countries.
Line 2 has been very useful for my daily communication and business transactions. The app is easy to use, reliable, and convenient, especially for international messaging and calls. Thank you for providing such a good service and for continuously assisting your users whenever support is needed. I truly appreciate your excellent service and support.
Reply from Line22026-05-26
Hello Karen - Thank you for your thoughtful review regarding your support experiences and the benefit you are receiving for your business using our Line2 service!
Once in a while I have to either delete the software and redownload it to my iPad Air 4 and other times reboot the iPad. That because I miss calls and text message. Sometimes I get to see that I got a call or a text message only much later and I do mean much later. Furthemore, long text message that take moré than one line cannot be reread after they are sent, that is part of the lines are hiden and it is impossible to move the text to one side or the other in order to remember what was written.
Added to this is when the line cuts off during a phone call for some unexplainable reason and try to phone back, I have to reboot other wise the app indicates that i'm already in line with the other party.
So yes I can't give more than three stars. I am even tempted to give a 2 star rating. Yet the phone line service is adequate, thus 3* !
Reply from Line22026-05-27
Hello Michael Fontaine - Thank you for your feedback and for taking the time to leave a review. We understand that you recently connected with a member of our support team and have a follow-up one-on-one appointment scheduled to further troubleshoot your SMS concerns. We truly appreciate you sharing your experience, as it helps us continue improving. Your satisfaction is very important to us, and we remain committed to providing the best possible support.
Terribly disappointed in this service. Lost voicemail messages and texts. Had to leave to preserve my info
Reply from Line22026-05-19
Hello Tammy - First, we want to sincerely thank you for being with us for the past 13 years. Your loyalty and trust have truly meant a great deal to our company. We’re genuinely sorry to hear that you’ve decided to cancel your service. We understand that the recent changes to our app, along with any service issues you may have experienced, have impacted your overall experience, and we regret that we did not meet your expectations. While it’s never easy to say goodbye to a valued, long-time customer, we respect your decision and appreciate you taking the time to share your feedback with us. We will be evaluating your historical service tickets to better understand what may have occurred and prevent such service failures in the future.
This is very frustrating, I cant even log in, I tried for like five times.
Reply from Line22026-05-27
Hello Kings Glory Pro - We’re sorry to hear you are experiencing login issues. Please remember to log in using your Line2 account number, and if you have an auto attendant, be sure to include your extension number as well. If you need further assistance, please contact our support team at (888) 472-9900, Monday through Friday between 8:00 AM and 8:00 PM EST. We also offer extended chat support during those same days until 10:00 PM EST.
We still have not been able to fax out only recieve faxes. please advise we have asked repeatedly Thank you
Reply from Line22026-05-27
Hello Armen - We’re sorry to hear that you continued to experience faxing issues after connecting with our team. After reviewing your feedback, Paul from our support team reached out to assist with troubleshooting, and we understand the issue was successfully resolved. If you need any further assistance, please reply to the email associated with ticket #1446397, and our team will be happy to help.
Hello Cruise - We apologize that you did not receive a follow-up regarding your recent contact with our Customer Support team. This is not the kind of experience we want our customers to have. We reviewed your inquiry, and the original support representative will be reaching out to you via email shortly with an updated status.
I had these people for 10 years and because I missed one payment, they locked out my account and I no longer using the same number. I come back to find another number and they processed my car twice yet. The transaction did not go through and I have two transactions that are pending and when I speak with them, they say that it takes 3 to 5 business days for me to get my money, but they are so quick to collect it from my card. These people are a piece of work.
Reply from Line22026-05-27
Hello Israel Catala - Thank you for being a long-time customer. Credit card refunds requests while processed in real time our side involve several steps before the credit is returned to your account. Most refunds take 3 to 7 business days for standard refunds, though some can take up to 14 business days depending on the merchant, card issuer, and payment network involved.
Hello Michelle - We’re always interested in customer feedback and understand that learning to use a new app can take time as customers become familiar with its features. Our team is committed to providing support through pre-scheduled appointments, as well as direct assistance via phone, chat, and email. We also offer a comprehensive library of how-to resources on our website to help along the way. We’re pleased to hear that, after speaking with our team, things are going well at this time. However, if that changes, we’re always just a phone call or chat away and happy to assist further.
I had line 2 before like 5 - 7 years ago and I tried to resign up and it took my money and said had a hard time setting up my account. Maybe when they saw my name and possibly the same email. I just wasn't happy that they took my money before I was set up.
Reply from Line22026-05-27
Hello Shane - It appears there was a technical error during the online sign-up process when you attempted to create your new account. Our support team communicated with you directly during this time and you confirmed you were fully refunded on to you on April 14, 2026. Please let us know if we may be of further assistance and thank you for your interest in Line2.
phone application always turn off log out by its self for no reason
Reply from Line22026-05-27
Hello Cast Cast - We're sorry to hear you're encountering issues with the app turning off unexpectedly. We understand how frustrating this can be, and this is not the typical user experience. A member of our support team will be reaching out to you to assist with further troubleshooting.
Good customer service via email. I had a horrible experience with chat. They asked me questions almost as if to stall and then didn't ask about the answers. They even admitted they were talking to other chat messages. So waste of time-absolutely no help. The customer rep who answered me via email actually read the problem, created a temp password to see if she could duplicate the problem, and answered me. Thank you. But wondering: why Line2 on their basic plan doesn't include a basic block. If I block a #, they said it will block the call but not the text. Doesn't make sense.
Update: now, the next day worse. After I got their tech help yesterday, my app doesn't work. I can't log in to Line 2. What is the lesson: never use Line2 customer service ?
Reply from Line22026-04-22
Hello BBrady - Thank you for taking the time to share your feedback. We’re sorry to hear that your chat experience did not meet expectations, but we’re glad our email support team was able to fully resolve your issue. We take feedback seriously and will be reviewing the chat interaction to identify areas for improvement. Coaching will be provided as needed to help ensure a smoother experience and stronger first‑contact resolution moving forward. We appreciate your bringing this to our attention and thank you for giving us the opportunity to improve.
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