Line2

Hello A Khan - thank you for taking the time to share your experience. We’re sorry for the frustration this caused. Our support team did attempt to reach you by phone but was unable to connect. We also sent follow-up emails regarding your ticket. In any case, we’re glad to confirm that the issue is fully resolved. We understand how stressful it can be to deal with conflicting or unclear information, especially during a business transition, and we apologize for the confusion you encountered along the way. We’re continuing to review this internally so we can improve how transfer cases are handled and communicated. If you need anything further, please feel free to reply to the support email you received and we’ll be happy to assist.

Hello Tim M Tim - Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you are experiencing regarding the recent policy changes and the impact they have had on your ability to use our services while traveling overseas. We understand how important it is for you to maintain access to your US phone number, especially after being a loyal client for seven years. Your feedback is invaluable, and we will ensure that it is communicated to the appropriate team for further consideration.

Thank you for reaching out. We apologize for the inconvenience you are experiencing with accessing your account. To assist you further, please submit a request at this link: https://line2.zendesk.com/hc/en-us/requests/new. Include code TP11426OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Ron - Thank you for bringing the issue with the Line 2 app to our attention. We sincerely apologize for any inconvenience you are experiencing. We understand that you are currently working with one of our agents to resolve this matter. Please check your email and respond to Ticket #140452 for further assistance.

Hello Moe - Thank you for your feedback. We sincerely apologize for your recent experience and any frustration it may have caused. We strive to provide high-quality service, and we regret that we did not meet your expectations. Upon reviewing your recent interaction with our team, we noted that after establishing that the international calling feature was not included in your initial service package, you requested to cancel your account. According to our Terms of Service https://www.line2.com/terms-of-service/accounts, accounts less than 90 days old are not eligible for international call access, as we require a positive payment history of at least 90 days. We appreciate your understanding in this matter and are here to assist you with any further questions or concerns you may have.

Hello Emilie - Thank you for bringing this to our attention, and we are happy that our team was able to reach out and assist with accessing and clearing the payment. Providing exceptional support is something we take pride in!

Hello Dark - We’re sorry to hear that you’ve experienced technical difficulties. We’re always happy to help, and in some cases, email may not be the most efficient way to provide support due to potential delays between responses. We’d love the opportunity to assist you by phone. To make this as easy as possible, we now offer scheduled phone appointments through our Contact Us page. Simply visit the link below and select Set Up Assistance Appointment. You’ll then receive a link to choose a dedicated time to work one-on-one with a member of our team. https://l2up.zendesk.com/hc/en-us/requests/new. We look forward to speaking with you and getting this resolved as quickly as possible. As a reminder, if you are dissatisfied with your new account for any reason, we offer a 30-day money-back guarantee.

Hello Tom - Thank you for sharing your feedback regarding the issues you are experiencing with our service. We appreciate your insights, as they are invaluable in helping us improve our offerings. We understand that you are receiving a significant number of spam calls and that a more robust filtering system would be beneficial. Additionally, we acknowledge your concerns regarding sound quality and connection stability, as well as the inconsistent performance of outgoing calls. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1626OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Adam - Thank you for reaching out regarding your password reset issue. We apologize for the inconvenience you have experienced with the expired reset link and the delay in receiving a new one. We have sent a new password reset link to your registered email address promptly. Please check your inbox, including your spam or junk folder, for the email.

Hello Sandhya Nagabhushan - Thank you for sharing your concerns. We’re genuinely sorry to hear how frustrated and disappointed you’re feeling. We take feedback like this very seriously and want to help. We would like the opportunity to better understand what has led you to feel this way and to review your account in detail. We will do our best to ensure everything has been handled correctly and transparently. Please reply to the Trustpilot request for more information so we can contact you offline.

Hello Kr Deschambeault - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.

Hello SteveB - Thank you for your great feedback. We're glad to hear that the issue has been resolved. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us.

Hello Harry Batth - Thank you for your feedback! We're glad to hear that you find Line 2 easy to use. Your suggestion regarding the integration of AI features is valuable, and we appreciate your input as we continually strive to enhance our services.

Hey Brian Watson - Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience. Providing exceptional service is our highest priority.

Hello Mark - Thank you for your candid feedback regarding your experience with our customer support. We sincerely apologize for the lack of communication and any frustration this may have caused you. We're glad to hear that you love the Line2 app, and we appreciate your understanding as we work to improve our support services. Your insights are invaluable, and we will ensure that your concerns are addressed with our team to enhance our communication processes moving forward.

Hello Richard - Thank you for sharing your feedback! We're glad to hear that it has made managing your business and personal communications easier. The ability to separate these aspects on the same device is indeed a valuable feature, and we agree that the transcribed voicemail functionality is incredibly helpful in situations where taking a call isn’t possible. We always appreciate hearing from our users!

Hello Christy - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with hearing the caller for inbound calls. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. Please review your emails with the ticket number (1399485) and reply so that we can arrange a time to connect with you via phone.

Hello A.D. Selders - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.

Hello Invictus Psychological - Thank you for taking the time to share your detailed feedback. We sincerely apologize for the call quality issues you have encountered, and we understand how disruptive it can be when calls are unclear or need to be ended prematurely. Various factors can impact call quality, including network connection, data availability, or temporary technical issues. Regarding the truncation of text message length, we acknowledge that this is not unique to eVoice and can be typical when using VoIP or virtual service providers, as these services operate differently from traditional mobile carriers. Concerning message retention, we recognize that our current text message storage policies differ from those of some major carriers. We understand that long-term access to message history is critical for professional recordkeeping, and many of our business customers have opted to download their messaging history for retention purposes. While we regret to hear that you may be considering closing your account, we truly appreciate the opportunity you have given us and the candid feedback you have provided. We would welcome the chance to troubleshoot the call quality issues you have experienced and explore potential solutions before you make a final decision. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1216OS in your message so we can prioritize your case and arrange outreach promptly.

Hello Abdus-Shaheed Azeez - Thank you for your feedback. We are pleased to hear that our representative was kind and accommodating in assisting you. Providing excellent customer service is our priority, and your satisfaction is important to us. If you have any further questions or need additional assistance, please do not hesitate to reach out.