The overall experience was very good
The overall experience was very good. Easy to leave luggage for shipping and quick delivery to our home. Unfortunately a zipper pull did get damaged during shipping, but is still usable.
About Luggage Forward
Data updated- Website
- luggageforward.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/18)
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About this business
For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Written by the business, not verified by us.Is Luggage Forward legit?
Luggage Forward (luggageforward.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the delivery service is exceptionally dependable, ensuring their heavy bags always arrive right on time at cruise ships or hotels. Travellers deeply appreciate the remarkably smooth user experience, noting that the helpful staff is very supportive and the entire booking process remains completely stress-free. Though some reviewers were not happy with product condition, reporting isolated instances where bags sustained physical damage or arrived with broken parts. A few individuals also pointed out occasional challenges regarding the careful handling of their personal belongings during the extended shipping journey.
Auto-generated from all reviews of this business. For reference only.What people say
A way to travel light, when you actually travel “heavy."
We are not travelers who can live out of backpack, and we need to bring multiple types of clothing, casual to dressy. The first part of our recent trip included a train connection between Paris and Lyon, with a longer stay in France after that. We did not want to haul big suitcases onto the TGV (and are SO glad we didn’t!); Luggage Forward (to Lyon) was the answer. We’ve used them many times; always dependable.
Luggage Forward is dependable
Luggage Forward is dependable, trustworthy and convenient in its service. I have used the company twice and have been very satisfied both times, with my luggage being delivered ahead of what was promised in both instances.
Great Experience
It was easy to send our luggage from the ship with a representative, Walter. He was on the ship to give us paperwork and answer questions. Easy to drop off when we got off our cruise to a collection point just outside the cruise terminal in Miami, FL. Our luggage was delivered to our apartment's package room with no problems and quickly also.
As advertised
Pick up on time. Delivery ahead of schedule!
Service was good for an emergency situation.
In 2025 I had to cancel a trip and got a quick hassle-free refund. In 2026 I was disembarked for a medical emergency and had to get my luggage returned home. The luggage arrived timely. I was disappointed that FedEx left it in my driveway and the TSA lock was broken, but I can't blame Luggage Forward for either.
Everything worked great
Everything worked great, from pick up to delivery
It was very easy to choose which…
It was very easy to choose which luggage size was going to be shipped, select a date and then finalize the transaction. They were picked up on time and arrived to the final destination before we did which was very nice. Thank you for taking such great care of our bags.
Wrong Hotel in reservation but they fixed it.
We had the wrong hotel in our reservation so when the time came for them to pick up our luggage they did not show up. After several hours of trying to get through to Luggage Foreword by phone, email, and chat they corrected the hotel location, and everything worked great from then on. There were several stressful hours where they did not respond to any type of contact that caused us concern
Luggage picked up on time and was in…
Luggage picked up on time and was in our cabin on arrival. In meantime, we got timely updates on the tracking.
So easy to do and my luggage was…
So easy to do and my luggage was handled with care and it was so nice to not have to carry an extra large bag on the plane and it just be there at the ship in my room when I got there!
Luggage arrived early
Luggage arrived back early. Tracking was easy. Only problem I had was I didn’t get the labels initially. I had to request them via the support center. Once requested, the labels were emailed quickly.
They got the luggage to us before…
They got the luggage to us before expected. Over performance is always good!
luggage arrived at destination and back…
luggage arrived at destination and back home
Excellent service and we welcomed our…
Excellent service and we welcomed our bags in our suite after we boarded Oceana Vista. A wonderful service that I would highly recommend.
No fuss pick up from home in uk
No fuss pick up from home in uk . Arrived in cabin berthed in New York spot on no hitches
Great service from start to finish
Great service from start to finish. First time using so was a bit anxious my cruise clothes wouldn't arrive but it was fabulous. Would definitely recommend
Great Experience!
The process was incredibly easy and the follow up throughout the delivery journey was clear and timely!
Luggage Forward has no customer…
Luggage Forward has no customer service. I called over and over and emailed multiple times. They simply will not return a call or email. My labels were supposed to come a day before pickup but UPS later said they were delayed. In the end, I was lucky, the nice UPS driver had the label in an envelope at the same time he was picking up the suite case. I tried and tried to connect with LF but they still have not answered. USE their service only in you have lots of time and will not need ANY support.
Highly recommend!
This company is exceptionally reliable and their customer service is excellent!
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