The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Written by the business, not verified by us.Lyca Mobile USA (lycamobile.us) has a 3.1 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the affordable rates and find the mobile network quite functional for their everyday communication and digital needs. Many people also highlight positive interactions with polite staff members who resolve account matters quickly and efficiently. However, some reviewers were not happy with the customer service, noting long phone wait times and significant difficulties reaching a live agent when urgent help is required. Some people also felt that the network connection can occasionally be slow or unreliable in certain areas, leading to unexpected service interruptions and connectivity problems.
Auto-generated from all reviews of this business. For reference only.When I am doing this my fist time and its good and easy, thanks Lyca. I can call my Mother directly to my homeland.
Hi Payten Jose, We're so happy to hear that. We appreciate your kind words! Best Regards, LycaMobile Review Resolution Team, [email protected]
It did not give me the choice for more than 1 month
Lyca service is good but sometimes I having Internet problem can you please give me Internet for 30 days? Now I am your customer for almost 6 years. Thank you Rosario Lobo.
Hi customer, We appreciate you sharing your feedback and your long-standing loyalty to our service. We understand your concerns about intermittent internet issues. We are always working to improve our network and provide a consistent experience for all our valued customers. Best Regards, LycaMobile Review Resolution Team, [email protected]
The sim card arrived on time and the phone and data service have been good. The plans are reasonably priced. I would have given 5 stars except that they made a mistake in the auto renewal and cancelled my plan, and the customer service wasn't empowered to help reinstate my plan so I had to start over again with a more expensive bundle
Extremely easy to install eSIM once you are in USA. All you need is a Wi-Fi connection for the activation process once you are in USA. Recommend not using auto-renew option while buying the eSIM if coming over the USA for a short trip.
Hi Manoj Kumar Mohan, We're glad to hear our eSIM installation was easy for you once you arrived in the USA. We appreciate your helpful tip regarding the auto-renew option for short trips; that's valuable advice for other travelers. Thank you for your feedback! Best Regards, LycaMobile Review Resolution Team, [email protected]
It is difficult to get a hold of customer service team but today it was short wait, and the agent was very helpful. I wish Lyca had 24/7 customer service team.
My data plan stops working once it’s 5-6 days before expiration, and it’s extremely annoying and frustrating. Once my data plan has as low as 5g left, it refuses to work
I never received an email with the correct information to activate my eSIM. Called, was told to wait 24 hours, nothing. Called again, was told to wait a few hours nothing. Terrible customer service. All I need is one number and they won’t give to me over the phone.
I had a promo for 6 months. And all of sudden without any email it was deactivated. And when reached to customer service they mention if the payment is not auto renewed, it will be deactivated. And they mention it was mentioned in terms and conditions. Who in the world looks into terms and conditions that too at the bottom of the app or web page without mentioning the details on the top. And no email was sent that plan will be deactivated. How would a customer know that the plan going to be deactivated???? This is some kind of just attracting customers and after one month and moving to higher prices. No customer trust and not a better approach in customer retention. An email is mandatory for a customer to know if there is anything. Mentioning unlimited and other details on top , but not mentioning auto renewal has to be done or plan will be deactivated at the bottom and no sighted place. Worst way of holding a customer
Dear Customer, We regret to hear about your experience with your promotional plan. We understand your concerns regarding the communication about the auto-renewal requirement and how the plan was deactivated. We appreciate your feedback and will share it with the relevant team for review and update you. Best Regards, LycaMobile Review Resolution Team, [email protected]
I am very satisfied with the support provided by your customer care team. The representative was polite, helpful, and resolved my issue quickly.
Dear customer, We are so pleased to hear that our customer care team provided you with excellent support. It's wonderful to know your issue was resolved quickly and efficiently. Thank you for your positive feedback! Best Regards, LycaMobile Review Resolution Team, [email protected]
The customer service guy is very helpful and efficient.Explained everything in details
Dear Jo, We're happy to hear our team provided such helpful and detailed assistance. Thank you for your kind words. Best Regards, LycaMobile Review Resolution Team, [email protected]
I pay every month for my Lyka mobile but I don’t get my phone WiFi work easily can not help me. It is very low. It difficulty to use Lyka mobile some place. I can’t use YouTube, tic toc, it low to do every google research's.
Dear Customer, We are sorry to hear that you are experiencing slow internet speeds and difficulty using services such as YouTube. We understand how inconvenient this can be. Please share your Lyca Mobile number and complete location via our private support channel so we can investigate the issue and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Because you are billing two separate bills for the same connection. Please fix it. If it continues to be two payments for the single connection, I will switch the connection to other. Thanks
Dear Customer, We appreciate you bringing this billing concern to our attention. Please share a screenshot of your payment confirmation along with your Lyca Mobile number via our private support channel. This will help us investigate the issue and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Excellent Very nice person on phone
Hi Ravi Maniani, We're so happy to hear that our team provided you with excellent service. We appreciate your kind words. Best Regards, LycaMobile Review Resolution Team, [email protected]
The eSIM activation was quick and successful. The instructions were easy to follow, and I was able to make calls and send text messages shortly after activation. The service works well, and the price is reasonable. Overall, I am very satisfied with my experience with Lyca Mobile USA.
Hi Anderson T, We're so pleased to hear about your quick and successful eSIM activation with Lyca Mobile USA! It's wonderful that our instructions were clear and that you're enjoying our service and reasonable pricing. Thank you for your kind words. Best Regards, LycaMobile Review Resolution Team, [email protected]
They have resolved my problem with in few minutes Thanks for your services appreciate
Dear Customer, We are so pleased we could resolve your problem quickly. Thank you for your kind words and appreciation for our service! Best Regards, LycaMobile Review Resolution Team, [email protected]
After the transition to AT&T from T mobile the experience has degraded. The network is patchy and many places e.g at my place of work I am not able to use data now.
Hi Mainak Nath, We regret to learn that you have experienced a decline in network performance after the transition. We understand how important a reliable connection is, especially in your workplace and other frequently used locations. Please share your Lyca Mobile number, current location, and details of the affected areas so we can investigate the network coverage and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
It’s very difficult to talk to someone at the customer service to get help with an ongoing issue. And sometimes when you talk to someone after 45 minutes hold they will say it’s fixed try it in an hours, what happens after one hour is the issue still exists but if try to call again they are closed and that’s why they say check it in an hour…
Dear Customer, We understand your concerns regarding the waiting time and the support experience you received while trying to resolve an ongoing issue. We apologize for the inconvenience caused. Please share your Lyca Mobile number and details of the issue via our private channel so we can review your case and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
I do not get any notification before my number was disconnected. I have been facing serious issues with excessive payment on my other mobile lines with Lyca mobile with four time charges on one line without solution.
Dear Customer, We understand your concerns regarding the unexpected disconnection and the payment issues you have experienced. We apologize for the inconvenience caused. Please share your Lyca Mobile number and details of the charges via our private channel so we can review your account and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Well at first contact was good but now Internet is too slow different from other company at they same rate all with low ginger bits in high speed recovery it's worse with me okay!
Dear Customer, We appreciate you sharing your experience. We understand your concerns regarding internet speed and want to ensure we address this for you. We are committed to providing reliable service. Best Regards, LycaMobile Review Resolution Team, [email protected]
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