The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Written by the business, not verified by us.Lyca Mobile USA (lycamobile.us) has a 3.1 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the affordable rates and find the mobile network quite functional for their everyday communication and digital needs. Many people also highlight positive interactions with polite staff members who resolve account matters quickly and efficiently. However, some reviewers were not happy with the customer service, noting long phone wait times and significant difficulties reaching a live agent when urgent help is required. Some people also felt that the network connection can occasionally be slow or unreliable in certain areas, leading to unexpected service interruptions and connectivity problems.
Auto-generated from all reviews of this business. For reference only.Excellent support
Dear Customer, Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day. Best Regards, LycaMobile Review Resolution Team, [email protected]
Great fast service and best deal for the price
Hi Afrizal Rizky, We are delighted to hear that you experienced great service and found our pricing to be the best value. Your positive feedback is truly appreciated. Best Regards, LycaMobile Review Resolution Team, [email protected]
I don’t get my ph number what is my ph number
Hi Beant Singh Hundal, We understand you're looking for your phone number. We can help you locate that information. Best Regards, LycaMobile Review Resolution Team, [email protected]
My experience with Lyca Mobile customer support was extremely disappointing. I provided all requested documents, but the process involved repeated requests for information that should have been collected upfront. After submitting the required proof, I continued receiving template responses and faced delays before getting a final decision. Lyca Mobile should improve transparency, clearly explain policies, and handle customer cases more efficiently.
Dear Farnaz Hannan, We understand your concerns regarding your experience with our customer support and the delays you encountered during the verification process. We appreciate you taking the time to share your feedback, as it helps us improve our services. Further to your issue we will investigate and get back to you as soon as possible. Best Regards, LycaMobile Review Resolution Team, [email protected]
You need to improve your portal. They still got a lot of mistake.
Dear customer, We appreciate your feedback regarding the portal's functionality. We are actively working on improvements to enhance user experience and correct any errors. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Niang Mamadou, Connecting you to what matters most, and at a fantastic price, is exactly why we do this. Thank you for choosing us over the rest! Best Regards, LycaMobile Review Resolution Team, [email protected]
Ok service. Very convenient pay as you go.
Hi Zeus, We're glad our convenient pay-as-you-go service works well for you. We appreciate your feedback! Best Regards, LycaMobile Review Resolution Team, [email protected]
Not a good service and they told they will increase my top up for 3 months more but that did not happened
Dear Customer, We understand your concerns regarding the service experience and the additional top-up validity that was communicated to you. We appreciate you sharing your feedback. Please contact us via our private channel with your Lyca Mobile number and any relevant details so we can review the offer and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Customer, Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support. Best Regards, LycaMobile Review Resolution Team, [email protected]
The worst service by lyca, no one responded properly, using this service only for calls to international
Dear Manoj, We regret to hear about your experience with our customer service. We understand the importance of receiving timely and effective support, especially when using our services for international calls. Please share your Lyca Mobile number and details of your concern via our private support channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
I switched to lyca from mint for the 9 months promotion plan, there was a issue during the port-in my existing number, due to that I was not to able to port in but I purchased the plan. Customer care advised to cancel the plan which I purchase and request for refund, So I followed as they suggested After that I completed my port-in, then I reached customer care to add the promo plan, but they said they can't add the promo plan and they are saying that applicable for new customers, infact I am new customer, due to the hassle transfer number process. I didn't get unlimited plan, that's the only reason for switching from mint mobile to lyca but it didn't happen. On top of all, I had numerous calls with customer care, each one of having their own process, there are lot of mismatch between customer care person whom I spoke on last 3 to 4 days. Finally they suggested to recharge my number with available plan, the best plan that I get for 18GB Also, couple of times the call got disconnected, but they never call back. Conclusion: Never fall into promo cheap lyca plans.
Dear Customer, We regret to hear about your experience with the port-in process, promotional plan eligibility, and the support received. We understand how disappointing it can be when you switch providers expecting a promotional offer but face unexpected issues during the process. Please share your Lyca Mobile number and relevant details via our private support channel so we can review your account, investigate the concerns raised, and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi customer, Connecting you to what matters most, and at a fantastic price, is precisely our reason for being. Thank you for choosing us over the rest! Best Regards, LycaMobile Review Resolution Team, [email protected]
very fast and easy to set. activation almost immediate
Hi helena owusu, We're delighted to hear that you found the setup process to be very fast and easy, and that activation was almost immediate. Thank you for sharing your positive experience! Best Regards, LycaMobile Review Resolution Team, [email protected]
Very easy to get started. Service has been great so far.
Hi Eugene Szalai, We're delighted to hear that you found it easy to get started and that our service has been great so far! We truly appreciate your positive feedback. Best Regards, LycaMobile Review Resolution Team, [email protected]
I didn't get any form of a new sim ,can't add to my phone
Dear Customer, We regret to hear that you have not received your SIM or are unable to add it to your phone. We understand how important it is to have your service activated and working properly. We will investigate your concern and get back to you with an update as soon as possible. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, We regret to hear that you have not received your SIM or are unable to add it to your phone. We understand how important it is to have your service activated and working properly. Please share your Lyca Mobile number and order details via our private support channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
My account wasn't activated yet despite payment have gone through.
Dear Oluwakemi, We understand your concerns regarding your account not being activated despite the payment being completed. We appreciate how important it is to have your service activated without delay. Please contact us via our private channel with your Lyca Mobile number and payment details so we can check the activation status and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
We are happy to enjoy your great services.
customer, We are absolutely delighted to hear that you are happy with our services! Your positive feedback is truly appreciated and encourages us to keep striving for excellence. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Customer, We're delighted to hear that you're experiencing a good network connection and finding our service easy to use. Thank you for your positive feedback; we truly appreciate it. Best Regards, LycaMobile Review Resolution Team, [email protected]
Shit service. Cant get otp to recharge my own sim after it expires, just after few hours everything is suspended. What if there’s an emergency. Despite recharge not able to make international calls
Dear Customer, We apologize for the frustrating experience you've had with our service. We understand your concern about not being able to recharge and make international calls, especially in an emergency. We request you to try again. If the issue persists, please provide the date and time when the issue occurred so we can investigate further and assist you accordingly. Best Regards, LycaMobile Review Resolution Team, [email protected]
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