The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Written by the business, not verified by us.Lyca Mobile USA (lycamobile.us) has a 3.1 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the affordable rates and find the mobile network quite functional for their everyday communication and digital needs. Many people also highlight positive interactions with polite staff members who resolve account matters quickly and efficiently. However, some reviewers were not happy with the customer service, noting long phone wait times and significant difficulties reaching a live agent when urgent help is required. Some people also felt that the network connection can occasionally be slow or unreliable in certain areas, leading to unexpected service interruptions and connectivity problems.
Auto-generated from all reviews of this business. For reference only.Hi Customer, Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Maria Santana, We understand your concern regarding your plan renewal not being activated. Please share your Lyca Mobile number and renewal details via our private channel so we can check the status and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Data plan sucks. Need unlimited data like other's. You people just wanna milk ever single cent out of customers. Really sad
Dear Customer, We understand your concerns regarding the available data plans and your preference for an unlimited data option. We appreciate you sharing your feedback and will pass your suggestions to the relevant team for review. Thank you for taking the time to share your experience. Best Regards, LycaMobile Review Resolution Team, [email protected]
My plan was supposed to end on August 8th. These messages being sent suggested that I must renew today August 6th. Where did my 2 day dollars go to 😒
Dear Mary, We understand your concern regarding the plan renewal messages and the remaining validity of your current plan. We appreciate you bringing this to our attention. Please share your Lyca Mobile number via our private channel so we can check your plan details, renewal date, and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
affortable
Hi Customer, Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support. Best Regards, LycaMobile Review Resolution Team, [email protected]
On the phone 20 minutes with no resolution as I attempted to become a new customer.
Hi Jessyca, We understand your concerns regarding the delay and the lack of resolution while trying to become a new Lyca Mobile customer. We appreciate your feedback and would like to help improve your experience. Please share your contact details and any relevant information via our private channel so we can review the issue and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Customer, Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support. Best Regards, LycaMobile Review Resolution Team, [email protected]
I stopped receiving calls on my lycamobile. Making calls was fine. I raised a fault on 18 July and was given a ticket number. I called again on 22 July, they said fault was fixed and ticket was closed. I said fault not fixed and they raised a new ticket. I called again on 6 July as I was still not receiving calls. Once again they said fault was fixed and ticket was closed. If fault was fixed surely they would try and call me!! Poor service. If anyone at Lyca reads this my latest ticket number is 113355343. I look forward to you fixing it and giving me a call.
Hi Stephen Brown, We appreciate you sharing your experience with us and are truly sorry to hear about the ongoing difficulties you've faced with receiving calls. We understand how frustrating it must be to have this issue persist despite multiple attempts to resolve it. We have noted your latest ticket number, and we are actively looking into this matter to ensure a prompt and effective resolution. We are committed to restoring your service fully. Best Regards, LycaMobile Review Resolution Team, [email protected]
Very poor service, and the customer service is also not helpful. We updated and topped up our plan, but even after contacting customer service several times, the service has still not been activated. It has now been more than 48 hours, which is completely unacceptable. Please resolve this issue immediately and activate the service without any further delay. Number is 3468769947
Dear Vishnukumar, We are sorry to hear that you've had such a negative experience with our service and customer support. We understand your frustration and would like to look into this for you. Please provide us with more details about your concerns so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
1. Keep improving on Quality services and Good Customer Relations. 2. Endeavor to Accommodate all Customers including those who can not yet change their Phone to comply with 5G Up Grade. With Less Quality Phone, the Experience is Currently Horrible and Disheartening. 3. Never let the Customer Data for internet Service be exhausted. Reserve at Leat 100MB and ALERT Customer of the Low Data Available. 4 . If A customer wants to Purchase more data within an existing Bundle Plan, Please Create more options beyond just 2G ( Create more options which Include 1G, 5G, 10G, 20G,30G . 5. MAY ALMIGHTY GOD CONTINUE TO PROSPER LYCA MOBILE AND ALL STAKEHOLDERS ABUNDANTLY . THANKS AND MAY ALMIGHTY GOD BLESS YOU ALL. AMEN...
Dear Customer, Thank you for sharing your valuable feedback and suggestions. We understand your recommendations regarding service quality, customer support, data management, and additional bundle options. We appreciate your continued support and will share your feedback with the relevant teams as we continue working to improve our services and customer experience. Thank you for your kind wishes and for choosing Lyca Mobile. Best Regards, LycaMobile Review Resolution Team, [email protected]
First, zero complaints about your service! No problems using our phones and the service you provide. 2nd, the reason for 4 stars instead of five is: I'm 79 years old, not afraid to us a payment method via text, but your system is rather confusing and challenging. It's probably just me, but it seems it could be a little less complicated. Other than that, everything else is just GREAT!
Jim & Diane, We truly appreciate your kind words about our service and are glad to hear you're enjoying using your phones! We understand your feedback regarding the payment system and acknowledge that it can be confusing. We are always looking for ways to simplify our processes and will certainly take your comments into consideration as we work to improve the user experience for everyone. Thank you for bringing this to our attention; it helps us make things better. Best Regards, LycaMobile Review Resolution Team, [email protected]
very bad where I ordered for e-sim and also called to customer service. But customer service just avoid the call telling foolish thing.
Dear Customer, We are sorry to hear about your experience with your eSIM order and the support you received. We understand how disappointing it is when you are trying to activate your service and do not receive the assistance you expect. We would like to investigate this and help resolve the issue. Please share your Lyca Mobile number, eSIM order details, and any relevant information through our private message channel, and our team will assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
By giving a hell of a deal
Dear Clifton Pereira, We're so glad to hear you found our offering to be of great value! Thank you for your wonderful feedback. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, Connecting you to what matters most, and at a fantastic price, is exactly why we do this. Thank you for choosing us over the rest! Best Regards, LycaMobile Review Resolution Team, [email protected]
It’s Very easy
Hi Sonia Rea, We're so glad to hear that you found the experience very easy! We truly appreciate your positive feedback. Best Regards, LycaMobile Review Resolution Team, [email protected]
The problem still stands unresolved with no concrete answer.
Hi Manan Sharma We are sorry to hear that your issue remains unresolved and that you have not received a clear resolution. We understand how important it is to have your concerns properly addressed. We would like to review this further and work towards a solution. Please share your Lyca Mobile number and any previous reference details through our private message channel, and our team will look into this for you. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Naeem Baloch, We are delighted to hear that you found our service easy and user-friendly. Your positive feedback is greatly appreciated! Best Regards, LycaMobile Review Resolution Team, [email protected]
I still can not access the plan I already recharge and money is deducted from my account
customer, We are sorry to know that you have been unable to access your plan even though the payment has been deducted from your account. We understand how concerning it can be when a recharge is completed but the service is not available. We would like to check this for you and help resolve the issue. Please share your Lyca Mobile number and any recharge/payment details through our private message channel, and our team will investigate this further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, We are sorry to hear that your call was disconnected while you were seeking support. We understand how frustrating it can be when you are trying to get assistance and the conversation does not continue as expected. We would like to look into this and help address your concern. Please share your Lyca Mobile number and any relevant details through our private message channel, and our team will assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
No instruction on how to set up, no people pick up the customer service call
Dear Dazhi Zhang, We apologize for the difficulty you experienced with setting up your service and the trouble reaching our customer support. We understand how frustrating this can be. We would like to informed you SIM activation process emailed on the order confirmation mail. We are sorry to hear that your call was not answered. Please share your contact details via our private channel so we can arrange a callback and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
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