Founded by Paul Tran in 2016, San Diego, California-based MANSCAPED™ is the global men’s lifestyle consumer brand and male grooming category creator trusted by over five million men worldwide. The product range includes a diversified line of premium tools, formulations, and accessories designed to introduce and elevate a whole new self-care routine for men. MANSCAPED’s collection is available internationally in 39 countries via DTC and on Amazon in more than 100 countries worldwide. Retail placement includes Target®, Best Buy, Macy’s, and Military Exchanges in the U.S. and Hairhouse locations in Australia.
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Is Manscaped legit?
Manscaped (manscaped.com) has a 4.7 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times and the helpful support team when handling warranty replacements and broken parts. Happy consumers note that the body grooming tools deliver a remarkably comfortable shave and exceptional daily performance for everyone. Buyers are consistently impressed by how smoothly the replacement process works when things break down.
Some reviewers were not happy with unexpected delivery delays and occasional communication issues from the customer service department. A few people also experienced defective items or initial performance problems that required extra troubleshooting before getting fully resolved.
Auto-generated from all reviews of this business. For reference only.
This was my first exposure with the Manscaped brand. I had inadvertently entered the incorrect delivery address, so I contacted the customer services. The very rapid reply I received allayed my concerns and they informed me that they could not redirect the order but would send a replacement to the correct address. This alleviated my stress levels instantly. My initial feeling was that I had a lot back and forth emails to look forward to before my issue could be resolved. Manscaped have exceeded my expectations with customer relations. I am still to try out my Lawnmower device so will be giving my reviews once I have had the full Manscape experience.
Reply from Manscaped2026-08-17
Hi Terry,
Thank you for sharing your experience! We're happy our team was able to quickly resolve the address issue and help put your mind at ease. We appreciate your patience and hope you enjoy your Lawn Mower® once you've had a chance to use it.
Best, The MANSCAPED® Team
I've received a new replacement pieces for my Manscaped Trimmer! Thanks! The process was very fast and easy.
Reply from Manscaped2026-08-17
Hello Alexandra,
Thank you for taking the time to leave a review! We're glad the replacement parts arrived quickly and that the process was fast and easy. We appreciate your support and thank you for choosing MANSCAPED®!
Best, The MANSCAPED® Team
Customer service is fantastic. Any question I had or issue with one of the tools, they promptly responded and helped me resolve the issue or replaced it. I will continue to use Manscaped.
The customer service I received was honestly, the best I’ve ever had.
My head shaver broke while using it, I showed them proof of purchase & the photos, explained what happened.
Not only did they replace my razor, they upgraded it to the pro!
Device came within a week of me speaking to the team, I was so happy
Great service
Reply from Manscaped2026-08-17
Hello James,
Thank you for your fantastic review! We're thrilled our team could quickly replace your shaver and even upgrade you to the Dome Shaver Pro. It's wonderful to hear everything arrived quickly, and we truly appreciate your support.
Best, The MANSCAPED® Team
Manscaped did a great job other then taking so long to respond back @ a reasonable time 1/2 the time.. DHL took forever to transport the product & was totally irresponsible in leaving a message where the product left..etc.
Reply from Manscaped2026-08-17
Hello Rick,
Thank you for taking the time to share your feedback. We're glad our team was able to help, but we're sorry to hear the response time took longer than expected and that the delivery experience with the courier fell short. We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to improve the overall customer experience.
If there is anything further we can assist you with, please don't hesitate to contact us at https://www.manscaped.com/pages/contact.
Best, The MANSCAPED® Team
Asked to have a replacement blade because the 1 is had was broken replaced without a problem.
Reply from Manscaped2026-08-14
Hello Ruth,
Thank you for taking the time to share your experience! We're glad our team was able to quickly replace your broken blade and make the process easy for you. We appreciate your support and thank you for choosing MANSCAPED®.
Best, The MANSCAPED® Team
Contacted the warranty support to see about buying a new replacement head for my Dome shaver plus as it had snapped. The team asked for photos and lot number. A few emails later they replaced & upgraded it to the Dome Shaver Pro. A company that goes above and beyond to help the customer.
Recently had an issue with something I purchased for my teenage son. Manscape was great to work with. They honored the warranty and replaced the item. Thank you.
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