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Martha Stewart & Marley Spoon

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202 reviews

3.1202 reviews
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About Martha Stewart & Marley Spoon

Data updated
Website
marleyspoon.com
Category
Restaurants & Bars
Location
United States
Status
Unclaimed
Last 12 months
144 reviews
Replies to negative
96% (77/80)
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About this business

We are Martha Stewart & Marley SpoonWe love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking.Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!

Written by the business, not verified by us.

Is Martha Stewart & Marley Spoon legit?

Martha Stewart & Marley Spoon (marleyspoon.com) has a 3.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 27% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide selection of delicious and creative recipes that make weekly meal planning extremely convenient for busy households. Many people state that the provided items taste remarkably fresh and consistently deliver wonderful flavors for home-cooked dinners. However, some customers also noted frustrating issues with missing ingredients, broken containers, and messy packages. Reviewers frequently shared annoying delivery delays, tracking problems, and occasional instances of spoiled produce arriving in their boxes. Several buyers mentioned that customer support responses offering small future credits felt inadequate to resolve these repeated mistakes.

Auto-generated from all reviews of this business. For reference only.

What people say

Long Time Customers

We've subscribed to Marley Spoon for years and like it as much today as we first did. The website--with very little getting used to--is easy to navigate and keeps you fully informed. Customer service is simply amazingly accommodating and prompt. Many diverse choices of meals and other items. Items are well boxed and of a uniformly good quality. The recipes are well narrated and work well. The meals taste great and looks beautiful as well. Very pleased.

Make it easier to plan and change and…

Make it easier to plan and change and order in advance. Sirloin steak had gristle running through it and tough as shoe leather.

Reply from Martha Stewart & Marley Spoon2025-07-02

Hi, thank you for your review. We're sorry to hear that the sirloin steak didn’t meet expectations, and we appreciate your feedback on meal planning and order management. We're always working to improve the quality of our ingredients and the flexibility of our service. Your comments have been shared with the relevant teams for review. If you'd like to share more details, feel free to reach out to our customer care team directly. Best!

The best meal kit out there

I love the meal kits through Martha Stewart & Marley Spoon. This is the fourth meal kit company we have tried and it is absolutely the best! It has a larger selection of meals than its competitors and the portions seem a bit larger. The recipes are also really tasty. We kept getting dissatisfied and trying new companies but we have been using it for 4 years and are not planning on switching.

Ice packs are ruptured when delivered.

Reply from Martha Stewart & Marley Spoon2025-06-29

Hi! I’m sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at [email protected], chat, phone call, or Facebook chat. Thank you in advance!

Instructions are not always clear

Instructions are not always clear. They sound like a machine wrote them.

Reply from Martha Stewart & Marley Spoon2025-06-28

Hi Joanne! Thanks for your feedback. We're sorry to hear that the cooking instructions weren't up to your expectations. We understand how frustrating that must have been, so please accept our apologies for the inconvenience caused. Your comments have been shared with our culinary team, for we are committed to improving our services. If you need anything else, feel free to reach out. Kind regards.

Poor customer service

I like the recipes and the portions. I don't like the customer service. I live in two locations and despite changing my delivery address, boxes end up going to the wrong place. They are unwilling to refund any portion of a box delivered to the wrong place. Occasionally, some of the herbs are wilted.

Reply from Martha Stewart & Marley Spoon2025-06-23

Hi, thanks for your feedback. I am sorry to learn that you were not satisfied with our service. If there's anything we can do to help, please feel free to provide your comments to our customer service team at [email protected] or through our live channels, either via chat or phone (866-228-4513). All the best.

Give Marley Spoon a Try!

I 100% would recommend Marley Spoon! My husband and I have been using meal services for years now and Marley Spoon is by far our favorite! We have been a customer for a year now and very rarely skip a week. Great quality food is sent and there are many great options. I love the express meals as we always need at least one really quick meal a week. Do not be scared of some of the more elaborate recipes as we were weary of them but they are some of our favorites now! One other quick note, while I have had an issue only a few times I can guarantee that the amount of issues are far less than other meal services.

First three shipments have been delivered late

All three of my first shipments have arrived a day late. This has an impact on my cooking plans and meal preparations for the week. The quality of the some of the produce and/or herbs has been less quality than I would buy at the market. It could be because of the late delivery. The meat quality has been good. The recipes have been relatively easy to follow, although since I already cook, I may change the timing of the recipe steps to suit my cooking style.

Reply from Martha Stewart & Marley Spoon2025-06-16

Hi Carla! We're sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our Customer Care team at [email protected], chat, phone call, or Facebook chat. Thank you in advance!

Leaked package

our package of ground turkey leaked in our fridge. not fun cleaning up.

Reply from Martha Stewart & Marley Spoon2025-06-13

Hi Richard, thanks for your feedback. We're sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we apologize for the inconvenience caused. Your feedback has already been forwarded to our internal team, and our Customer Care team has reached out to you via email regarding this issue. Don't hesitate to provide any further comments to our Customer Care team at [email protected], chat, phone call, or Facebook chat. All the best!

Opportunity for improvement.

Recipes are good. But often the quality of ingredients (mostly the produce arrives wilted or too far gone) and the missing items are getting too frequent. Something off at least every other box.

Reply from Martha Stewart & Marley Spoon2025-06-11

Hi Danielle, thanks for your feedback! We're sorry to hear that you experienced issues with wilted produce items and missing ingredients from your orders. Of course, this should never happen. Please don't hesitate to contact our customer care team if you still require assistance. All the best! Your Marley Spoon Team.

Easily the worst of the meal kit…

Easily the worst of the meal kit service I have tried. Recipes are overly complicated adding extra steps to recipes that do not make it taste better. Flavors are very bland. Uses way too many ingredients from the pantry. I should not need to supply own eggs, vinegar, flour among other things. Favor of recipes is a 3. Needlessly complicated mess of instructions are a 1.

Reply from Martha Stewart & Marley Spoon2025-06-11

Hi there, thanks for taking the time to provide your feedback. We are sorry to learn that you found our recipes too complicated, and that having to need certain pantry items was not what you expected from our plan. There are always simpler and quicker to prepare recipes, that require fewer steps and pantry items, that you could pick from, including some ready-made ones. Regardless, all the steps and required items are always shown, in advance, within the recipes, weeks before needing to select them for delivery. Feel free to reach out to our team if you need clarification on that. In any case, we are sorry that you had such an experience. All the best!

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