Great customer service like always
Great customer service and problem was fixed immediately.
About MotoPress
Data updated- Website
- motopress.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 33 reviews
- Replies to negative
- 27% (3/11)
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About this business
MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.
Written by the business, not verified by us.Is MotoPress legit?
MotoPress (motopress.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 27% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the helpful and professional staff for providing quick, effective solutions to various technical questions and website management tasks. Users deeply appreciate the reliable software options and consistently find the customer care team to be exceptionally prompt, kind, and friendly. Some reviewers were not happy with the strict refund policies, mentioning ongoing difficulties when trying to get their money back for unusable items. Additionally, a few consumers noted unexpected product limitations regarding specific plugin features and experienced occasional unhelpful, dismissive support interactions. These individuals felt that certain functional restrictions were not clearly communicated prior to purchase.
Auto-generated from all reviews of this business. For reference only.What people say
Friendly and helpful support
Good and quick service!
Fast, quick and competent support
Really well built plugins and great support
Really well built plugins and really good support, including instant responses on their chat facility. I recommend MotoPress!
I had a fantastic experience with…
I had a fantastic experience with MotoPress and their exceptional customer service. Working directly with Andre has been amazing—he consistently goes above and beyond to accommodate our requests. I highly recommend MotoPress!
Support is near instant
Support is near instant, plug in is good they have tested and went through everything. 10/10, price is fair as well.
Excellent service and assistance!
Incredible Service
Eugene provided me with outstanding support and solved the problem I was experiencing.
Amazing Assistance
Got an amazing assistance from Andre. He answered all my questions quickly, and helped me to fix the issue I asked for. Strongly recommended :-)
Awesome support
Awesome support. Developers respond at the rocket speed. Thank you for solving issues fast.
Quick to provide the help I needed
Quick to provide the help I needed.
Motopress the best
Exceptional guys. Fantastic support and themes that work great. I recommend to everyone
Perfect solution for my booking needs
The Moto Appointment booking plugin works exactly as I expected: simple, nicely integrated, with minimal code to have a great call to action plugin. Support is very efficient and helpful!
Always on top!
Always on top!! André solved my problems as always, very fast service, throughout the day
Great plugin and excellent
Great plugin and excellent, prompt support.
Horrible customer support
Horrible customer support. Plugin is not for doctors or coaches. It's geared for hotel booking. The interface has not been updated and the developer is not making any changes. They do not tell you that you will have to do some tweaking with the code to get it to work with appointment service websites. If you download, make sure NOT to use the program otherwise they will rudely refuse all refund requests. The person that responded to me, (one of the developers) told me to sell it if I could not use it!!!!! How's that for integrity and professionalism. Update: refer to support ticket (67731). This review is written on behalf of business partner who prefers to remain private. The support ticket will verify the emails which we have saved as receipts. The motopress rep who responded (E.W.) can also verify the support request info.
Reply from MotoPress2024-11-07
Hello Ahaya, Unfortunately we were unable to locate any communication with you in our help desk or email inbox. We've requested the additional information via TrustPilot, however you haven't provided any either. At the moment we can not identify you as an authorized user of MotoPress as there are neither purchases, nor tickets/chats/emails from you under your name in our system. We would kindly ask that you contact us back or provide a reference ID, where the communication between you and MotoPress Support Team can be seen. UPDATE.: We've located the reference ticket and checked other tickets as well and as we could see support was provided in full and in the timely fashion. The refund was requested due to the fact that: "I had a volunteer putting up the site but they can no longer do it. At this time I am going to put off making the site due to schedule and budget.". There were absolutely no issues with the plugin functionality and it does fully suit both doctors and coaches, it's not tied to the hotel booking industry in any way. Also, all the support representatives were professional, polite and provided full assistance with all the questions. None of them have ever told to sell the product in case it couldn't be used. Thank you in advance. Best regards, Richard Ross MotoPress team
I'm very happy with the collaboration…
I'm very happy with the collaboration with MotoPress team! Their availability and quick responses make working with them a nice journey for our hotel-coworking. They’re incredibly receptive to feedback, and deliver new features. Highly recommend.
He helped me with my issues
He helped me with my issues! He is the best!
I recently purchased the pet hotel…
I recently purchased the pet hotel theme and plugins from motopress, and I have nothing but good things to say! The product is expansive and easy to use, the documentation is easy to search and find tutorials on how to set up the backend, and the customer service is top notch! I had an issue with getting Stripe activated and Andre went above and beyond to get the issue resolved!
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