answer quickly and attentive staff
Reply from OnSIP2026-04-30
The whole team appreciates your feedback, Kevin! Thanks for the review. -Joe
About OnSIP
Data updated- Website
- onsip.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 82 reviews
- Replies to negative
- 40% (4/10)
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About this business
OnSIP® is a powerfully simple cloud communications service that combines traditional business communication features of a phone system with advanced web calling. We go beyond vanilla phone system capabilities by adding voice and video calling to your website. With OnSIP, you will delight your customers and prospects with instant, convenient, and timely options to talk right from your website.
Written by the business, not verified by us.Is OnSIP legit?
OnSIP (onsip.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their remarkably prompt responses, deep technical knowledge, and genuine willingness to guide users through complex system setups with absolute ease. Consumers consistently state that representatives are exceptionally kind, patient, and always accessible to provide clear, helpful solutions whenever questions or operational challenges arise during the day. However, some people mentioned encountering frustrating technical difficulties, such as portal ticket submission errors, unexpected API problems, or sudden service disruptions without receiving sufficient advance warning from the staff. A small group of reviewers also noted occasional communication hurdles and restrictions that made it difficult to resolve specific account management issues promptly.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service and product is…
Customer Service and product is exceptional
Reply from OnSIP2026-04-17
Cheers, Chris! Thank you for your long-term support of OnSIP hosted VoIP. -Joe
Spoke to a real person who was able to…
Spoke to a real person who was able to quickly resolve my issue
Reply from OnSIP2026-04-03
Hi, Neil, I'm glad to hear it was resolved! Thanks for following up with a review here. -Joe
Dave Lewert
Dave Lewert. He knows his stuff and it's always a pleasure having to deal with him, you know you're in good hands. Like I said "Dave Lewert" :)
Reply from OnSIP2026-04-03
Thanks for being a customer—and a fan—of OnSIP and our team! We're happy to hear your feedback. -Joe
Great Service
I always get great service and knowledgeble solutions when I call.
Reply from OnSIP2026-03-25
Katie, that's fantastic news! Thanks for leaving a review and rating here. -Joe
Great!
Great and easy service!
Reply from OnSIP2026-03-25
So happy to hear it! Thanks for your long-term support of OnSIP, Meghan. -Joe
Dave was extremely helpful and thorough…
Dave was extremely helpful and thorough with his follow-up information related to an earlier OnSIP outage.
Reply from OnSIP2026-03-19
Thanks for leaving a review, Derek! I'm happy to hear about your interaction with one of our support reps. -Joe
customer service is always great but…
customer service is always great but very disappointed that Onsip will not work for our overseas staff member.
Reply from OnSIP2026-03-18
Hi, Melody! I'm sorry for any frustration this may have caused. OnSIP is currently available to U.S.-based businesses only, but we appreciate you leaving your feedback here. Thank you, -Joe
Paul is the best
Paul is the best! We had an issue here at work which took multiple calls to soundboard. He made each call easy to understand. He walked through potential processes. And together, we were able to find a solution that worked for our office. Thank you so very much!
Reply from OnSIP2026-03-18
Amazing! I'm so thrilled to hear that your issue was resolved! Thanks for the review. -Joe
She's personable
She's personable, wants to help, offers solutions.
Reply from OnSIP2026-03-09
Good morning, Erica! Thanks for taking some time to leave your feedback here in a review. -Joe
great team
great team, laggy app
Reply from OnSIP2026-03-09
Hi, Alberto! Thanks for being a customer of OnSIP! I'll reach out to you to get more info on your experience with the app. -Joe
JR is always helpful!
Reply from OnSIP2026-03-09
That's what you can expect from OnSIP's support representatives, Kelsey! Thanks for taking the time to write a review. -Joe
Easy to use and work through
Reply from OnSIP2026-03-09
Hi, Gary: thanks for providing your feedback on our service! -Joe
The app hasn’t worked for any of us…
The app hasn’t worked for any of us since the upgrade in December.
Reply from OnSIP2026-03-09
Hello, Tanya. I'm so sorry to hear about this. If you haven't already, please make sure to contact our support team—they are the best group of people to help troubleshoot. -Joe
Onsip is a great company
Reply from OnSIP2026-02-20
Cheers, LJ! Thanks for your long-term support of our service. -Joe
good it's very wonderful and free to…
good it's very wonderful and free to everyone
Reply from OnSIP2026-02-20
Thank you for taking the time to write a review, Subramani! -Joe
Eden is the best!
Reply from OnSIP2026-02-20
Good morning, Bob. Thanks for your support! We appreciate your feedback. -Joe
Porting a number
Hey, you did good!
Reply from OnSIP2026-02-09
Hey Gregory- I'm so glad to hear it went smoothly! Thanks for the review. -Joe
Great service and support.
Reply from OnSIP2026-02-09
Michael, thanks for the compliment! We're happy you're a customer. -Joe
The Best and always so pleasant to speak with and help.
Quick response and ease of walking me through making corrections to get my phone back online and working.
Reply from OnSIP2026-02-09
Hi, Toni, thank you for your support of our service and for the wonderful review! -Joe
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