OnSIP® is a powerfully simple cloud communications service that combines traditional business communication features of a phone system with advanced web calling. We go beyond vanilla phone system capabilities by adding voice and video calling to your website. With OnSIP, you will delight your customers and prospects with instant, convenient, and timely options to talk right from your website.
Written by the business, not verified by us.OnSIP (onsip.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their remarkably prompt responses, deep technical knowledge, and genuine willingness to guide users through complex system setups with absolute ease. Consumers consistently state that representatives are exceptionally kind, patient, and always accessible to provide clear, helpful solutions whenever questions or operational challenges arise during the day. However, some people mentioned encountering frustrating technical difficulties, such as portal ticket submission errors, unexpected API problems, or sudden service disruptions without receiving sufficient advance warning from the staff. A small group of reviewers also noted occasional communication hurdles and restrictions that made it difficult to resolve specific account management issues promptly.
Auto-generated from all reviews of this business. For reference only.The Support Team at OnSip has been so helpful in helping me keep our phones going for the Sales staff, I have had the pleasure of being assisted by Dave and Kimberly on two different occasions, thank you! Todd
Thrilled that we could deliver for you on these occasions, Todd! Thanks for taking the time to follow up. -Joe
CSR was excellent. She solved the problem immediately.
That's great. Our team was very happy to help, Larry! -Joe
Great service and support. Always available to answer any questions no matter how technical.
Arian, we're so glad you're happy with OnSIP! Thanks for leaving a review. -Joe
When I see your interface, I realized that you are working diligently to make your customer experience greatly.
Hi, Ernst: we're always improving our apps and admin portal interfaces based on our customers' suggestions and requests. Keep that feedback coming! -Joe
We appreciate your feedback, Nancy! Thanks for taking the time to follow up. -Joe
Dave in customer service was knowledgeable and personable. It was only a short wait before being connected and I was able to request him
Paula, thanks for the great review! I'm happy to hear about your support interaction. -Joe
The customer rep was very pleasant and he tried a couple of things but I still needed to report it when the call actually came in where I was unable to answer or hear the incoming person on the line, but it isn't resolved.
Good afternoon- I'm so sorry to hear about this call issue you're having. Thank you for working with our customer support team, and please continue to reach out to them so they can help troubleshoot and resolve it. -Joe
Good morning, thank you for your support! -Joe
Quick answers for my questions - great help as always!
Thanks for being a customer—and a fan—of OnSIP, Leah! -Joe
My phone still does not work. I STILL can not send a support ticket on the portal ... I asked for help today and the guy said you guys cant call out ??? We pay you .... We pay the local company ~ someone needs to figure it out and help !!! Bottom line
Hi, Angie. I am very sorry to hear about this issue. I checked in with our customer support team, and they mentioned that the issue was resolved. If you are still experiencing any problems, please reach out to support—they are the best people to help troubleshoot. -Joe
Hi, Caryn. Thanks for leaving a review and rating! -Joe
JR is the absolute best! He always has the answers and goes above and beyond to help. OnSip’s customer service is outstanding and truly sets them apart in a world where that’s becoming rare. OnSip ROCKS!
Susan, the whole team appreciates your feedback! Thanks for being a long-term customer. -Joe
Donald, thanks for being a customer—and a fan of OnSIP! -Joe
Tech super star Charles "Chuck" Dunne once again came to my rescue and solved a client's problem using a PA Paging device connection and billing question. For a distributor like me, this kind of support is invaluable.
Cheers, Richard! Our team is always happy to help answer questions and troubleshoot issues. -Joe
Good afternoon- Our team was happy to help! -Joe
The repetition of restarting the login process was annoying
Kenyatta, thank you for providing feedback and for working with our Customer Support Team. -Joe
they did what I requested and did it very quickly
I'm happy to hear that the issue was resolved, Ralph! -Joe
The Tech support person was very patient and helpful.
Glad to hear it. Thank you for your support of OnSIP, Alex! -Joe
Thanks for letting us know and following up with a review here, Denise! -Joe
Thank you for your support, Steve! -Joe
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