Helpful
Someone answered the phone right away. And they were very kind. They fixed my problem and it didn’t take too long.
Reply from OnSIP2026-01-14
We'll pass this along to the team. Thanks for taking the time to follow up! -Joe
About OnSIP
Data updated- Website
- onsip.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 82 reviews
- Replies to negative
- 40% (4/10)
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About this business
OnSIP® is a powerfully simple cloud communications service that combines traditional business communication features of a phone system with advanced web calling. We go beyond vanilla phone system capabilities by adding voice and video calling to your website. With OnSIP, you will delight your customers and prospects with instant, convenient, and timely options to talk right from your website.
Written by the business, not verified by us.Is OnSIP legit?
OnSIP (onsip.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their remarkably prompt responses, deep technical knowledge, and genuine willingness to guide users through complex system setups with absolute ease. Consumers consistently state that representatives are exceptionally kind, patient, and always accessible to provide clear, helpful solutions whenever questions or operational challenges arise during the day. However, some people mentioned encountering frustrating technical difficulties, such as portal ticket submission errors, unexpected API problems, or sudden service disruptions without receiving sufficient advance warning from the staff. A small group of reviewers also noted occasional communication hurdles and restrictions that made it difficult to resolve specific account management issues promptly.
Auto-generated from all reviews of this business. For reference only.What people say
I've been working with OnSip for over…
I've been working with OnSip for over 10 year and they have been such a great company to work with. Support is fantastic!
Reply from OnSIP2026-01-14
Brian, great to hear from you! Thank you for your long-term support. -Joe
doesnt work with android
have to use ZoiPer as a 3rd party app to use onsip for android, cant forward calls without paying for ZoiPer
10 Star Dude
Have you met Jason DiMambro?! I mean hes a 10 Star Dude for sure. He is always there to help and will talk you through any situation. I know he is always going to be there if I need him, now that he got me all set up. Its wild how good his customer service is. I try to be like that with my customers too and I train my manager to be the same way. Its Just Good Business.
Reply from OnSIP2026-01-14
Thank you for taking the time to write a review here! -Joe
Onsip has been great for my business
Onsip has been great for my business. Excellent company.
Reply from OnSIP2026-01-14
This made our day! It's great to hear from you! -Joe
Thank you very much
Reply from OnSIP2026-01-14
So glad we could help, Ben! -Joe
Great service
Kimberly was very helpful, patient and professional. She helped me take care of what I needed right away
Reply from OnSIP2026-01-15
Our team is always here whenever you have any troubleshooting or feature questions! Thank you, -Joe
OnSip Customer service
Vicki was very helpful, explaining parts of the OnSip portal that I didn't understand. She also was happy to help me learn how to optimize the portal to control our costs.
Reply from OnSIP2026-01-15
That's wonderful news, Lori! Thank you for sharing! -Joe
Engineer was very helpful is set up and…
Engineer was very helpful is set up and answered all questions I had.
Reply from OnSIP2026-01-15
Great! We're very happy that you're with OnSIP, Jordan. -Joe
I'm in the U.S so getting no response…
I'm in the U.S so getting no response after 5-6pm it's not ideal.
Spoofing solution
The representative was able to make solving my unique problem easier. He explained how to find a solution and it worked!
Reply from OnSIP2026-01-15
That's what you can expect from OnSIP's support reps, Ann! Thanks for taking the time to write a review. -Joe
Great customer service!
OnSIP's customer service helped me a ton with handling voicemails and extensions, considering I'm new to setting up office phones.
Reply from OnSIP2026-01-15
Thrilled to hear everything's working well, John-Paul! Thanks for the review. -Joe
What is Onsip?
Reply from OnSIP2026-01-15
Hi, John. Please visit our website to learn more about OnSIP hosted VoIP. -Joe
Overall product is good but the phone…
Overall product is good but the phone app for android could be much better
Reply from OnSIP2025-06-20
Richard, thanks for the feedback! Stay tuned, our product is always being improved! -Joe
The OnSIP app is good, but could be even better!
We use the OnSIP app to make short (less than 60 seconds) video calls between users in our 2 stores. The video and audio quality is very high. The app is easy to use. We would use the Sayso portion of the app, which we've tested and it works well, but we have no one available all the time to answer customer contacts from our website, so we can't use it. The OnSIP app would be even better if it had features like "auto answer in video mode" and "share desktop screens" (so we could see what the other person is talking about when we don't understand). Those additions would make it great. If it had remote control so we could do computer troubleshooting, that would make it stellar. As it is, the app is free to use, but with some enhancements, it would be well worth financial support through a monthly or yearly subscription.
Reply from OnSIP2025-06-20
Thank you so much for the thoughtful feedback! I'm thrilled to hear how you're currently using the OnSIP app to stay connected! I'll pass along your feedback to our product team so that they are aware. -Joe
Great service!
Dave is knowledgeable and always so quick to respond. Very pleased with the assistance he provides.
Reply from OnSIP2025-06-18
That's wonderful, Crystal! I'm happy to hear about your interaction with our rep. Thanks for the review! -Joe
Very helpful!
Reply from OnSIP2025-06-18
Awesome, I'm pleased to hear it! Thanks for the review. -Joe
Ecellent Customer Service
Great Service!
Reply from OnSIP2025-06-18
Amanda, it's our pleasure. Thank you for your support! -Joe
OnSip is Outstanding
The platform itself has performed well year after year, and the support is just outstanding; quick replies for simple items and real solutions for more difficult situations.
Reply from OnSIP2025-06-18
Cheers! Thank you so much for your long-term support of OnSIP, and for taking the time to write a review here! -Joe
Needs Work
The PC app has problems connecting between caller and callee. I get so many calls every day where the phone rings, I pick it up and all I hear is dead air. The caller sometimes calls back 3 or 4 times before we can both hear each other. The cell phone app for both Apple and Droids is lacking in consistency. Sometimes it works, sometimes it does not. There are literally times where you cannot use the transfer arrows to transfer a call. Your customer service is Good!
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