Everything keeps breaking
Finalize button breaks, generating links break, cyclical loadings. Pandadoc used to be great, now it's just a bugged out platform.
About PandaDoc
Data updated- Website
- pandadoc.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 0% (0/69)
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About this business
PandaDoc is an all-in-one tool to create, edit, send, track, and eSign documents quickly and easily. Discover a better way to generate professional-looking and error-free proposals, quotes, and contracts with PandaDoc. Win more deals with unlimited eSignatures, reusable templates, in-app editing, CRM integration, and 24/7 live-human support. The average PandaDoc user creates and sends a document in under 4 minutes and sees a 20% increase in closed rates. Join 50,000+ businesses that automate document workflows, speed up the pipeline, and win more deals with PandaDoc!
Written by the business, not verified by us.Is PandaDoc legit?
PandaDoc (pandadoc.com) has a 2.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. People heavily criticized the customer support team, explaining that getting a helpful response took days or even weeks of waiting. Consumers additionally experienced frustrating subscription renewals, unexpected platform fees, and sudden account limitations that heavily disrupted their daily business operations. Some reviewers were happy with the platform, pointing out that the interface is simple to navigate and helps streamline everyday tasks. Customers also noted that the professional templates save valuable time when preparing and tracking important documents for clients. Users also mentioned that training new team members on the system is completely straightforward and makes managing client agreements much smoother.
Auto-generated from all reviews of this business. For reference only.What people say
When I first used Panda Docs years ago…
When I first used Panda Docs years ago - it was simple and reliable. NOW IT IS HORRIBLE! The pricing keeps going up and the customer service is nonexistent. If anyone needs immediate help with a problem forget it. There are NO human beings to talk to and it can take days to even get an electronic reply. Lastly they have now they keep changing their process to send a document and it has become ridiculously complicated that figuring it out is a whole deal! I wanted simple and clean and consistent but that is not what you get. However they put little dodads like confetti exploding when you send a document????????? Why???? I missed the deadline to stop Panda Docs and it was reinstated and charged me for another year. They do not allow you to cancel or get a partial refund!! So I am stuck with this mess for another year. What a mess!
PandaDoc API-lock behind Enterprise…
PandaDoc API-lock behind Enterprise plan, why would you even do that
Do not use PandaDoc
Do not use PandaDoc; block it instead. Our organization has received PandaDoc‑branded emails (for example, “PaymentAgreement via PandaDoc”) from external senders that we did not expect, which we assessed as part of a cybercrime attempt. In addition, threat intelligence shows cybercriminals increasingly spoof or abuse trusted e‑signature platforms such as PandaDoc to deliver phishing, credential-harvesting, and fraud campaigns
Horrible company We did not approve…
Horrible company We did not approve these people for any order or agreement and they continue to bill us in a fraudulent manner. Asked them to cancel and they said the company cannot cancel even though we did not sign up or use any of their services. It’s a scam!
Predatory pricing, terrible support, refuse GDPR data request
PandaDoc has been one of the biggest nightmares I've ever worked with. The UI is clean and the product works, but the support is the worst I've ever had. If you ever have a problem you're screwed. Ended my subscription, and they locked me out of downloading my own templates. I sent a GDPR data request which was promptly and automatically refused, so I will now have to either pay them for another month or rebuild my templates from scratch.
Horrible support, overpriced services
I have used this service since 2018, paying an annual subscription fee, which renewed last month. Only I found today (with no notice) that I had been moved to a lower plan, my previous one no longer existing, and would need to upgrade to get basic features I have used for years. The new plan rate would be more than double my existing rate. When I cancelled my plan and contacted customer support, they indicated they refused to refund the year's subscription fee, despite it just renewing this last month. I am incredibly disappointed at the unprofessional behavior of this company. I don't know if they have new owners, or what their issue is, but I highly recommend not using PandaDoc.
Poor communication of pricing changes.
Recent changes to PandaDoc mean that it feels like we're paying twice for a feature. The whole point of PandaDoc is to have a way to reliably collect signatures. Now, when we use the Forms feature for that purpose, we have to purchase tokens. We've been using PandaDoc for several years now, and this is the first time we've had to pay additional monthly costs for this feature that we've been using regularly. It wasn't communicated until after the fact, and even though we have an annual commitment that we're in the middle of, our costs are now different.
Excellent app and very easy to use
Excellent app and very easy to use, I highly recommend this platform!!
would never use them their customer…
would never use them their customer service is the worst
Pandadocs used to be good
Pandadocs used to be good Then they decided to roll out a new UI which makes sending simple forms much harder and slower, with more manual input. The new UI loads painfully slow, you'd think we'd swapped back to dialup internet.
Panda Doc has deceptive business…
Panda Doc has deceptive business practices. They auto renew your account and if you tell them the same day they charge you that you do not want to renew, they tell you that you have to pay a full year and then cancel because you did not give them sufficient notice. They give no notice of the renewal date. I cancelled last year and they still renewed me anyway and now want another full year of payment. I've never seen a vendor be so unethical.
No Customer Service At All
When I first signed up with PandaDoc, I spoke with a human and they were helpful. Now, if I run into trouble with the site, I don't get a response for at least 24 hours. I had to cancel a notarization because I needed help that I could NOT get. Terrible service that's too cheap to hire enough staff to help their customers and then nickel and dimes the customers to death. No thank you. I'm done with PandaDoc.
Solid core features completely undermined by aggressive downgrades to legacy plans
We maintained an annual Starter Plan subscription for nearly three years. The platform reliably handled our low-volume needs—generating client orders, managing e-signatures, and issuing authorization letters (under 10 documents monthly). We derived the core value from maintaining over a dozen customized templates to expedite our workflow. Recently, PandaDoc introduced platform updates featuring tools we do not require, while simultaneously restricting the Starter Plan template quota to exactly five. This policy change directly penalizes legacy users and disrupts our operations: Imposed Limitations: Because our existing library exceeds the new 5-template cap, the system now prohibits us from creating new templates. Intrusive Upselling: Executing documents from our existing templates now triggers relentless, mandatory prompts urging us to upgrade to a premium tier. We consider this business practice unacceptable for two specific reasons: PandaDoc refused to grandfather loyal, existing customers into their original plan terms. The return on investment fails to scale. The efficiency we gain from the software does not justify the significantly higher cost of the upgraded plans. By retroactively enforcing this strict template limit, PandaDoc effectively reduced the utility of our paid plan to zero in order to force an expensive upgrade. We remained a satisfied, paying customer until this change. Consequently, we award a 2-star rating. We removed our billing details and will let the current subscription expire without renewal.
Not even working .
Not even working . Register with gmail, and this is what you get "Sorry, we’re having a little trouble Please reload the page. You can pick up where you left off.
Bad customer support, does not justify a good product in any way
The platform itself is easy to use, however the customer support is bad beyond comprehension. I mistakenly got charged for my another annual subscription and i did not use it even for a single moment after my renewal. I contacted them immediately that i got charged and i was not planning to renew at the moment even though i was going to renew later on. They refused to give me a refund and when i expressed my disappointment in their decision, they literally did not give an answer and marked the ticket as resolved. so many people are complaining about the same thing. Rule should be, no matter how good the product is, a company with bad customer support should not be subscribed to.
The best
In my opinion the best document sender in the game.
I have not used the service in almost…
I have not used the service in almost an entire year and they charged me for another year again. I tried working with customer service and they are refusing to process the refund. They charged my account on 2/24 and I notified them on 3/2 6 days later. Please beware of this predatory company
BAD CUSTOMER SUPPORT
I purchased pandadoc plan after a few days of using I realized my clients weren't getting PandaDoc emails, after contacting there support, they advised me that I would have to tell all my clients who weren't getting my email how to change their settings on their computer. with over 600 clients. no way I was going advised my clients to do so. **** DO NOT USE PANDADOC ***
You get what you expect
You get what you expect. Meaning you can e-sign documents. I don't know if it's that much better or worse than alternatives. In the end, it's pretty straightforward.
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