Really love my Peak Design Backpack!
I really love my Peak Design Everyday Backpack 30L. Best bag I've ever owned. Also, the customer service is super friendly and helpful when it comes to any warranty questions.
About Peak Design
Data updated- Website
- peakdesign.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/19)
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About this business
Everyday bags, travel bags, camera accessories: as leaders in carry, we design stuff that helps you transport and manage your stuff. We're 100% crowdfunded, and we're on a mission to do right by our people and our planet.
Is Peak Design legit?
Peak Design (peakdesign.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and durability of the products, noting that items like camera bags and travel gear last for years. Reviewers continually highlight the outstanding customer care, explaining that support teams are extremely quick to resolve problems and faithfully honor lifetime guarantees. However, some people mentioned that customer service can sometimes be extremely slow to respond or completely unresponsive when handling inquiries. A few consumers also expressed significant frustration when certain product issues or warranty claims were ultimately denied due to normal wear and tear.
Auto-generated from all reviews of this business. For reference only.What people say
When the best quality material
When the best quality material, design and usefulness meet the best after sales support only the maximum feedback can born…
I received a backpack with major defects
I received a backpack with major defects. PD sent me a return label and i returned the backpack and was received by them last Thursday. Since then they are hiding and not answering my emails. It seems they do not want to refund me the value. Very bad experience.
Packable totes and more
I've been using Peak Design's Packable Tote for years, and it has become my go-to reusable shopping bag. It's one of those products that quietly proves its value every single time I use it. The handles are incredibly comfortable to hold, even when the bag is heavily loaded, and the tote fits far more than you'd expect from something that packs down so small. Since I don't have a car, I carry my groceries home, and this tote has made shopping so much easier. It's durable, lightweight, and always lives in my bag, ready whenever I need it. Beyond the products themselves, I've become a big fan of Peak Design as a company. They clearly put a lot of thought into making products that last, rather than encouraging people to constantly replace them. I really appreciate their commitment to sustainability, repairing gear, reducing waste, and trying to make a positive impact on the environment. It's refreshing to see a company back up its values with real action. In a world full of disposable products, Peak Design stands out for making high-quality gear that's built to be used for years. That's the kind of company I genuinely want to support, and I hope more people discover them. If you're considering buying from Peak Design, I can wholeheartedly recommend them—not just because their products are excellent, but because they're a company that's trying to do things the right way.
Awesome designes products
Awesome products that have been designed better than other products. Tiny details you won't notice, but make you use it again. For example, a bottom plate fixed with a hexagonal key, that actually sticks to the camera.
Utter garbage design
Utter garbage design Avoid Impossible to get through my camera lugs
I'm very impressed with the warranty…
I'm very impressed with the warranty policy from Peak Design. I have a 8 year old sling bag with a broken zipper. Peak Design gave me a brand new bag. Peak Design doesn't only promise life time warranty, they actually give life-time warranty!! Contact with Marion from customer service was very pleasant.
The best customer service ever!
Cancellation ignored, forced to pay return shipping and wait for refund
I requested a cancellation immediately after placing my order, as I wanted to proceed with a different product. Despite my prompt cancellation request, Peak Design processed and dispatched the order anyway. The item was delivered to me against my wishes. To make matters worse, I am now expected to cover the return shipping costs and associated fees, costs I should not have to bear given that I cancelled before the order was even processed. On top of this, the refund timeline is unreasonably long, causing further inconvenience. Customer service acknowledged my cancellation request but failed to act on it in time, leaving me out of pocket. I would not recommend Peak Design to anyone who values responsive and accountable customer service.
In short - great company!
No fuss lifetime warranty of wonderful products at this day and age? I wonder how many other companies will match the services. I've became loyal fans now. Thank you peakdesign!
Would not honor lifetime warranty
I've been using Peak Design for a very long time. I own 2 bags, 2 phone cases, their bike mount, tripod, and more. Overall the quality of their products is incredible. However, I've noticed in recent years that they're starting to neglect honoring their lifetime warranty. My most recent disappointing experience came this week, when the stitching on my tripod handle came loose, causing my tripod to fall onto the road and get run over by a car. Their customer service team insists that this is "accidental damage" and therefore not covered by warranty. Very disappointing.
Besides the great products, the c/s is wonderful
Besides having a fantastic packing cubes and travel backpacks, the customer service is outstanding... the online chat was very helpful. Keep up the good work 👏🏾
PeakDesign - The one and only
Since I bought the first product from Peak Design, I have been enthusiastic about this brand. For me, there are no more qualitative and beautiful products that have been developed with so much dedication. I am always enthusiastic about what was thought and how well the products complement each other. Whenever possible, I rave about the products to friends and family! When I had to use the customer service, I was extremely enthusiastic because it is so focussed on my satisfaction and I was so well helped. The service is like the products themselves, brilliant.
Motorcycle mounts
Purchased several motorcycle mounting options for an iPhone. All items very professionally packaged and quality item materials. Installation went perfectly. And customer service was very helpful when I had an issue that ended up being my fault.😊👍
Something isn’t right with this company
An overpriced product, but it comes with a lifetime warranty. That sounds like something I’m willing to pay for. The fact is, I’ve been waiting for a replacement for five months. After one package went missing and another contained the wrong product, the third package arrived in the wrong color. You might think it’s a minor mistake, but the product is in that “fashion” category where you pay for the whole look, and the color is essential—and, well, that’s what I paid for. Not to mention that I’ve emailed three different people, and I explained the color issue to the last one—a manager—before the package was shipped. They told me my color is currently in short supply, but that they’d find it and make an effort given my long wait. That didn’t happen; the wrong product arrived. I feel like I’m being taken for a ride, and I sense that something isn’t right with this company.
The absolute worst customer service…
The absolute worst customer service ever! Wanted to modify an order, which is do-able within the first hour as mentioned on their website. I sent a request to modify the order minutes after I place the order. Never heard from anyone until a day and a half later. Was told order was in the shipping stage and probably not able to change it, and I'd be notified with an update. That was 4 days ago and still haven't heard back after several more emails to attempt to get information. And the USPS tracking indicates the order in Pre-shipment. SO frustrating and unprofessional on their part.
Absolutely amazing
Absolutely amazing, high quality and great after sales service provided. I own multiple products form them, form phone cases to travel bags to camera accessories. If any issues, they definitely provide outstanding support or service. Amazing products as gifts to families and friends, and products are well designed for hiking in national parks and professional wildlife photography. Sharing my experience here is to remind people that price paid for quality comes sometimes with good service and this company doesn’t disappoint. They are very easy reachable by e-mail. Sincerely, Adam
Great products and customer service
Great products! I love my new case and wallet! Super great customer service!! A+++ company!!
I stick with this company because their…
I stick with this company because their products are so well designed, but it doesn't hurt that service is first-rate.
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