Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Written by the business, not verified by us.
Is Petkey legit?
Petkey (petkey.org) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 75% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-31.
PetKey Single handedly brought our beloved pet, Bella safely home. Our Golden Retriever ran off after being frightened by Fireworks although many volunteers helped in an immediate search this method and effort was unsuccessful finding our family pet. The next morning happened to be on a Friday and I found Petkey registered Bella's chip id on their platform and within 4 hours PetKey called us with the name and number of the person that had found our Bella. Luckily, she was returned in less than 24 hours and she was safe and sound.
spam you with email with no unsubscribe button. went to site and unsubscribed 10x and still getting email.
Reply from Petkey2024-06-10
It appears you may have us confused with another pet company. We don't send out very meany emails and the ones that we do get are relevant to your account and do always have an unsubscribe link. Your previous reviews include screen shots of another company so it might be possible you are just confusing our emails with another company. Please verify the emails you are having issues with are from Petkey and if you do need any support reach out to us at [email protected] and we will help you right away.
Petkey is phenomenal. The breeder apparently supplied us with a number, one digit off. When verifying the registration before traveling, we found that the breeders entered number was a digit off, thus had been rejected. One call to Petkey, a quick trip to the Vet for a scan to verify, and Petkey not only corrected the problem for us, but will be contacting the owner of the one digit difference, to ensure their registration is correct, again with the ease of an electronic scan. Great Communication and a very caring company.
I messed up and Registered my chip with this company not knowing I needed to register the chip with another one. I emailed them to let them know I needed to cancel to register with the proper company. They literally handled everything amazing!! What great customer service! Thank you so much!
No mention of mandatory $20 or $45 payment required BEFORE filling out all your personal information. No way to simply register your pet without paying for their service.
Reply from Petkey2023-11-08
There is only a fee to register if your vet's office did not include that when they charged you for the microchip implantation. We apologize if your vet's office did not inform you of this.
The website is designed to make you think you are registering your pet's microchip but then diverts you into buying unrelated products. I thought I was paying to register the chip (which you shouldn't have to do if you have already purchased it) and receiving a tag in addition to the registration. In fact, I was only purchasing the tag. I emailed to cancel the purchase within 5 minutes, but my card was charged immediately and when I called the next day they told me it had already been processed. When I told them I would file a complaint with the FTC they refunded the money. I have received texts and emails asking me to come back to the website and register the chip.
Edit with reply: I think you know exactly what you are doing: misleading people to purchase things. I am sorry that this business model works. I appreciate the refund and wish your employees well.
Reply from Petkey2023-10-25
It is definitely not our intent to confuse or defraud anyone. We only offer ID related products that further enhance the chances a pet is reunited with their family as quickly as possible. We also always offer a 100% satisfaction refund policy if you change your mind. It is unfortunately a very common misunderstanding that microchips are always registered just because they were implanted and often the fee paid only covers the cost of the vet implanting the microchip. If you did pay your vet for a registration as well then you would not be charged any additional fees to register. We do try to help clarify this confusion in the industry as best we can.
Registering with Petkey was a charm after having experienced a nightmare on the net and on the phone with the leading competitor. I rest comfortably in knowing that I will be able to locate my precious Bella if she is ever lost or is taken. If I should ever have any more pets I will confidently register them with Petkey as well.
I recently accepted ownership of my sweet pup from someone who needed to rehome him due to space issues (the home, not the pup). The official transition of Prince’s records did not go smoothly and I came to learn, from PetKey to whom I was referred when I investigated, that the original chip # was never registered with any other tracking company. The PetKey agent was very calming and reassuring in the registration process and now I trust that if Prince gets lost, it will be possible to get him home to me, quickly. The chip manufacturer confirmed to me that PetKey was a good provider to use.
Service charges hidden behind sign up, then won't let you deactivate account online (have to call)
1) They do not tell you their service costs money until you have an account (registering a microchip is free in many places)
2) They have no way to deactivate or delete your account once you've signed up
3) Their "chat help" option just sends your question to an email, is not connected to actual help
4) I tried deleting my info from my account (put non-personal info instead) and it wouldn't let me / save it
5) I've already gotten 3 sales emails from them in the first 30 minutes of having an account
6) They are most definitely not a .org / organization, they are a for-profit business
7) When I finally ended up calling in, she did deactivate my account - but unfortunate unprofessional form to have a web service and no way to end it without having to call during their business hours.
SO UNPROFESSIONAL ON EVERY LEVEL.
[UPDATE: Response to PetKey reply: I spent 20 minutes trying to find a delete account or any other way to remove my profile with no luck.
There is no info about charges for your services shown until you have signed up for an account.
I appreciate that you have been helping pet owners, but do not change my stated issues with your site.]
Reply from Petkey2023-08-15
We are sorry to hear you had a frustrating experience. We pride ourselves on our customer support. We do provide a way to delete your account online without having to call in as we understand that people do create accounts in error or change their mind. We do have a fully staffed office to help people in the event their pet does go missing. Other "free" services are not able to provide this support and only offer automated methods of responding to someone who has found your pet. We have been helping pet owners recover pets for over twenty years and it has been our experience that a combination of the best technology and and live support is the fastest way to reunite pets when they go missing.
I was also redirected to this site but it seemed legitimate. I paid for a lifetime chip registry and also ordered other items like a pet ID card a window cling for the fire department etc etc. After a month of not receiving the items I emailed them and received an email back literally being ordered not to contact them again until July 17th. I'm not kidding it was the rudest email I ever got. Waited another few weeks and emailed them July 14th said I still don't have my items I have an email saying the woman was going to go check in the warehouse and see where my order was. It is now July 18th I still have not heard back and am forced to go to the Better Business Bureau this morning. My advice run run and find yourself another service
Reply from Petkey2023-07-18
Thank you for providing this feedback. We take customer service very seriously. I was able to track down the email correspondence you received and we apologize as it appears the representative failed to proof read the email and there was a typo where she meant to type please do let us know it instead said please do not let us know. We apologize for that mistake and we will be in touch with you to rectify the situation.
When I called to report Mochi, the agent answered quickly and was very friendly. She answered all of my questions and was very kind and compassionate. She gave me hope that Mochi would be found safe!
I recently got my dog chipped and was told from my vet be sure to use correct web address to register him so I was very careful going to that correct site, selected register and filled out everything and was surprised I had to pay $45 for a lifetime of protection in case my pet is lost. when I decided to check my chip # to see if I had registered him correctly and add his picture I noticed it was Petkey not Petlink (who is free to register but I didn't know at the time) had linked into the site when I went to register and pulled up their registration form. I was so mad! Thankfully I used a credit card and I went to stop payment when it suggested I call them first so I did. Of course they said they never did any kind of scam but I know better and told them they better reverse the charges or I WILL!!! It is reversed!!! WATCH OUT FOR SCAMS FROM PETKEY!!!!!
Reply from Petkey2023-06-15
Please understand that you went to our website in error. There are multiple microchip registries to choose from. It sounds like your vet already paid for a registration for you with Petlink so it was not free you just pre paid for it through your vet. That is completely fine but we have no way of knowing when you visit our website that you did not intend on going to our website. We did not link into Petlink's website or redirect you. You just mistakenly clicked on the wrong link. We understand mistakes happen and we refunded your registration fee with us the moment you notified us. The fact that a live person answered your phone call immediately and rectified your mistake should be proof enough that we are in fact not a scam and here to help families reunite with their missing pets.
You're charging me for something that I have from you that was told was free
I adopted two cats through the Humane Society which were chipped with you. The card I have says your pet Social Security card, no charges no charges for updates. Now you want to charge me $20 a year per animal. I feel ripped off
Reply from Petkey2023-05-17
Hello, It sounds like you might have the wrong company. We don’t offer a pet social security card. Please check the paperwork you were provided to confirm you have visited the correct website.
The name tag was in fact very cheaply made for ($15) and I too feel fleeced because when I typed in the company the humane society gave me Pet Key popped up. I like others didn't realize it was not associated with the original company and they got my money. I have never heard of yearly renewal fees in all my years of microchipping pets. Seems like a scam to me. Hoping my pet is truly protected.
Reply from Petkey2023-04-26
We would be happy to replace your tag. We would like to clarify that the yearly renewal only applies to the additional lost pet recovery services and is optional. Your pet's microchip is fully registered for a lifetime and searchable in the universal lookup tool. If you ever have any questions please let us know. Your contact information is not provided in this review so please reach out to us at [email protected] so we can send you a new ID tag.
Don’t waste your money on their harnesses. They are cheaply made and don’t fit right. They do not stand behind their products.
So their reply mentioned a refund site. Searched for it and can’t find it. Was told on their chat that they don’t give refunds.
First you said “refunds@petkey” with an s which came back as undeliverable. Now you say “refund@petkey” without the s. Waiting to see if that goes through. Why don’t you just contact me? Order # PK-439083
Reply from Petkey2023-03-29
Thank you for providing that number so we could look up your order. We have issued a full refund.
Absolutely cannot say more kind words about Petkey.
Been using them for over 3 yrs now with all my litters. Had a 1 off and tried Fi-Nano which was very much a disappointment.
Absolutely love petkey and will stay loyal to them.
Signing up my second recuse kitten with Michelle was great! She helped me thru the entire process. Extremely helpful and professional!
I am very pleased I chose Petkey! And I feel that both my cats are safe with Petkey. Thank you Michelle!
Meowant
Cuddle Clones
Honest Paws
Smalls
West & Willow
FurLife™
American Service Pets
Cattasaurus