Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Written by the business, not verified by us.Point (point.com) has a 4.8 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and account managers for being exceptionally helpful, professional, and thorough throughout every single step of the loan application. Consumers note that the team communicates clearly, providing simple explanations that make the entire financial journey remarkably smooth and entirely relaxing. People also highlighted that the web dashboard is very simple and convenient to navigate. Some reviewers were not happy with the lengthy wait times and communication delays experienced during their interactions. A few people also felt that the overall procedure could occasionally feel rather long due to internal underwriting steps.
Auto-generated from all reviews of this business. For reference only.Great communication very clear explanation to terms Very helpful in collecting and sending necessary documents Everything done timely and professionally Chelsea was especially patient and helpful
Thanks, Mary! We’re so glad Chelsea and the rest of the team were there to help along the way. We’ll be sure to share your kind words with her!
Tina. She responded quickly, gave clear instructions.
Thanks, Ron! We’re so glad Tina was quick to respond and provided the guidance you needed. We’ll be sure to share your kind words with her!
Dealing with Joseph was really great. He explained everything thoroughly to the point where I was satisfied and comfortable with the offer.
Thanks, Maria! We’re so glad Joseph took the time to answer your questions and helped you feel comfortable with your offer. We’ll be sure to share your kind words with him!
This process was easy and each step was made clear and understandable. The counseling is an excellent part of the process to ensure that I knew exacrly what was involved.
Thanks, Polly! We’re so glad the counseling session helped you feel confident and informed about your Home Equity Investment.
So far, I’ve had a positive experience with Point, the home equity company. The process has been straightforward, and everyone I’ve interacted with has been professional and helpful. At this point, I can only judge based on my experience so far, since nothing has been finalized yet. Overall, I would currently rate my experience 4 out of 5 stars.
Thanks! We’re glad you’ve had a positive experience with Point so far and that our team has been there to help along the way.
Answer questions promptly and kept things moving smoothly.
Thanks! We’re glad our team was there with quick answers when you needed them.
I was looking for a way to free up some, but not all, of the equity in my home without creating yet another bill during my retirement. It was also important to me to be able to have confidence that my wife and children would either have my home or a considerable amount of equity or both after my death. Point checked each of those boxes in a fair and honest way. Professional, well educated, well trained staff combined with a clear cut business plan made this program practical and workable for me, while providing a fair return on investment for POINT.
Thanks, Bertrand! We’re so glad Point gave you a way to access some of your equity without adding another monthly payment. It’s wonderful to hear you found a solution that fits your goals for retirement and your family.
This was literally the easiest financial vehicle I've ever applied for. Point literally takes you step by step and all of the process is listed on the Dashboard. My account Manager Luis and the document handler Sean were all great!! I've never been so relieved to have something work out so easily as deciding to do something like this is not child's play. I would recommend to anyone. Thanks to all of you at Point!
Thanks, Simone! We’re so glad Luis and Sean helped make such an important financial decision feel easier to navigate. It means a lot to hear you’d recommend Point!
The process was easy once I figured ont the technology. Communications could have been a bit better but all in all it was a good experience.
The team kept me in the loop every step of the way. Made sure I understood what I was doing which meant alot to me. On top of that, worked with me to close when I needed to. Love this group.
The reason why I give 5 stars to POINT Lending company, is that the system is really easy to understand and the representative is very professional with the document requirements, especially Reagan, who is so helpful and friendly
Dashboard gave me step by step directions. Always kept informed.
The entire loan process was incredible smooth and faster than expected. The team at point answered all my questions clearly and handled everything professionally from start to finish...Thanks again
“I had an excellent experience from beginning to end. The process was smooth, communication was clear, and the staff was professional, knowledgeable, and responsive to all of my questions. Everything was handled efficiently, and I truly felt valued as a customer. I highly recommend this company to anyone looking for reliable service and a hassle-free experience. Thank you for making everything so easy!”
Great customer service but timeliness could use some improvement.
from start to finish the team was very helpful. Other than one question I had a little difficulty with, everyone was very responsive.
I had a great experience with Point and their Home Equity Investment program. They were able to help me when nobody else could—or would. Everyone I worked with was professional from beginning to end, and I never felt pressured or judged. They were quick, responsive, and always took the time to answer my questions and address my concerns. I truly appreciate the help they provided and would highly recommend Point to anyone exploring their options.
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