Point HEI
Very good professionals and straight-forward process.
About Point
Data updated- Website
- point.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 226 reviews
- Replies to negative
- 0% (0/1)
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About this business
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Written by the business, not verified by us.Is Point legit?
Point (point.com) has a 4.8 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and account managers for being exceptionally helpful, professional, and thorough throughout every single step of the loan application. Consumers note that the team communicates clearly, providing simple explanations that make the entire financial journey remarkably smooth and entirely relaxing. People also highlighted that the web dashboard is very simple and convenient to navigate. Some reviewers were not happy with the lengthy wait times and communication delays experienced during their interactions. A few people also felt that the overall procedure could occasionally feel rather long due to internal underwriting steps.
Auto-generated from all reviews of this business. For reference only.What people say
Easier than it looks
A clear and concise process, I followed the steps and got my funding
They were amazing
They were amazing! From start to finish! They made everything so easy, and were always there to answer any of my questions! Will highly recommend them!
It was a good experience working with…
It was a good experience working with the point team,everyone was efficient with what they do,it was no hassle,easy to work with,
Really good customer service
Really good customer service. Case.manager was exceptional.
Great product
Great product. People really try but can be difficult to get ahold of and get timely answers to questions. Need more people contact and less computer.
Care and professional assistance.
regular communication
regular communication. Thigs were well explained and every time I reached out I got an answer right away.
Everyone was very helpful and informed
Everyone was very helpful and informed. I was “kept in the loop” through the many bureaucratic hurdles we had to surmount in order to reach this long awaited outcome.
everybody was every helpful Logon was…
everybody was every helpful Logon was there to answer my questions. and when I was having trouble with getting my mortgage insurance right the lady can remember her name stepped in got info that was needed some trying moments but over all a good experience
Everything has been explained all along…
Everything has been explained all along the way 100%. Overall, it’s been a great experience.
Easy, Clear, and Professional
I like Point because they gave me a sense of stability during a time when I really needed it. They’ve been straightforward, supportive, and easy to work with. The process has been smooth, and I appreciate how they communicate clearly and treat me with respect.
Professional every step in this process…
Professional every step in this process from start to closing.
Did not know about all the payoffs and…
Did not know about all the payoffs and amount until well after appraisal... payoffs were 11k more than I was originally told!
Very knowledgeable staff
Great experience!
The entire process was smooth and professional. They keep you informed every step of the way.
The experience was long application…
The experience was long application process took too long from response from other partiers and point app was faulty at times.
Inquired from previous loan closer…
Inquired from previous loan closer about adding HEI funds to existing HEI and I was given wrong information. It delayed me 1 week! So I applied online and Jesse P got on board with such Re-Point product. Fast property appraisal.Thanks to Warren R. I’m happy with the RePoint speedy process so far. It’s aligned with my needs. It’s been smooth sailing. I had a great Navigore meeting. Lori, the counselor was so thorough and patient. Thank you all. More power to Point! CGA, Florida
We were nervous about doing such a…
We were nervous about doing such a large withdrawal plus having some problems with the title from years ago . They handled everything . Cleared the title , walked through each step and helped us do something that we thought was impossible when we inquired. Every step of the way, every representative did an amazing job !!!!! Highly recommend !!!!!
A Genuinely Good Experience
I found the process very streamlined and easy to follow and understand. I appreciated the quick assistance along the way, and in the one time where I just needed to call the verify something I got quick and easy help.
Reply from Point2026-08-03
Thanks, Thom! We're so glad the process felt streamlined and easy to follow. It's great to hear our team was there with quick support whenever you needed it.
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