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Written by the business, not verified by us.Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase. However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.Thank you for your kind words! We're happy to hear that Kaye was able to assist you with patience and expertise. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience!
The customer service at Renogy was refreshing in the current environment of ai and robo response. Camille took care of my request and made me feel like she was truly concerned about my satisfaction. I will be doing business with Renogy again thanks to your customer service. Thanks
Thank you for your kind words! We're so glad to hear that Camille provided you with attentive and genuine service. At Renogy, we strive to deliver excellent customer care and ensure every concern is handled properly. We truly appreciate your trust and look forward to assisting you again in the future!
Jillian N from renogy was excellent when i had a problem with my DC to DC charger. I had to send some electrical readings which was a little inconvenient but once done i received a replacement item within 48 hours. I even got an email a few days later to make sure i was happy with the replacement. Great service.
Jillian N from renogy was excellent when i had a problem with my DC to DC charger. I had to send some electrical readings which was a little inconvenient but once done i received a replacement item within 48 hours. I even got an email a few days later to make sure i was happy with the replacement. Great service.
Kaye was extremely knowledgeable in helping me with my questions. She was patient with me and all my questions. Very helpful
Hi, Thank you for your wonderful feedback! We're delighted to hear that Kaye was able to assist you with patience and expertise. We’ll be sure to share your kind words with her. We're always here if you need any further help or have more questions in the future! Regards, Renogy Support Team
I ordered two 100ah batteries and inadvertently put the wrong shipping address. I reached out to customer support to see if I could get the correct address to ship to as for some reason, I could not get it changed on the UPS website. Renogy support worked with UPS to correct the matter and the batteries were delivered to my address. Got the first of two batteries and the battery was very well packaged with no damage to it. Very stout package. Have not hooked up the battery as yet, but so far, I'm very pleased with experience. Customer support person Camille was very helpful and I thank her.
Thank you for sharing your experience! We're happy to hear that our team — especially Camille — was able to assist in resolving the shipping issue and ensure your batteries arrived safely. We appreciate your kind words and are glad you’re pleased with the service and packaging. We hope the batteries perform just as well once you have them set up!
Their products are great when they work. The support on the other hand is nothing more than a facade! Not unlike other Chinese brands this is a disposable product. We've had issues with a clients inverter and they wasted 3 weeks of our time stringing us along. They respond to 1 email per day. Sometimes they'll take a few days to reply. Always with generic troubleshooting! When the issue is isolated they'll simply exclaim "There's nothing we can do" Our latest issue was with an inverter that just stopped working "48v Inverter charger with MPPT". After we were told they couldnt help us we put the inverter on the bench and discovered it was simply a bad Zener diode. Since the cap was de laminated we asked them for a schematic or Component ID. They refused. This also points out that the company is not eco friendly considering they dont repair but instead encourage purchase of replacement. They do not have their users in mind!
Hi, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback. After reviewing your concern, we regret to inform you that we’re unable to provide schematics, component details, or repair assistance, as this information is not available for external release. We understand this may not be the outcome you were expecting, and we sincerely apologize for any inconvenience this may have caused.
Kaye was great! Very responsive and helpful. They helped me find the solution to my problem which was frustrating to say the least.
Thank you for your feedback! We’re delighted to hear that Kaye was able to assist you promptly and effectively. We understand how frustrating technical issues can be, and we’re glad Kaye helped you find the right solution. Your satisfaction means a lot to us!
Even if my order was passed due, the client service gave me an excellent service more than I expected. I will continue to buy from them . Thank you so much renogy !! Pierre-Charles turcotte Qc.
Thank you for sharing your experience! We’re glad to hear that our customer service team exceeded your expectations, even with the delay. Your continued trust and support mean a lot to us — we truly appreciate it!
DC charger not working as it should. For 3 months I have been sending screenshot and photos. Stalling for time is what they are doing.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and delay you’ve experienced. We understand your frustration and appreciate your patience as we work to resolve this matter. To assist you further and provide a proper resolution, we need to investigate your case in more detail. We’ve clicked the “Request Information” button to ask for your CASE number and the email address you used when you opened your case with us. Once we receive this information, we’ll be able to locate your file and move forward promptly with the investigation.
I had an issue with the product. They handled the issue above and beyond expectations. Excellent customer service done by Kaye!!
Thank you for sharing your experience! We’re thrilled to hear that Kaye went above and beyond to resolve your issue and provided excellent customer service. We’ll be sure to share your kind words with her!
Technical support was correct for verification of my issue.
Thank you for your feedback! We’re glad to hear that our technical support team correctly verified your issue. We appreciate your trust in Renogy and your kind words!
Pau knew exactly the problem I was having connecting my suitcase solar panel to shunt on my batteries and provided a correct solution.
Thank you for your feedback! We’re glad to hear that Pau quickly identified the issue with connecting your suitcase solar panel to the shunt and provided the correct solution. We’ll be sure to share your kind words with him!
Kaylo, Renogy representative was knowledgeable and quick to answer my questions.
Thank you for your feedback! We’re glad to hear that Kaylo was knowledgeable and able to answer your questions quickly. We’ll be sure to share your kind words with him!
Jacinta Sebastian on customer support was very helpful and fast to respond
Thank you for your kind feedback! We’re glad to hear that Jacinto Sebastian was helpful and quick to respond. We’ll make sure to share your appreciation with her and the rest of the team!
Franz did a great job of helping me get a part that was missing from my order.
Thank you for your feedback! We’re glad to hear that Franz was able to assist you in getting the missing part from your order. We’ll be sure to share your kind words with him!
The help I received from Franz in resolving this issue is why I will be placing another order
Thank you for sharing your positive experience! We're delighted to hear that Franz provided such great support and helped resolve your issue. We truly appreciate your trust in Renogy and look forward to serving you again on your next order!
Even though my product is out of warranty by 6 months, and I'm disappointed that my inverter is not working, the help from the agent was very good as he walked me through taking some measurement and make videos.
Thank you for your feedback! We’re sorry to hear about your inverter issue, but we’re glad our agent was able to assist you with troubleshooting and guide you through the process. Your understanding and cooperation are greatly appreciated, and we’ll be sure to share your kind words with our support team.
Kris P was incredibly helpful, knowledgeable, and patient with me (new to solar). She did an excellent job educating me as well as making great recommendations on products that would work for what I was trying to build!
Thank you so much for your wonderful feedback! We’re delighted to hear that Kris P. provided such helpful and knowledgeable support. It’s great to know she was able to guide you through your solar setup and make product recommendations that fit your needs. We’ll be sure to share your kind words with her and the rest of the team!
Oscar was really patient and competent. He took 30 minutes to walk me through two separate issues I had, and took good notes so that my follow-up call can be successful.
Thank you for sharing your positive experience! We're delighted to hear that Oscar provided patient and thorough support, taking the time to walk you through both issues and ensuring a smooth follow-up process. Your feedback means a lot to us, and we’ll be sure to share your kind words with Oscar and the team!
This is a nightmare. My Renogy 100 watt system and battery I purchased from them just stopped working. I contacted them and suddenly I'm on thee roof of my RV with a meter trying to take readings for them to go through the warranty process. I literally have 20 hours into trying to satisfy them! Now they want me to go back up on the roof, remove the panels, and ship them back to them so they can "test them". Plus, lucky me, I get to go find a box to ship them myself! And, I'll have holes in my roof while they scheme how to find a way out of the warranty. DO NOT trust these people unless you are an attorney and electrical engineer. With 22% of their ratings at 1 or below, they should be subject to a class action suit!!!
Hi, We’re very sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the kind of experience we want any of our customers to have. To help us investigate this further and ensure your concern is properly addressed, could you please provide your case number, email address, and full name associated with your ongoing issue? Once we have this information, we’ll be able to review your case in detail and determine the most appropriate resolution. Thank you for your patience and understanding — we truly want to make this right. Kind regards, Renogy Support Team
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