Solar Panels, Solar Panel Kits, Charge Controllers, Inverters, Batteries, Portable Power Backups and Accessories. Power is our DNA. Go Anywhere With Power. DIY Solar.
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Is Renogy legit?
Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase.
However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.
Well let me just say my experience did not start out so great, after my 2nd or 3rd call a lady by the name of Jillian N started assisting me and stayed with me until the issue was resolved. I started out rather disappointed with support and Jillian N turned that experience around to a very positive one. My issue was finally resolved by me returning my Core One and Renogy sending me a new one.
Reply from Renogy2025-11-11
Thank you for sharing your experience and for your 5-star review! We’re sorry your initial support interactions weren’t ideal, but we’re thrilled to hear that Jillian N was able to turn things around and guide you through the resolution. We’re glad your issue with the Core One was successfully resolved and appreciate your patience and trust in Renogy!
My 300W suitcase solar panel arrived damaged. I immediately contacted Renogy via the Chat line. Isa was very helpful getting all relevant info and pictures of the damage. Isa created case file, now I will await a replacement and further instructions.
I normally detest using a Chat line but Isa made this pleasant experiance.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re sorry your 300W suitcase solar panel arrived damaged, but we’re glad Isa was able to make the chat experience pleasant and guide you through the process. We appreciate your patience and are happy to have you as part of the Renogy community — your replacement panel is on its way!
I had a confusing situation with a new Rover 30 I purchased through Amazon. The issue was really on Amazon’s end — the listing indicated the controller came with a BT-2 dongle, but the factory box only included a BT-1. I noticed the Rover had the RS-485 port and suspected the BT-1 wasn’t compatible with the G2 version (which Amazon hadn’t clearly identified).
When I called support, Jen quickly understood my rambling explanation and went straight to solving the problem. She obtained approval to send me a BT-2 at no cost, which was shipped directly to me. One call—problem solved. I love these guys!
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Jen was able to quickly understand the situation and get you the correct BT-2 dongle without any hassle. It’s wonderful to hear that your issue was resolved in just one call — we truly appreciate your kind words and are thrilled to have you as part of the Renogy family!
Understood the situation and took effective action to remedy it. Notably, Jillian N. kept me up date throughout the process of return of unneeded components and subsequent refund.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Jillian N. was able to understand the situation, take effective action, and keep you updated throughout the return and refund process. We appreciate your feedback and are happy to have provided a positive experience for you!
TONI, HELP ME WITH MY PURCHASE OF A 300W SOLAR PANEL SUITE CASE, AND WAS VERY HELPFUL.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Toni was able to assist you with your 300W solar panel suitcase purchase. It’s great to hear you had a helpful experience — we appreciate your trust in Renogy and look forward to supporting your solar projects!
Exceptional customer service from Jillian regarding my 2000w inverter. It was overheating with very low demand and low ambient temperature. It was found to be faulty and was replaced. Thanks Renogy!
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Jillian was able to assist you with your 2000W inverter and ensure it was replaced promptly. We appreciate your feedback and are happy to have provided a positive experience — thank you for choosing Renogy!
Ms. Frances was professional, patient and easily understood. The inverter registration process was handled with no problem.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Ms. Frances provided professional, patient, and clear support with your inverter registration. We appreciate your feedback and are happy to have made the process smooth for you!
Great info when asking about products- quick & concise
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad our team could provide quick and concise information about our products. We appreciate your feedback and are happy to have you as part of the Renogy community!
Had some issues with my Renogy system, contacted the support staff and Jillian N. assessed the problem and produced a solution promptly. Kept me in the loop of what was happening with my case.
Will buy from Renogy again. Great product/warranty and a helpful support staff.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Jillian N. was able to promptly assess your system issue, provide a solution, and keep you informed throughout the process. We truly appreciate your trust in Renogy and look forward to supporting your future projects!
Every one I have dealt with has been knowledge and helpful and I appreciate all the follow up.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re thrilled to hear that our team has been knowledgeable, helpful, and attentive with follow-ups. We truly appreciate your kind words and are glad to have you as part of the Renogy community!
I recently made a purchase but had to make a quick change because of an error I had made. I contacted Renogy and Jen helped me sort everything out. It was quick, and she did an excellent job.
Looking forward to using my new batteries!
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Jen was able to quickly help you sort out the order change and provide excellent support. We hope you enjoy using your new batteries and look forward to being part of your solar journey!
The customer service rep Franz gathered my info, confirmed my identity, requested how he could help my problem, identified my problem, established a case number and requested additional information relative to the problem and later, by calling me back, advised that my case would be covered and we finished the process. He was cordial, professional and knowledgeable. Thank you!
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re thrilled to hear that Franz provided such thorough, professional, and knowledgeable support throughout your case. We appreciate your detailed feedback and are glad we could assist you — thank you for choosing Renogy!
I had questions regarding what I needed to create a system for my Truck Camper, converting it from 2 x 6 volt flooded batteries to 2 12v 300Ah lithium. Kaye directed me to the Renogy options available regarding the different DC to DC options. Made the decision easier.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Kaye was able to guide you through the DC to DC options and make your decision easier for upgrading your truck camper system. We appreciate your feedback and are excited to be part of your solar journey!
Save yourself the hassle and money. Buy a Victron product instead.
Where to begin? I purchased a 30A DCDC charge controller with the BlueTooth module and One CORE. I got this the beginning week of August. I installed it in my vehicle with a 100Ah LiFePo4 battery and an 80w solar panel. I could not get it to charge the battery either from solar or from the alternator. I checked everything and it should be good. I could charge the battery just fine from another charger. The Renogy charger reported everything was fine - input voltage looked good. Battery voltage looked good. Submitted a support request with Renogy. Days later they asked me to document everything in a support ticket. Over a dozen photos of wiring, multimeter readings, app screen shots, the works. They said they would get back to me. I hear nothing and call them a week later and they tell me "thanks for the info, we'll get started looking at it". By this time I was leaving on a trip and needed a charger so I purchased a Victron unit (which worked perfectly). During my trip they ask for me to send the unit back for testing. After they say received the unit they said that it will be 10 days of testing. Two weeks later they say that their testing department never completed the testing and that they would send me a new unit. Maybe the unit was faulty? Maybe incompatible with my battery? Who knows. I do know I will never buy a Renogy product ever again.
Renogy asked for my email but I have no way of responding short of editing this review. So Renogy support, the case number is CASE2025091700220.
Reply from Renogy2025-11-05
Hi,
We’re very sorry to hear about the challenges you’ve experienced and truly understand how frustrating this situation has been. We appreciate you sharing the detailed feedback regarding your charger and the support process.
To help us investigate this matter further and locate your case in our system, we kindly request that you provide the email address used when communicating with our support team. Once we receive that information, we’ll be able to review your case history and ensure the issue is addressed appropriately.
Regards,
Renogy Support Team
Thank you for your 5-star review! We’re glad Rhea was able to provide quick and insightful support. We appreciate your feedback and are happy to have you as part of the Renogy community!
Renogy makes a great product and Camille is a wonderful representative. The was a great help determining the right inverter.
Reply from Renogy2025-11-03
Thank you for your feedback! We’re happy to hear that Camille was able to assist you in selecting the right inverter and that you’re pleased with Renogy products. We truly appreciate your support!
The chat assistant Kaye was extremely helpful and answered all of my questions. Kaye even walked me through all the components I had picked out (in my shopping cart) and advised me on what parts I would and would not need. This was a godsend, as I had been working on figuring all this out for months now. Kaye got be squared away in about 20min through the chat feature.
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re thrilled to hear that Kaye was able to guide you through your components and provide clear advice, saving you time and effort. It’s wonderful to know our chat support made your setup process much easier — we truly appreciate your kind words and are happy to have you in the Renogy community
Had trouble registering my new product warranty. Rhea took care of it promptly and courteously. 👍😁
Reply from Renogy2025-11-11
Thank you for your 5-star review! We’re glad Rhea was able to promptly and courteously help you register your product warranty. We appreciate your feedback and are happy to have you as part of the Renogy community!
Mark my Tech Support Agent was very helpful, patient and took his time to advise me correctly on setting up the ANL fuses on my system and answered all my questions…that were many I am not tech savvy and he was great!
Reply from Renogy2025-11-03
Thank you for sharing your experience! We’re thrilled to hear that Mark provided such helpful and patient support while guiding you through your ANL fuse setup. We understand that technical details can be challenging, and it’s great to know he took the time to ensure all your questions were answered. We’ll be sure to share your kind words with him!
When I did not receive all of the hardware in my solar bracket package. I contacted Renogy and since they could not provide just that part, they placed an order for the whole package for me at no cost. Since it wasn’t a typical order, Jen was able to ensure that the order went through and get to me quickly so I could install more Renogy solar panels. With people like Jen at Renogy, I definitely look forward to doing business with them in the future!
Reply from Renogy2025-11-03
Thank you for sharing your experience! We’re delighted to hear that Jen was able to assist you promptly and ensure your replacement order was processed smoothly. It’s great to know her support helped you continue your solar installation without delay. We truly appreciate your continued trust in Renogy and look forward to serving you again in the future!
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