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Written by the business, not verified by us.Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase. However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.Toni was awesome with answering my questions and helping us make the right decisions at the best price. Quick to respond to my emails withheld details we needed
Thank you for your review! We’re glad to hear Toni was awesome in answering your questions and helping you make the right decisions at the best price. We appreciate your feedback and are happy she was quick to provide the details you needed. Thank you for choosing Renogy!
What a mistake! Their 3000W continuous (~6000W peak?) inverter can't even run a 1,500W router. After multiple (3) videos demanded by renogy, they now claim that I am drawing too much for the inverter! Again, I'm trying to run a 1,500W device on a 3,000W inverter. They've offered me a discount coupon to purchase another inverter (3000W is their max size) which makes NO sense. Shocking. I feel stupid for having trusted Renogy. Never again. UPDATE: They LIE in their reply below. They claim they have reached out to me to solve the matter. NO THEY HAVEN'T. They emailed me to say 'yes we have determined the inverter is faulty but you're out of warranty, bad luck, buy another'. What liars. By the way, it wasn't out of warranty when I lodged the claim. Another lie they've told.
Hi, Thank you for your feedback. We understand your frustration and sincerely apologize for the inconvenience you’ve experienced. We’d like to further investigate this issue and determine a reasonable resolution. We have requested additional information to help us track your case. Best regards, Renogy Support Team
We've been using Renogy inverters as a professional company since 2 years and without many problems. The quality, pricing and shipping is really good. Service and documentation isn't everything but the products pretty much speak for themselves.
Thank you for your review! We’re thrilled to hear that our inverters have served your company well over the past two years. We appreciate your positive feedback on the quality, pricing, and shipping, and we’re glad the products continue to meet your expectations. Thank you for choosing Renogy — we value your trust and partnership!
Customer service is great! The constant updates and follow up. This is the one thing right now that I did not feel like I had to constantly follow up on. Thank you for this great experience.
Thank you for your review! We’re so glad to hear that our customer service team kept you well-updated and made the process smooth — without the need for constant follow-up on your end. We appreciate your kind words and are happy to have provided a great experience!
Rhea was very helpful and quick to respond.
Thank you for your review! We’re glad Rhea was able to provide helpful and quick support. We appreciate your feedback and are happy to have you as part of the Renogy community!
Needed help obtaining wiring diagram for 5 solar panel install and tech support built a wiring diagram specifically for my setup and gave me the part numbers and quantities I needed for wire and connector. Tech was super patient, polite and helpful. Great experience!
Thank you for your 5-star review! We're so happy to hear that our tech support team was able to create a custom wiring diagram for your solar setup and provide the exact parts you needed. We pride ourselves on offering patient and personalized support, and it’s wonderful to know you had a great experience. We appreciate you choosing Renogy and wish you smooth sailing with your installation!
Recently built a treehouse and decided to power it with the 200 watt PV solar panels I’d bought for our COVID RV and never employed. I got a 200 amp hour 12v AMG sealed lead acid battery from Renogy. All was going well until we started getting less sun. So I got a float charger. For a variety of reasons eventually the battery wasn’t keeping charged and so I used my old Stanley battery charger to top it off. First time it worked but then eventually same thing happened and I hooked up the charger again only this time it didn’t. Started a claim with Renogy assuming the battery wasn’t keeping charged faulty and not taking a charge. Lia walked me through the claim process and connected me with their engineering staff and going to have me ship the battery back to them when I decided to try another charger. Sure enough. Bad charger. Lia and the other real human beings that assisted me in this process were professional, kind, prompt and especially human! Super impressed!
Thank you for sharing your experience and for the 5-star review! We’re so glad to hear your treehouse solar setup is coming together and that Lia and our engineering team were able to support you throughout the process. It’s great that you discovered the issue was with the charger and not the battery — and we truly appreciate your kind words about our team’s professionalism and care. We’re proud to have you as part of the Renogy family and wish you many sunny days ahead in your powered-up treehouse!
Toni was very helpful, and true to her word. Got me a good deal on a kit.
Thank you for your 5-star review! We’re glad Toni was able to help and deliver on her word, ensuring you got a great deal on your kit. We appreciate your feedback and are happy to have you as part of the Renogy community!
Trying to upgrade my system for my work Trailer Margarita was very helpful in assisting. Still working towards a solution.
Thank you for your review! We’re glad to hear Margarita was able to assist you with upgrading your work trailer system. We appreciate your patience as you continue working toward the best solution, and we’re here to support you every step of the way!
Camille was very professional and was able to quickly register my battery for warranty
Thank you for your review! We're glad to hear Camille provided professional and efficient support in getting your battery registered for warranty. We appreciate your feedback and are happy to have you as part of the Renogy community!
3 of 4 solar panels were damaged during shipping. Within a few hours the claim was being resolved and replacement panels shipped. Jen was a huge help and truly committed to my satisfaction. She is a great customer service representative. My suggestion to Renogy would be to put more fragile markings on the packaging. The items are well protected in the box but will only withstand so much abuse.
Thank you so much for your 5-star review! We're sorry to hear that some of your panels arrived damaged, but we're very glad Jen was able to assist you quickly and ensure everything was resolved to your satisfaction. We truly appreciate your feedback about the packaging — it’s helpful input that we’ll share with our logistics team to improve future shipments. Thank you for choosing Renogy, and we’re thrilled to have you as part of our solar community!
Great product, delivered as quoted. Had minor reasons to seek out some customer support and there were great (Khaytle) Went back a few days later and bought more stuff on advice from customer support. Good company to deal with
Thank you for your 5-star review! We're delighted to hear that your order arrived on time and that Khaytle and our customer support team were able to assist you so effectively. It’s great to know their advice led you to come back for more — we truly appreciate your trust in Renogy and look forward to supporting your next project!
Good to have access to accurate technical information when purchasing this quite new technology.
Thank you for your 5-star review! We're glad to hear you found our technical information helpful when exploring solar technology. Providing clear and accurate guidance is one of our top priorities — we appreciate your trust in Renogy as you navigate this exciting field!
I had an issue with a panel. Renogy sent a replacement right away. All is good now.
Thank you for your 5-star review! We’re glad to hear your issue was resolved quickly and that your replacement panel is working well. We appreciate your trust in Renogy and are happy to have you as part of our solar community!
Agent was knowledgeable and resolved my problem
Thank you for your 5-star review! We’re glad to hear our agent was knowledgeable and able to resolve your issue quickly. Your satisfaction means a lot to us — thank you for choosing Renogy!
I'm mixed with Renogy as my lithium battery failed entirely and whilst the outcome was positive (they refunded me but even this was sent to another person's bank accountinstead of mine...). It was an uphill battle of 2 months to get them aknowledging this failure. I live in Tasmania and they have no technicians to help you out here so will ask every single question and data measure they can to pull off the warranty. Following this painful experience, my dc to dc charger failed too within the warranty period and this time their customer service was brilliant (thanks Jillian), so they brought me back from 1 to 3 stars at this point.
Thank you for sharing your honest feedback. We sincerely apologize for the challenges you experienced with your battery warranty process and the refund error — that’s not the level of service we strive to provide. We’re glad to hear that Jillian was able to turn things around and deliver the support you needed with your DC to DC charger. Your feedback helps us improve our processes, especially for customers in more remote areas like Tasmania. We truly appreciate your patience and understanding.
Mark was very helpful to me. He looked into problem and came up with solution.
Thank you for your 5-star review! We're happy to hear that Mark was able to look into your issue and find a solution. We appreciate your feedback and are glad our team could help — thank you for choosing Renogy!
Charlie was very helpful in finding previous order numbers regarding e-warranty registrations. Asked if there was any other issues I required help with. He was also friendly and courteous.
Thank you for your 5-star review! We're glad to hear Charlie was able to help you locate your previous order numbers and assist with your e-warranty registrations. It’s wonderful to know he provided friendly and courteous service — we’ll be sure to share your kind words with him. We appreciate you choosing Renogy!
Rhea was very helpful with a website issue. while i havent used any renogy products yet she was grade a even going as far as making a draft order.
Thank you for your 5-star review! We’re glad Rhea was able to assist you with your website issue and even help create a draft order. It’s wonderful to hear that her support made such a positive impression — we look forward to helping you with your first Renogy products soon!
Superb live chat service from Kaylo. Answered all my technical questions on the new Pro 12V 3000W HF Inverter Charger. Thank you !!
Thank you for your 5-star review! We’re thrilled to hear Kaylo provided superb live chat support and answered all your technical questions about the Pro 12V 3000W HF Inverter Charger. We appreciate your feedback and are glad to have you as part of the Renogy community!
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