Solar Panels, Solar Panel Kits, Charge Controllers, Inverters, Batteries, Portable Power Backups and Accessories. Power is our DNA. Go Anywhere With Power. DIY Solar.
Written by the business, not verified by us.
Is Renogy legit?
Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase.
However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.
Those guys should start to learn how to treat customers ...very bad customers services .
Reply from Renogy2025-11-24
Hi Alain,
We sincerely apologize for the experience you had with our customer service team. Providing excellent support is a priority for Renogy, and it is clear we fell short of that standard in your case.
We understand how frustrating poor customer service can be, and we regret that your interaction left you feeling this way.
We would like the opportunity to understand what happened and make things right. Please reply to this review or contact us directly at 9092877111 and reference this interaction.
We are committed to resolving your issue and ensuring you receive the high level of service our customers expect.
Best regards,
Renogy Support Team
Ive used Renogy my whole solar life. My RBM500 battery monitor started beeping me and showed me incorrect data. I contacted Renogy with the information and added more info as they requested for their engineering department. Long story short they gave me more correct parameters for my system. Bingo! Everything's fine, my 100w panels, Renogy Wanderer charge controller, and RBM500 monitor and batteries are humming along thanks to Jillian N. who was dedicated knowledgeable and swift. Hats off to Renogy!!
Reply from Renogy2025-11-28
Thank you for your review! We’re thrilled to hear that Jillian N provided dedicated, knowledgeable, and swift support to get your RBM500 battery monitor working perfectly. It’s great to know your panels, charge controller, and batteries are humming along smoothly. We truly appreciate your continued trust in Renogy and your kind words!
Had an issue with a battery that was 2 years old and had developed a fault - excellent service to send a replacement. Highly recommended
Reply from Renogy2025-11-20
Thank you for your review! We’re glad to hear that our team provided excellent service in replacing your battery and that you’re satisfied with the experience. We truly appreciate your recommendation and your trust in Renogy!
Representative Jem was great was very nice and helped to me for my warranty registration. Wonderful customer service!!!
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that Jem provided wonderful customer service and helped you with your warranty registration. We appreciate your feedback and are happy to have you as part of the Renogy community!
The communication with Renogy has been excellent. In particular the engagement, responses and updates from Myk, my case manager in Technical Support.
Despite this all arising due to a delivery issue; Renogy appear to deal succinctly with problems when they happen.
Reply from Renogy2025-11-20
Thank you for your review! We’re glad to hear that Myk provided excellent communication, updates, and support throughout your case. We strive to handle any issues efficiently, and we appreciate your feedback and trust in Renogy!
Niel, Absolutely superb customer service. knowledgeable and superb interaction to understand my specific project.
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that Niel provided superb, knowledgeable, and personalized support for your project. We appreciate your feedback and are happy to have delivered a positive experience!
I have bought many components of my off-grid solar set-up from Renogy & been consistently pleased with their prices, quality & prompt delivery. This morning I realised I had ordered the wrong inverter last night, & when I called to see if I could head off the despatch, I was more than impressed with their customer service. Leona was professional & efficient & friendly. She solved my problem in no time at all & the amended order was sent a short time later, causing me no delay at all.
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that Leona provided professional, efficient, and friendly support to quickly resolve your order issue. We’re glad your amended order was sent without delay, and we appreciate your continued trust in Renogy for your off-grid solar setup!
I recently spoke with on of your reps. Toni. She was very helpful and answered all my questions, very knowledgeable on products and followed up with and email suggesting items I need in my build out. Thanks again Toni and Renogy.
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that Toni provided knowledgeable and helpful support, answered all your questions, and even followed up with suggestions for your build. We appreciate your kind words and are happy to have you as part of the Renogy community!
CSR Jillian N did a fast, efficient, accurate job working with me to resolve a product issue. She was friendly and very responsive during a fairly long process. I would recommend Renogy on her support alone.
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that Jillian N provided fast, efficient, and friendly support throughout your product issue. It’s wonderful to know her assistance made such a positive impact, and we truly appreciate your recommendation. Thank you for choosing Renogy!
JC is the gem for renogy. excellent customer support, thank you
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that JC provided excellent customer support — we’ll be sure to share your kind words with them. We appreciate your feedback and are happy to have you as part of the Renogy community!
Ive had Jen as a representative and… and have been informed of all movement of package returned. It makes me feel part of the group and being looked after.
Ive had Jen as a representative and have been informed of all movement of package returned. It makes me feel part of the group and being looked after.
Reply from Renogy2025-11-20
Thank you for your review! We’re glad Jen kept you informed throughout the process and made you feel supported and part of the Renogy community. We appreciate your kind words and are happy to provide a positive experience!
Isa was great at helping me choose a proper charger for my application and wants
Reply from Renogy2025-11-20
Thank you for your review! We’re glad Isa was able to help you choose the proper charger for your application. We appreciate your feedback and are happy to have supported your project!
An excellent and concise customer service from Jillian N at Renogy.
Helpful and reassuring throughout the whole process of resolving a hardware fault. Thanks a lot!
Reply from Renogy2025-11-20
Thank you for your review! We’re thrilled to hear that Jillian N provided excellent, concise, and reassuring support while resolving your hardware issue. We appreciate your kind words and are happy to have delivered a positive experience!
Toni, was a great help. Had great communication with me concerning my order. Thank you.
Reply from Renogy2025-11-20
Thank you for your review! We’re happy to hear that Toni provided great communication and was able to assist you with your order. We appreciate your kind words and thank you for choosing Renogy!
I’ve been a Renogy customer for years and have ordered three separate systems for my RV in the past. All of those earlier products performed well, shipped quickly, and were easy to install. Based on those experiences, I felt confident ordering a full setup this time — panels, inverter, the new Renogy Core monitoring system, and all the wiring.
Unfortunately, this last experience has completely changed my opinion of the company.
After the very first use, the Renogy Core died, and that’s when I got to experience Renogy’s customer service. It took months of back-and-forth, videos, pictures, and troubleshooting before they finally sent me a replacement. I installed the new unit and it worked for a few months — then failed again. Keep in mind, this RV is only used a few times a year.
I contacted customer service again, sent another set of videos and pictures, and was told the unit was now one month out of warranty. Their solution was to offer me a 5% coupon toward a replacement of a product that clearly has ongoing issues.
The Core monitoring system was marketed as their upgraded model, but in hindsight, I should have waited. The reviews on this product have been rough, and now I understand why.
It’s disappointing to say it, but Renogy has lost a customer.
Do your research and stick with a more reputable brand — the reliability and support just aren’t here anymore.
Added on 11/26- Renogy responds to reviews implying that they are working on the issue to take care of the issues but they dont do anything, this should be a HUGE RED Flag for anyone considering using their products.
Reply from Renogy2025-11-19
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you’ve encountered with the Renogy Core monitoring system.
We will do further investigation and see what more we can do regarding this concern. You will receive a notification requesting your information, and if you could provide the case number, it will help us locate your case more easily.
Thank you again for your honest feedback.
I am a DIY person and all my questions were answered including the right products that I need.
Reply from Renogy2025-11-20
Thank you for your review! We’re glad to hear all your questions were answered and that you received guidance on the right products for your DIY project. We appreciate your feedback and are happy to support your solar journey!
Some shipping information was missing/wrong shipping company and couldn't track my package. But thanks to Charlie for finding and correcting all the necessary things to help me find my stuff.
Reply from Renogy2025-11-20
Thank you for your review! We apologize for the shipping confusion but are glad Charlie was able to correct the information and help you track your package. We appreciate your patience and feedback, and we’re happy to have provided a positive resolution!
Coleen was very helpful. She was polite and gave accurate technical information.
Reply from Renogy2025-11-20
Thank you for your review! We're glad to hear Coleen provided helpful, polite, and accurate technical support. We appreciate your feedback and are happy to have you as part of the Renogy community!
After the initial contact/enquiry I made, I was answered by Jillian N and his help and response time to my technical enquiry re the installation of a new 3000w Inverter was second to none. I have since bought another Renogy product.
Reply from Renogy2025-11-20
Thank you for your review! We're glad to hear that Jillian N provided exceptional support and quick responses to your technical questions about installing your new 3000W inverter. We truly appreciate your trust in Renogy and are delighted to hear you’ve already purchased another product. We're here whenever you need us!
very good service no problems so far will deal with again
Reply from Renogy2025-11-20
Thank you for your review! We’re glad to hear you’ve had a smooth experience and received great service. We appreciate your trust in Renogy and look forward to working with you again!
ECO-WORTHY
EcoFlow
Jackery
bougerv.com
Anker SOLIX US
OUPES
Momcozy
Victron Energy