Renogy

Hello Ramey, Thank you for your feedback! We’re glad to hear that Isa was able to quickly answer your questions and provide clear guidance on over-wintering and reinstalling your lithium battery. We truly appreciate you taking the time to share your experience and are always here if you need further assistance.

Hi Michael, Thank you for your feedback! We’re glad to hear that the website was easy to use, the purchase and shipping went smoothly, and that everything worked perfectly for your Ham Field Day setup. We truly appreciate you taking the time to share your experience.

Hi Steve, Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that Toni from Sales provided such a patient, thoughtful, and confidence-inspiring experience, especially with a complex, big-ticket purchase. We’re glad her guidance and the supporting information helped you feel informed and confident in your decision. Your kind words will be shared with Toni and the team. We truly appreciate your support!

Hi Eddie, Thank you very much for sharing your experience! We truly appreciate your kind words and are delighted to hear that Jillian N and the team were able to support you effectively. We’re glad the troubleshooting guidance helped and that you felt well taken care of throughout the process. Your feedback means a great deal to us and will be shared with the team.

Hi Barn, Thank you for sharing this with us, and I’m really sorry to hear about the trouble you’ve had with both inverters and the frustration you’ve experienced trying to get support. To help us look into this properly, could you please let me know if you currently have a pending case with us? If not, may I kindly ask you to provide the email address you previously used to contact us? This will allow us to locate your records and see how we can best assist you moving forward.

Hi Greg, Thank you so much for your kind feedback! We’re delighted to hear that Jillian N. provided you with excellent support and followed through to ensure your concern was fully resolved. We truly appreciate your trust in our products and are glad to know everything has been working flawlessly for you. Your support means a lot to us, and we look forward to assisting you again in the future.

Hi John, Thank you for your kind feedback! We truly appreciate you taking the time to share your experience. We’re glad to hear that Rhea was able to resolve the delivery confusion and assist you promptly. Your appreciation will certainly be shared with her.

Hello Nigel, Thank you very much for your thoughtful feedback! We’re glad to hear that you’re satisfied with the performance and value of your Renogy 1000W inverter and RBC30 DC-DC charger. We’re especially pleased that Jillian was able to work closely with our engineering team to confirm compatibility and provide you with the clarity you needed. Your kind words are greatly appreciated, and we’re always here if you need further assistance.

Hi JJ, Thank you very much for sharing your experience and for your kind words. We’re truly glad to hear that Kaye was able to thoroughly research your setup and provide clear, professional guidance for your solar system. Knowing that her support reinforced your confidence in choosing Renogy means a great deal to us, especially coming from someone with such extensive experience in customer service. We sincerely appreciate your feedback and are always here should you need further assistance.

Hi Wesley, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced with your Rover 100 MPPT solar charge controller and the lack of follow-up on your case. This is certainly not the level of service we strive to provide. I will personally review your case and all the information you previously submitted. I will follow up directly on your original case with an update as soon as possible. Thank you for your patience, and we appreciate the opportunity to look into this further and assist you.

Thank you for your feedback! We’re glad to hear that your question was answered clearly and promptly. We appreciate you taking the time to share your experience.

Hi Darwin, Thank you for your kind feedback! We’re glad to hear that Franz was able to assist you and stay with you through to the desired outcome. We truly appreciate you taking the time to share your experience.

Hi Christina, Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it is to have a battery fail shortly after the warranty period and to feel unsupported in the process. This is not the experience we want for our customers. To look into this further and determine whether any additional options may be available, could you please let us know if you were given a case number when you previously contacted us? If not, please provide the email address associated with your purchase so that I can conduct a follow-up and begin a more detailed investigation. We appreciate the opportunity to review this for you and work toward a resolution. Best regards, Renogy Support Team

Thank you for your kind words! We truly appreciate you taking the time to share your experience. We’re glad to hear that our team was able to assist you promptly and that you’re satisfied with both the product and our customer service. If you ever need further support, we’re always here to help.

Thank you for your feedback! We’re glad to hear that Rhea was able to provide prompt support when you needed it. We truly appreciate your kind words and your trust in Renogy. If you ever need further assistance, we’re always here to help!

Hello Alex, Thank you for bringing this to our attention. We sincerely apologize for the frustration you’ve experienced with the battery’s performance and with our customer service. This is certainly not the experience we want for any of our customers. To review your situation in detail and determine how we can assist, could you please provide your case number and the email address associated with your purchase? If it’s easier, you may also contact us directly at 909-287-7111, and our team will be ready to help. We appreciate the opportunity to look into this further and work toward a resolution. Best regards, Renogy Support Team

Thank you for sharing your feedback. We’re glad to hear that Jillian was able to support you through the issue and provide thorough follow-up during a stressful situation. Your kind words are truly appreciated, and we’re happy we could assist. If you need anything further, please don’t hesitate to reach out.

Thank you for the wonderful feedback! We’re delighted to hear that you’re happy with both the product and the service you received. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

Thank you so much for sharing your experience! We’re thrilled to hear that Lisa provided such great assistance and made a positive impression during your planning stage. We appreciate your kind words, and we’ll be here whenever you’re ready to move forward with your purchase.

We’re glad to hear that your chat with Rhea was professional, timely, and helpful. We truly appreciate your feedback and are happy she was able to assist you successfully. If you need anything else, we’re always here to help!