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Is Renogy legit?
Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase.
However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.
After less then a year of use my Renogy PCL series charge/inverter died on the 1st week of a 4 week roadtrip. Renogy customer service is sketchy due to location overseas, responses are slow and they play every card in the book to avoid helpful solutions. They want videos, pics and verified bench tests and then turn around and say it's not covered under warranty. I will be promptly removing all my Renogy solar panels, batteries and MPPT controllers simply based on their lack of customer support and inferior longevity. Do yourself a favor, spend the extra and invest in a reputable brand. It will save you the headaches when road tripping. There's a reason Renogy products are always on sale, inferior parts and workmanship lack of real-time customer service. Lost this longtime customer.
UPDATE: As of today July 28th 2026 my Renogy Support: CASE2026061700003 has NOT been satisfactorily resolved. My PCL Inverter/Charger was ordered and installed October 2024 while my RV was in winter storage. It was FIRST used for 2 weeks in July 2025 and another 4 weeks in October 2025 before our RV was stored in a climate controlled garage. It died the first use in June of 2026. Below is Renogy feigning an interest in resolving, which I replied to June 23rd. Since then 🦗🦗🦗.
Reply from Renogy2026-06-23
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced, especially during your road trip. We understand how disappointing it is to encounter an equipment issue while traveling and then feel that the support process did not meet your expectations.
The photos, videos, and testing information requested by our team are intended to help accurately diagnose the issue and determine warranty eligibility. However, we understand that this process can feel burdensome, particularly when you are already dealing with a product failure.
We value your loyalty as a longtime customer and are sorry to hear that this experience has impacted your confidence in our products and support. We would appreciate the opportunity to review your case again. If you could provide your case number, we will be happy to have our team take another look and ensure that your concerns have been properly addressed.
Recently purchased a solar kit with battery, inverter, panels and supporting accessories. The delivery was received in a timely manner. Lots of individual boxes made it a little tough to track what was received and pending, but all the tracking numbers were available online.
Had a few follow-ups on parts of the order and the Renogy customer service was professional, efficient and very helpful. The return of one component and one damaged accessory were addressed and refunded within a few days. Good communication from Renogy through the process.
We have installed all the parts and they are working great. Thank you Renogy for great service and products!
Reply from Renogy2026-06-14
Thank you for taking the time to share your wonderful experience with Renogy!
We're delighted to hear that your solar kit, including the battery, inverter, panels, and accessories, arrived in a timely manner and that you were able to track each shipment online. We appreciate your understanding regarding the multiple-package delivery process and are glad everything reached you successfully.
It's especially rewarding to know that our customer service team was able to assist you promptly with your follow-up requests and that the return and refund process for the damaged accessory and returned component was handled efficiently. Providing clear communication and reliable support is very important to us.
Most importantly, we're thrilled to hear that your entire system has been installed and is performing great! Your kind words and feedback mean a lot to our team and inspire us to continue delivering quality products and excellent service.
Thank you for choosing Renogy and for trusting us with your solar journey. We wish you many years of reliable, sustainable energy and look forward to serving you again in the future!
Don’t understand why I have to jump through hoops to get a warranty issue figured out. I guess bottom line is their panels are terrible. They will last only about one season in Arizona that’s about it. I would go elsewhere. Their warranty is not worth anything.
Reply from Renogy2026-06-14
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how frustrating it can be when a warranty claim does not go as smoothly as expected.
At Renogy, we strive to provide quality products and reliable warranty support, and we regret that your experience has left you feeling disappointed. We understand your concerns regarding the warranty process and the performance of your solar panels, and we take comments like yours seriously as they help us improve our products and services.
If you already have an existing case with our support team, we would greatly appreciate it if you could share your case number with us. If you have not yet opened a case, please let us know, and we will be happy to assist you further. Our team would like the opportunity to review your situation in detail and work toward an appropriate resolution.
We value your business and hope to have the chance to address your concerns and provide the support you deserve.
I would give them less than one star if that was possible.
Their customer support absolutely sucks sucks sucks sucks!
You will never speak to a person there may not even be a person there it may be AI you just get to send in a case and email back-and-forth.
My knowledge of lithium batteries was that they lasted a long time sitting on the shelf.
So that’s where mine sat for about a year because I only wanted it to back up power for my CPAP.
Then after a year and a half, I put it on the trolling motor one day and it got super hot and I think it burned up the circuit board on the battery management system.
The cell still read that they’re fully charged.
But I can’t wake the battery up, and I can’t use it.
They would do nothing to help me.
They told me I had left it idle in storage too long.
If this is the way this battery behaves it has to be dealt with. It’s a typical from everything else out there, and there should be giant red labels on the battery on all sides describing the techniques that must be used to satisfy their warranty procedures. Now I have a $500 Brick that could be useful but I don’t know how to make it work. I should’ve bought a Dakota. yes I could pay a little more but at least I could talk to somebody about it so if you’re looking for a lithium battery, go buy a Dakota or maybe one of the Bass Pro Shop brands but certainly do not buy from this company. They suck outrageously!
Reply from Renogy2026-06-01
We are very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
We understand how upsetting it must be to have a battery that is no longer functioning as expected, especially when it was intended to serve as a reliable backup power source for an important device. We also regret that our support process did not meet your expectations.
Your feedback regarding battery storage requirements, warranty expectations, and the clarity of our product information is valuable to us. We understand your concern that critical storage and maintenance information should be easy to find and clearly communicated to customers.
We would like the opportunity to review your case again and better understand what happened with your battery. If you have an existing case number, order number, or any previous correspondence with our support team, please share it with us. We will be happy to review the details and determine whether there are any additional troubleshooting steps or options available.
We appreciate you taking the time to share your experience, and we would welcome the chance to assist you further.
Edit: Renogy have agreed the 30amp mppt dc to dc is not working correctly and agreed to replace it. Thank you Renogy, I really do like your product. I have now had the renogy new version fitted and it is working perfectly.
I would like to thank renogy for replacing my unit, it has resolved all the issues that I had.
I love renogy products, they are excellent value, solid and reliable products, my 2kw inverter is brilliant. I have left the write up below of my older version of this mppt, just in case other people get a similar issue. Don't be frightened to contact renogy, they have been great on customer service.
Have owned the 30amp mppt dc to dc for just 18 months. Renogy replace the first one after just a few months because it failed. This replacement is now also failing. It is showing 308.4v vaults, then switches back to the battery voltage totally at random.
I have reported issues before of this unit to renogy and all they say is reboot it. There is clearly an issue as they advertise upgraded in their new adverts. I dont want to spend another £199 on something that just 18 months
I have contacted renogy and reboot is an answer to a faulty product. We can love in our vans for several weeks at a time, a faulty or dangerous electrical item is a massive worry. I own the 2000w renogy inverter as well, I love renogy but you need to sort your quality control.
I want this replaced again with the newer safer version.. it isnt acceptable for something to fail so soon.
I will leave my details on your ebay account.
I like Renogy, the design is nice, I have to 2000kw inverter which is very good. While this 30amp charger worked it has been great, I dont want to change it to a different design, all my wires are in place for this model. I just feel peeved that its only 18 months old and failed. I am in contact with Renogy.
I am in contact with joy or Vincent using ebay messaging.
Reply from Renogy2026-05-31
We’re very sorry to hear about your experience and sincerely apologize for the frustration and concern this has caused you.
We completely understand how important reliability is, especially when you are living in your van and depend on your system for daily use. Safety and stable performance are absolutely critical, and we take your feedback very seriously.
We’re also sorry to hear that the previous troubleshooting advice did not resolve the issue. We understand how disappointing it must be that the replacement unit is now showing similar problems after a relatively short period of use.
To help you properly, we would like to further investigate this case and ensure it is handled correctly. Could you please share your order details or the case number from your previous contact with Renogy? Once we have this, we can escalate your concern to our technical team and review possible solutions, including warranty support and available replacement options.
We appreciate your loyalty to Renogy products, and we want to make sure we do right by you and your system.
I called twice the customer service, ended up twice with the same friendly lady,
unfortunately she didn't had any Idea about any of the products I would like to have some help with, she clearly just been reading some procedures....
I did ask to speak to a technical advisor, she responded she is the technical advisor but she didn't had a glue what she been talking about, this Callcenter is clearly not located in the UK and the staff didn't had any relevant training at all, she hardly spoke English, I feel sorry for her....
Renogy must definitely improve ther customer service,
I try once more to get advice, if they isn't anyone to help I will by my stuff somewhere else, I am also worried what the after sale service will be if something goes wrong.
Reply from Renogy2026-05-31
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused you. This is certainly not the level of support we aim to provide.
We understand your concern regarding the quality of assistance received and the difficulty in getting the technical guidance you needed. Your feedback is important, and we take it seriously as it helps us identify areas where we need to improve, especially in ensuring customers are connected to the right technical support when required.
We would like the opportunity to properly assist you and make this right. If you are still looking for help with your product, please let us know the details of your inquiry or share any existing case number so we can escalate this to the appropriate technical team for accurate support.
We appreciate your patience and understanding.
Customer Support, Return Policy, and Effort to Satisfy the Customer
A specific battery from Renogy was recommended that turned out to be the wrong size and wrong Amp Hours for the wiring in my RV. The battery sent was much too large and the 300 Ah recommended was far too powerful for the gauge wire I have in my trailer (6 AWG, when 300 Ah requires 2 AWG). I contacted Renogy Customer Support, which I found out quickly is "off-shore". the CS Rep told me before he would issue a "Return Merchandise Authorization" ("RMA"), I would need to send Customer Support pictures of the battery I was returning AND that I would be responsible for return shipping costs AND a 4% restocking charge. There is no mention of this in their Returns section on their website. Full disclosure, I was told they would waive the 4% restocking charge, but I would still need to pay the cost of the return of the battery. OK, fine. I'm not happy because this policy was not readily available on the web site, because if it was, I would have NOT ordered the almost $1,000 LiPO4 battery via the internet. The first CS Rep was supposed to send an email of which I would reply with the pictures. After a significant amount of time, no email was sent. So I called Customer Support again and talked to another CS Rep. It is clear these reps are taught a cookie cutter response and must not have leeway to vary from the canned response. So I had to listen to everything again, including the parts of paying a restocking charge and return shipping. I told him that in the previous discussion with the previous CS Rep, that that CS Rep's Supervisor had waived the restock fee. There seemed to be no record of my initial conversation, because I was put on hold AGAIN so that the 2nd Rep could talk to his super. The waive of the fee was confirmed after the Rep returned on the call. I also finally received an email stating that I send pictures in a reply. I did so immediately, six pictures in all, showing that the battery was not even taken out of the plastic sleeve it came in. I was told they would send an RMA directly after receiving the pictures. Crickets. More Crickets..... And more crickets...... 90 minutes post discussions and no RMA. BTW, for all folks that read this review, a refund will not be processed unless you have an RMA. So, if I were to take this battery to UPS and have it returned, even after verbal commitments from the Customer Support Department, I would not get a refund. In conclusion, I strongly CAUTION potential buyers from doing business with Renogy, even though their products may be quality products. Flexible support and service in a "Web World" where there is high risk that orders are erroneous, is paramount to keeping a customer happy so that they purchase again and again AND so that the (happy) customer refer friends and family to the company they purchase from. It seems that based on my experience (and others' reviews I have read), Renogy is missing the mark. And one last thing. They do ask you respond to a survey post dealing with their CS Rep. They ask 1- Were you satisfied with their service, or 2- Were you not satisfied with their service. I punched "2" and rather than prompt me for additional information on why I was dissatisfied, the recording said "Good bye", click.... Wow. Now that's stellar customer service!
Reply from Renogy2026-06-01
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered throughout the return process.
We understand how disappointing it can be when a product does not meet your specific application requirements, especially after relying on a recommendation during the purchasing process. We also regret the delays and communication issues you experienced while trying to obtain your return authorization and follow up on your case.
We would also like to clarify that our return policy does outline the possibility of a restocking fee for eligible returns. However, we understand your concern regarding the overall return experience and the associated return shipping costs. We are sorry that the process did not meet your expectations and that there was confusion regarding the information provided.
At Renogy, we are committed to continuously improving our customer experience. Your feedback regarding response times, communication consistency, and the handling of your return request has been shared with the appropriate teams for review.
In order for us to properly investigate your case and review the service experience in detail, could you please provide your order number or SC case number? Once received, we will look into the full history of your interaction and ensure all concerns are properly addressed.
Thank you again for your feedback. We value every customer experience and hope to have the opportunity to restore your confidence in Renogy.
Perfect customer service and quality
After figuring out how much surface area I have free on my camper, Renogy helped me identify which solar panels will fit where. Going back to buy more solar panels for my travels.
Reply from Renogy2026-05-11
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to help you find the best solar panel setup for your camper. It’s great to know you’re happy with both our customer service and product quality. We truly appreciate your support and look forward to helping power more of your future travels. Safe adventures ahead!
ABSOLUTELY ATROCIOUS CUSTOMER SERVICE AND COLLECTION.
CASE2026042100158 / CASE2026042200097
ORDER UK 77497 - £734.85 - PLACED ON 15TH APRIL
I PAID THEIR EXTRA INSURANCE ON THE DELIVERY. THEY WERE DISPATCHED LATER THAN THEY ADVERTISED - ON THE 20TH APRIL.
ON 22ND AFTER SPEAKING WITH MY ELECTRICAL GUY THEY WERE DEEMED UNSUITABLE FOR WHAT I WANTED. STILL IN THE BOXES X 4 PANELS ON THE 22ND APRIL I ADVISED RENOGY I WANTED TO RETURN THEM.
NOT ONCE BUT TWICE I WAS PROMISED THIS WOULD BE COLLECTED AND AFTER SEVENTEEN DAYS THEY STILL HAVEN'T BEEN COLLECTED! THEY ARE OUTSIDE MY PROPERTY AS I ADVISED RENOGY OF A MAJOR HEART OPERATION I WAS HAVING AND WOULD BE IN HOSPITAL. I AM STILL IN HOSPITAL AND MY DOG WALKER HAS ADVISED THAT THEY PARCEL STILL HASN'T BEEN COLLECTED.
I WILL NOT WAIT FOR MY REFUND ANY LONGER. YESTERDAY I SPOKE WITH MY SOLICITOR WHO HAS ADVISED THIS CONDUCT CONTRAVENES THE CONSUMER RIGHTS ACT 2015 AND HAS ADVISED ME INITIALLY TO REQUEST MY FULL REFUND IN 5 WORKING DAYS - BY THE 15TH MAY. IF THIS IS NOT ACTIONED THEN I WILL TAKE LEGAL ACTION AGAINST RENOGY FOR FAILING TO ADHERE TO THIS ACT AND WITHHOLDING MY MONEY.
DO NOT PURCHASE FROM THESE SHARKS. THIS COMPANY IS DIRE.
DO NOT ASK MY TO CALL. CONTACT ME VIA EMAIL ONLY. I HAVE FORWARDED PREVIOUS CORRESPONDENCE TO MY SOLICITOR AND ANY FUTURE EMAIL FROM RENOGY WILL BE SENT AS EVIDENCE OF THIS FIASCO.
I HAVE REPORTED THIS MATTER TO TRADING STANDARDS
Reply from Renogy2026-05-11
We sincerely apologize for the experience you have had and understand your frustration regarding the delayed collection and refund process. We have checked the case numbers you provided and can confirm that your case is currently being handled and prioritized by our team.
We are very sorry for the inconvenience and stress this situation has caused, especially during your current medical recovery. Please rest assured that we are actively working to help resolve this matter as quickly as possible. As requested, we will continue all communication via email only.
Thank you for your patience and understanding.
Great prices. Fantastic quality. Fast shipping. A true 5 star company. Thanks
Reply from Renogy2026-05-06
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with our prices, product quality, and shipping service. Your support and kind words truly mean a lot to us. We appreciate you choosing Renogy and look forward to serving you again in the future!
Ordered a renogy package I’m happy with it and the delivery was all good , I’ve looked and looked for ages and renogy was getting very good reviews, my kit is for my vw t6 and it comes with 3 x solar panels but my friend said I’ll only get 2 x on the roof set up I have with the pop top , I can’t wait to get round to installing my package and start using everything,
Reply from Renogy2026-05-03
Thank you so much for sharing your feedback! We’re really glad to hear that you’re happy with your Renogy package and that the delivery went smoothly.
That sounds like an exciting setup for your VW T6! It’s great that you’ve done your research and chose a system that fits your needs. Regarding the panel fit on your pop-top roof, your friend may be right depending on the available space and mounting configuration, but many customers find creative ways to maximize their setup.
If you’d like, feel free to reach out to us anytime. We’d be happy to help you explore mounting options or make the most out of your system.
Wishing you the best with your installation, we hope you enjoy your solar setup soon!
WORST COMPANY EVER! NEVER PURCHASE ANYTHING FROM RENOGY
Absolutley apalling service and even worse communiaction. Ordered 2x 300 AH LifePO4 batteries. It was almost a week late. Then when the notification said there were 'coming today' never turned up. Finally turned up the following day and guess what.. ? Completely wrong batteries. Even the weight on the label was different should 54kg it was 27kg. Now Renogy Australia customer service is saying they wont send out my correct order until the wrong ones are recieved. The order was a matter of urgency and now I will not be able to go on my trip, thanks to Renogy Aus. And from what I've read this is not the first time this has happened. This will be the first and last time I use Renogy AU go with a company more reputable and planted in Australia or purchase from another dealer. DO NOT GO DIRECT TO RENOGY. They just lie and lie... happy to take your money and run. All they say is SORRY and they WILL NOT FIX ANYTHING. I will be reporting Renogy Au to FAIR TRADING NSW and what they are doing is fradulent and I'm more than happy to take this further to other authorities such as ASIC and the ATO.
Reply from Renogy2026-04-21
We sincerely apologize for the delay, the incorrect shipment, and the frustration this has caused. We understand how critical this order is for your plans, and we truly regret the inconvenience and impact on your trip.
To help us properly investigate what happened and provide the correct resolution as quickly as possible, could you please confirm if you already have an existing case with us?
If not, may we kindly ask you to provide the email address you used when placing the order or contacting our support team? This will allow us to locate your records immediately and escalate the issue for urgent handling.
We appreciate your patience and the opportunity to make this right for you.
I had delivery issues, but the company resolved them within days. On that basis, I would trade with them again. I have not had time to test the product, so I will come back to this later.
Thank you, , Renogy
Reply from Renogy2026-04-09
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you. We truly understand how disappointing it is to receive your order in multiple deliveries and still have missing items such as a solar panel and battery.
We want to help and do our very best to resolve this for you as quickly as possible. To assist you properly, could you please let us know if you currently have a pending case with us? If not, may we kindly ask for the email address you previously used when contacting us? This will allow us to locate your order details and provide you with the appropriate support moving forward.
We appreciate your patience and look forward to helping you get this resolved.
Received my solar panels and the wires from the panels to the controller were missing,after 2 weeks of communication didnt receive new cables, but got a £11 refund !!!!! The cables seperatley cost £35 how did you work out 11 pound was a fair refund. Missed 2 camping trips because your company couldnt resolve a simple matter.
Reply from Renogy2026-04-09
Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration this has caused you. We are truly sorry to hear that the missing cables and the delay in resolution resulted in you missing your camping trips.
Please rest assured that we have already taken note of your case, and we are currently following up internally to resolve this issue properly for you. We will provide you with an update via email as soon as possible.
Again, we sincerely apologize for the experience and appreciate your patience while we work on a resolution for you.
Absolutely idiot proof, the installation went in with ease, a few little wiring mistakes on my part but soon sorted those out.
I decided to upgrade the 6 awg wiring as it was too stiff, not supple (this was from my previous install).
The DC to DC charger is small and compact compared to my previous one, with less wiring required.
Getting to grips with the signal wire was a bit of a pain, due to my van having a smart alternator.
Does not look anything special, just needed power in the back of the van for fishing. It works l, it's everything I expected and then some. My fridge works l, I can charge stuff. I'm a happy man.
Reply from Renogy2026-03-30
Thank you so much for sharing your experience we truly appreciate your feedback!
We’re glad to hear that the installation went smoothly overall and that you were able to sort out the wiring adjustments along the way. It’s great that the compact design of the DC-DC charger and simplified wiring made a positive difference for your setup.
We also understand that working with the signal wire on a smart alternator can be a bit tricky, so we appreciate your patience in getting everything dialed in.
Most importantly, we’re thrilled to know that everything is working exactly as you expected, from powering your fridge to charging your devices. It sounds like your setup is ready for those fishing trips!
If you ever have any questions or need further assistance, please don’t hesitate to reach out.
BEWARE OF THESE CHEAP PRODUCTS
I bought a dc to dc charger in February on eBay for a van build. Fitted it in March and 4 weeks later it burnt out in my van. Luckily enough I was in the van at the time and managed to deal with the situation. As many others have said Renogy’s Customer Service is virtually non existent. I contacted them through eBay message and they said that they would replace the item. A day later they asked for pictures etc and I sent them. A day later they then started to go back on what they said and say they could only see minor scratches on the outside of the unit on the pictures I’d sent. Unfortunately for me on eBay Renogy only provide you with a 30 day window to return and I’ve missed this. Really disappointed in finding out how Renogy has treated myself and others. Up until now I’ve always used there products and spent loads of money on various stuff. From now on I’ll only use Victron or other proven companies.
Reply from Renogy2026-03-25
We sincerely apologize for the experience you’ve had. We understand how concerning and frustrating this must be, especially given the safety risk you encountered and the difficulty in getting the support you expected. This is not the level of service we aim to provide, and we truly regret the inconvenience caused.
We’d like to take a closer look at your case and work toward a proper resolution. Could you please let us know if you currently have a pending case with us? If so, kindly share the case number. If not, may we ask for the email address you previously used to contact us? This will help us locate your records and review everything thoroughly so we can assist you accordingly.
Inept customer service. Closes warranty claim cases before a response can be made. I made a warranty claim on a two year old solar panel that produces no power. As requested, I supplied detailed photographs and written description of the problem. Response was sent at 4 AM requesting further photographs. Claim was closed 48 hours later without my response. After complaining, Renogy customer support opened a new case without my request and then closed it again without my response. Clearly they are not concerned with my input nor are they interested in honoring the warranty. If this tells you what Renogy cares about... they contacted me after I posted complaints to BBB and Trustpilot. They addressed me by the wrong name. After another message, they finally told me that the warranty period had passed. I then repaired the panel myself and found and unsoldered joint on the negative bus bar. THERE WAS NO SOLDER. It was held together by the glass and the plastic backing. Poor quality control. The unsoldered joint got hot enough to melt the plastic on the back of the panel. Scary.
Reply from Renogy2026-03-25
We sincerely apologize for your experience and understand how frustrating it must be to have your warranty claim closed before you had the chance to respond. This is certainly not the level of service we aim to provide, and we truly regret the inconvenience this has caused.
We’d like to look into this matter thoroughly and make things right. Could you please let us know if you currently have a pending case with us? If so, kindly share the case number. If not, may we ask for the email address you previously used to contact us? This will help us locate your records and review what happened so we can assist you appropriately.
You may also reach us by phone at 909-287-7111, Monday through Friday from 6:00 AM to 5:00 PM PT, for more immediate assistance.
We appreciate your patience and the opportunity to resolve this for you.
I purchased a Solar panel on eBay form renogy uk first it arrived 5 days late the packaging was damaged and my 200w Solar panel had a few 3inch scrapes along the face of the panel I contacted the company about a replacement sent photos of the damage they offered a 15% discount I declined and said I would like a new panel that’s what I paid for or a refund offered a 15% discount again they only answer a message once a day if I could give this company 0 for customer service I would I’m 2 weeks on trying to get this sorted this will be my last renogy product the say 5 years guarantee on the panel good luck trying to get that replaced if they can’t replace one they sent damaged avoid this company if you don’t want frustration and disappointment they don’t care just sell and forget do your self a favour avoid
Reply from Renogy2026-03-25
We sincerely apologize for the experience you’ve had. We understand how frustrating it must be to receive a damaged solar panel and not get the resolution you expected, this is definitely not the level of service we aim to provide.
We’d like to help make this right. To assist you further, could you please let us know if you currently have an active or pending case with us? If so, kindly share the case number. If not, may we ask for the email address you previously used to contact us so we can locate your records and review the situation thoroughly?
You may also reach us directly by phone at 909-287-7111, Monday through Friday from 6:00 AM to 5:00 PM PT, for immediate assistance.
We appreciate your patience and the opportunity to resolve this for you.
I am currently refitting a yacht in Portugal and I am operating to a tight time frame. I placed an order and after 7 days and 7 emails no one in the company can confirm when they will ship my goods. I simply get bounced from person to person and no one has any idea what is happening- avoid, avoid, avoid.
Reply from Renogy2026-03-16
Hello,
We sincerely apologize for the frustration and inconvenience this has caused, especially given your tight timeline while refitting your yacht. We understand how important timely updates are in situations like this.
Could you please provide your case or order number so we can review this immediately and assist you right away? We want to make sure your concern is properly addressed and resolved as quickly as possible.
You may also reach us directly by phone at 909-287-7111, Monday through Friday from 6:00 AM to 5:00 PM PT, so we can help expedite the process.
Thank you for your patience, and we look forward to assisting you promptly.
would like to say a big thank you to this company for their excellent customer service. I honestly wish more companies would reply to emails as quickly as they do. Every time I had a question about their products or any small issue, I received a response very quickly – usually within the same day.
I have been using their products for quite a long time and I am very satisfied. Their support team is always helpful, professional, and friendly. It really makes a big difference when a company cares about its customers.
This company truly deserves a lot of applause for the way they treat their customers. I highly recommend them to others. I am very happy with their service and will definitely continue using their products.Highly recommended!
Reply from Renogy2026-03-07
Thank you so much for your kind words and for taking the time to share your experience with us! We truly appreciate your continued support and are delighted to hear that you are satisfied with both our products and customer service.
Providing quick, helpful, and professional support is very important to us, so it means a lot to know that our efforts made a positive difference for you. Your feedback motivates our team to continue delivering the best possible service to all of our customers.
Thank you again for your recommendation and trust in our company. We look forward to continuing to serve you in the future!
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