Solar Panels, Solar Panel Kits, Charge Controllers, Inverters, Batteries, Portable Power Backups and Accessories. Power is our DNA. Go Anywhere With Power. DIY Solar.
Written by the business, not verified by us.
Is Renogy legit?
Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase.
However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.
2000W Pure Sine Wave Inverter 12V to 230V with UPS Backup
I ordered a RENOGY Inverter from this company, as well as a battery, for a client of mine to replace an old inverter he had installed.
When I installed it, I verified that the device was not working and did not give any signal in both versions, both in the AC battery and in the DC one.
I communicated with customer service to inform them of the situation and to return the problematic device, and somewhere here begins a very long and difficult road................ where customer service requires videos and measurements to be made with professional equipment to verify that the device has problems and does not work. This situation has continued for about a week now, where every day they request a new video.
And today when I objected that I was tired of doing something new every day for them, they communicated to me that if I do not do the measurements or videos they request, they will refund 50% of the order amount. A threatening and unethical manner. This has never happened to me with any company I have worked with to date. It is unprecedented what this company is doing to its customers.
I am exhausting all steps and will continue to pursue legal action against this irresponsible company that does not respect its customer, but also the consumer.
And from what I read on Amazon, the same situation is happening to customers who have purchased RENOGY, but Amazon itself is offering the solution to the customer.
Reply from Renogy2026-03-05
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how exhausting it must feel to repeat troubleshooting steps.
Our technical team sometimes requests videos and measurements to accurately diagnose inverter concerns, especially to determine whether the issue is related to installation, configuration, or the unit itself. However, we understand that the process should never feel burdensome or unreasonable.
Regarding the refund concern, we would like to clarify that our intention is never to pressure or threaten our customers. If there has been any misunderstanding in communication, we truly regret that. Your experience and satisfaction are very important to us.
Please allow us the opportunity to review your case thoroughly and resolve this properly. Kindly send us your order number and previous case reference via private message so we can escalate this matter to our senior support team for immediate review and provide a fair resolution.
We appreciate your patience and hope to regain your trust.
Fantastic quality of items that are delivered as described. Have placed several orders with Renogy and I'm always happy. They are my go to for any solar product.
Reply from Renogy2026-03-03
Thank you for taking the time to complete the survey! We truly appreciate your feedback and are glad to hear you had a great experience.
If you need any assistance in the future, please don’t hesitate to reach out
I purchased a product and needed to cancel the order shortly after placing due to the voltage being not what I needed. I couldn’t cancel the order due to the customer service line being closed so I called 9 hours later to cancel the order and the customer service line notified me that I would need to pay the 10% restocking fee and return shipping due to the order already being shipped. Although through the tracking number fedex had not yet received the order and the charge was still pending on my account. I called multiple times to have the issue resolved and talked to the same person. When I asked to speak to management she told me that there was no one. Ultimately I was given the run around with no resolution. I would not purchase anything from this company unless you know for a fact or feel confident in the quality of said product. After reading reviews I saw that some others had defective products and also had a nightmare return situation. If I can give any advice go with a different company and avoid the headache.
Reply from Renogy2026-03-05
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered with your order and our customer service. We understand how disappointing this situation must have been, especially when trying to cancel your order and resolve the issue promptly.
Please allow us the opportunity to review your case thoroughly. If you could provide your order number and any previous case references via private message, we will escalate this matter to our senior support team to ensure it is addressed promptly and fairly.
We truly appreciate your patience and the opportunity to make this right. Our goal is to resolve this matter and restore your confidence in our service.
They violate European return regulations by applying a 10% “restocking fee.” This fee is not even stated on their website. They are, for all intents and purposes, scammers.
Reply from Renogy2026-02-20
Thank you for sharing your concern. I understand your frustration regarding the restocking fee.
Renogy follows established return and refund policies, which are designed to comply with applicable regulations. Any applicable fees, conditions, or deductions are part of these policies. However, your feedback about the visibility and clarity of this information is valid and important.
Restocking fees, where applied, are intended to cover handling and processing costs rather than to mislead customers. We acknowledge your concern about how this may have been communicated and understand how this can impact your overall experience.
Your feedback about policy transparency is important and will be taken into consideration.
We purchased one of their solar kits, which included three panels and an MPPT charge controller that is advertised as having over-voltage protection. Unfortunately, that protection clearly did not work. The controller suddenly failed and blew up, releasing black smoke. It was genuinely terrifying to witness, especially in a confined camper space.
We followed the system specifications as sold. If the kit cannot safely handle three panels, it should not be marketed and sold as a three-panel system. Safety should never be compromised.
To make matters worse, customer service has been extremely poor. We were promised a response within 24 hours, yet we are still waiting — and in the meantime, we have no electricity in our camper. That is not a minor inconvenience; it completely disrupts travel and daily living.
At this stage, we are left with unusable equipment and no clear resolution. Based on this experience, I would strongly recommend choosing a more established and reliable brand such as Victron Energy.
Reply from Renogy2026-02-20
Thank you for taking the time to share your experience and feedback. We are truly sorry to hear about the incident you described and understand how concerning this must have been, particularly in a confined camper space.
Safety is extremely important, and we sincerely regret the distress and disruption this situation has caused. We also apologize for the delay in communication and recognize how impactful this is, especially when it affects your access to electricity during travel.
Your feedback regarding product performance, system expectations, and overall support experience is fully acknowledged and appreciated. Please know that concerns like yours are taken seriously and are valuable in helping us improve both our products and customer experience.
Thank you for bringing this to our attention. To help us look into this properly, may I kindly ask you to provide the email address you previously used to contact us? This will allow us to locate your records and see how we can best assist you moving forward. We suggest calling us at 909-287-7111, Monday through Friday from 6:00 AM to 5:00 PM PT and provide your case number for faster assistance.
I love the quality of their products, super fast shipping & straightforward website. (I refuse to use the “other” website that tries to suck me in to being on a game show… crappy stuff & literally maddening presentation!)
Thanks VEVOR!
Reply from Renogy2026-02-20
Thank you for taking the time to share your feedback! We’re truly glad to hear that you’re happy with the product quality, fast shipping, and your experience with the website.
We appreciate your candid comments and your support. Positive experiences like yours are always encouraging and help reinforce what we strive to deliver to our customers.
The batteries are exactly what I needed to upgrade my mobility scooter, 9 months later and they are still amazing.
Reply from Renogy2026-02-20
Thank you for taking the time to share your follow-up feedback. We’re very pleased to hear that the batteries have been performing well and continue to meet your expectations after nine months of use.
It’s always encouraging to know that the product is providing reliable performance and supporting your mobility needs. We truly appreciate you sharing your experience.
Thank you again for your support and for choosing Renogy.
Further to my previous review:
After more than three weeks of correspondence and testing, Renogy agreed to replace the MPPT and issued a returns label. Within 48 hours and on a Fri, I received notice the case would be closed if the MTTP was not returned within 48hrs. I therefore had to remove the unit and return it on Saturday morning, and provide tracking details as requested.
On Tuesday I was informed a replacement order had been raised. As of Friday afternoon, it has still not been dispatched. The only update received, following my enquiry yesterday, was that it had “not yet shipped.”
Renogy’s response to my prior Trustpilot review was dismissive in part "when you believe", I completed all requested diagnostics and submitted the results.
I was also directed to use a “messages” tab in their service centre, which does not exist; all communication has taken place correctly via the case section messages in the service centre from the outset.
My decision to highlight the problem with Renogy is not based on the product failure, but on the poor customer experience. 'We appreciate your feedback and look forward to working toward a satisfactory resolution.' are just empty words, I actually feel sorry for the staff who are clearly poorly trained both technically and in comms and are using inadequate systems and processes.
Terrible customer service for repairs
Having purchased several items for a campervan conversion I was failing to get the MTTP to charge the leisure battery from the alternator. Everything else seems ok, have power where and when Im supposed to but it doesn’t work, I have been in a long winded (2+ weeks) online only, discussion with Renogy regards testing and proving and videoing everything, each time I do so, I get fobbed off with something else to try, it has now come to the point where they are asking me to recheck the things I already sent videos for, and thy are incorrectly responding to what I have told them, their customer services are shocking, I have spent countless hours following their advice, when the issue is a faulty product. however they refuse to answer when I ask how to go about replacing it.
Product is 6 months old but was not fitted immediately so effectively new, I am a qualified electrician and Chartered Mechanical Engineer so not new to these things.
After this experience I will not be buying Renogy products again, the products I bought that work are good value and seem to be reasonable quality, but when they don’t work you’re in trouble if you want to repair or replace. Guarantee not worth the paper it’s written on
Reply from Renogy2026-02-20
Thank you for taking the time to provide such detailed feedback and to share your experience. We sincerely regret the frustration and inconvenience this situation has caused you.
We understand your concerns regarding the timelines, communication, and overall handling of your case. We also recognize how disruptive delays can be, particularly after you have already completed extensive diagnostics and testing. Your comments about the return process, shipment expectations, and service center experience are fully acknowledged.
We are especially sorry to hear that the interaction left you feeling dismissed. That is certainly not the experience we aim to provide. Feedback about both our processes and communication is taken seriously, as it helps identify where improvements are needed.
We appreciate the effort you invested in troubleshooting and documenting the issue, and we thank you for sharing your perspective. Experiences like yours are important and will be carefully reviewed.
Thank you again for your feedback and for bringing these concerns to our attention.
This thing is a mess. It constantly sounds off with meaningless alerts that are very difficult to turn off (not accessible through the app).
//
By way of reply:
Yes, I have CASE2026021200223 open.
Reply from Renogy2026-02-20
hank you for taking the time to share your follow-up feedback. We’re sorry to hear about the frustration you’ve experienced with the alerts and notification behavior.
We understand how disruptive repeated or unclear alerts can be, especially when they are difficult to manage. Your comments regarding the app accessibility and alert controls are acknowledged and appreciated, as this type of feedback is important for improving the overall user experience.
To help us look into this properly, could you please let me know if you currently have a pending case with us? If not, may I kindly ask you to provide the email address you previously used to contact us? This will allow us to locate your records and see how we can best assist you moving forward.
Thank you again for bringing this to our attention.
an absolute nightmare to deal with. but eventually they did deliver.
an absolute nightmare to deal with.
they dismiss my address as a "PO box" to which they cannot deliver. it's absolutely bizarre.
UPDATE: I'll give you 3 stars now, as the delivery has indeed arrived at the address originally specified.
The order all of this is related to is DE34411
Reply from Renogy2026-02-20
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with delivery and how your address was handled. We understand how frustrating and confusing this situation must be.
To help us look into this properly and see how we can resolve the issue, could you please let me know if you currently have a pending case with us? If not, may I kindly ask you to provide the email address you previously used to contact us? This will allow us to locate your records and assist you more effectively moving forward.
We appreciate your patience and thank you for bringing this to our attention.
This 1 star – Sold as in stock, long delays, zero control over fulfilmentwas a genuinely awful experience.
This was a genuinely awful experience.
Renogy presents itself as a premium manufacturer, but my experience shows it operates like a drop-shipping company with no real control over stock or fulfilment.
I ordered three items, all sold as in stock (not pre-orders). Payment was taken immediately. What followed was weeks of confusion, delays, and misinformation.
Customer service repeatedly apologised for delays and told me items had not yet shipped — even though one item had already arrived, which I had to point out to them. Another item then also turned up unexpectedly, again with customer service having no idea it had been dispatched.
The third item — the main reason for my order — never arrived at all. After waiting over a month, I was finally told it could not be supplied and that I would need a refund.
This shows a complete lack of stock control and fulfilment visibility. Items are clearly being shipped without customer service knowing, and “in stock” appears to mean maybe available somewhere else. That is classic drop-shipping behaviour, not a properly managed supply chain.
For a company charging premium prices and claiming to sell quality products, this level of service is unacceptable. Polite apologies do not make up for misleading stock information, long delays, and wasted time.
After this experience, I will not be buying from Renogy again.
Reply from Renogy2026-02-20
Thank you for sharing your feedback. We sincerely regret the confusion, delays, and frustration you experienced with your order. We understand how disappointing this must have been, especially when expectations were set around items being “in stock.”
We apologize for the inconvenience caused and truly appreciate you taking the time to provide this detailed feedback. Your experience is important, and your comments will be taken into consideration to help improve our processes.
To help us look into this properly, could you please let me know if you currently have a pending case with us? If not, may I kindly ask you to provide the email address you previously used to contact us? This will allow us to locate your records and see how we can best assist you moving forward.
Terrible customer service.
Renogy has the worst policies for returns known to man. I was delivered a faulty product, they 'advised' me to dispose of it myself, and they could send me a new one. WTF?
I asked for a manager three seperate times on three seperate calls to get a courier sorted to collect the broken panel, and shock horror, they were unavailable each and every time.
Take ur money elsewhere, no respect for customer service will be found here.
Reply from Renogy2026-02-04
We sincerely apologize for the frustration and inconvenience this experience has caused. Receiving a faulty product and feeling unsupported is not acceptable, and we’re sorry for how this situation was handled.
In cases of severely damaged solar panels, disposal may be advised due to safety and shipping limitations, and a replacement is offered to avoid further inconvenience. We understand this was not clearly explained and regret the confusion.
We also apologize that a manager was unavailable despite your requests. Your feedback has been noted, and we appreciate you bringing this to our attention. For immediate assistance and to review your order status in real time, we recommend contacting our customer support team directly via phone or live chat on our website at www.renogy.com
Having purchased several items for a campervan conversion I was failing to get the MTTP to charge the leisure battery from the alternator. Everything else seems ok, have power where and when Im supposed to but it doesn’t work, I have been in a long winded (2+ weeks) online only, discussion with Renogy regards testing and proving and videoing everything, each time I do so, I get fobbed off with something else to try, it has now come to the point where they are asking me to recheck the things I already sent videos for, and thy are incorrectly responding to what I have told them, their customer services are shocking, I have spent countless hours following their advice, when the issue is a faulty product. however they refuse to answer when I ask how to go about replacing it.
Product is 6 months old but was not fitted immediately so effectively new, I am a qualified electrician and Chartered Mechanical Engineer so not new to these things.
After this experience I will not be buying Renogy products again, the products I bought that work are good value and seem to be reasonable quality, but when they don’t work you’re in trouble if you want to repair or replace. Guarantee not worth the paper it’s written on
Reply from Renogy2026-01-30
Thank you for sharing your feedback. We sincerely apologize for the frustration and time you’ve experienced during troubleshooting. We understand how disappointing this situation is, especially when you believe the issue is due to a faulty product.
Your concerns are important to us, and we would like to review your case again to determine the appropriate next steps, including possible resolution. Please reach out through your existing case or our service center so we can escalate this for further review. You’re also welcome to visit our service center at https://service.renogy.com/login
. After signing in with your email and verification code, go to the “Messages” tab and click “Leave a Message.” This is the most efficient way to ensure your concern is addressed promptly.
We appreciate your feedback and look forward to working toward a satisfactory resolution.
I am loving my Renogy N-Type 100 watt solar panels so much, that I just ordered 4 more. In a warm day (lol) in FL with direct sunlight I generally pull 370-420 watts. Ya, it is nice to see the 400's which is their full potential. Very well built and should last the 10 years they claim if you don't damage them. Make sure to purchase a MPPT controller and not a 400 watt package with the 30 amp PMT Adventurer. You will not like the outcome. I purchased a Rover Li preowned and it is killing it too. I want their inverter, but a pricey. I believe they need to have Wifi/Bt built into all their productions that function a detailed app. Anyhow, my 2 cents. Renogy makes a great durable products and I will continue to purchase their products.
Reply from Renogy2026-01-20
Hello,
Thank you for sharing your feedback and experience with Renogy products. We’re glad to hear your N-Type panels and Rover Li MPPT are performing at their full potential. Your suggestions regarding built-in Wi-Fi/Bluetooth are well noted and appreciated.
Thank you for your continued support and trust in Renogy.
Weljade
Renogy Support
Received double the number of solar panels due to an unclear product listing. I contacted Renogy immediately to arrange a return, but instead of a proper returns process I was offered discount codes and sales-style responses. Return arrangements remain unresolved, and a separate battery order is now delayed. Very disappointing after-sales service. TBC
Reply from Renogy2026-01-16
Hello Robert,
We sincerely apologize for the inconvenience and frustration this has caused. This is not the experience we want for our customers.
To resolve the return and check the status of your battery order as quickly as possible, please contact us directly via phone or live chat, where our support team can assist you in real time.
Thank you for your understanding, and we appreciate the opportunity to address your concerns.
Kind regards,
Weljade
Renogy Support Team
My Renogy batteries have been great. Love the app.
Reply from Renogy2026-01-02
Hello Carl,
Thank you for sharing your feedback! We’re glad to hear you’re enjoying your Renogy batteries and the app. Your support truly means a lot to us 😊
Very slow delievere. I waitet more than 8 days and they still havent send it!
They tell me to contact them by chat, but denmark is not a option, so its not s option. Very bad and unprofessionel.
No phone support either.
Reply from Renogy2026-01-02
Hello Ronnie,
We sincerely apologize for the delay and understand how frustrating this experience has been. We regret that your order has not yet shipped after more than eight days.
For immediate assistance and to review your order status in real time, we recommend contacting our customer support team directly via phone or live chat on our website at www.renogy.com
. Our agents will be able to assist you more quickly.
Thank you for your patience, and we truly appreciate the opportunity to help resolve this as soon as possible.
Hello Paul,
Thank you for taking the time to complete the survey! We truly appreciate your feedback and are glad to hear you had a great experience.
If you need any assistance in the future, please don’t hesitate to reach out.
JC at customer support was great.
They researched my questions and even provided links for the items I need to upgrade my solar system. Thanks
Reply from Renogy2025-12-23
Hello Billydaho,
Thank you for sharing your feedback! We’re glad to hear that JC provided great support, took the time to research your questions, and shared helpful links for your solar system upgrade. We truly appreciate your kind words and are always here to help if you need anything further.
Charlie very much understood my problem. His communications were clear. He investigated my delivery issue and gave me confidence that it would be solved.
Reply from Renogy2025-12-23
Hello Robin,
Thank you for your kind feedback! We’re glad to hear that Charlie clearly understood your concern, communicated effectively, and took the time to investigate your delivery issue. It’s great to know he gave you confidence that it would be resolved. We truly appreciate you sharing your experience!
ECO-WORTHY
EcoFlow
Jackery
bougerv.com
Anker SOLIX US
OUPES
Momcozy
Victron Energy