Solar Panels, Solar Panel Kits, Charge Controllers, Inverters, Batteries, Portable Power Backups and Accessories. Power is our DNA. Go Anywhere With Power. DIY Solar.
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Is Renogy legit?
Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase.
However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.
After dealing with a faulty product on eBay and getting no where, one response per 24hours. I decided to call the renogy au 1800 number today. Vic took accountability of my issue, checked the progress of the complaint, answered all my questions and was extremely helpful. Is my problem solved yet, no, however I was so fed up and ready to write a scathing review of not just the product but the customer service process as well, Vic has really turned that around today and I hope the issue I am having is resolved in due time as well. Well done Vic for empathising, understanding and knowledge today.
Reply from Renogy2025-12-05
Thank you for sharing your feedback. We’re glad to hear Vic provided the support, clarity, and understanding you needed. Although the issue is still in progress, we appreciate your patience and are grateful that your experience with our team has restored your confidence. Please feel free to reach out if you need further assistance.
very responsive and accurate customer service as always
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
I made a mistake on the postage but they still helped me
I made a mistake on the postage but renogy were still willing to help me out to make sure I got the battery in time for my Christmas trip
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
Charlie was good to me, we were able to clarify the order and shipping.
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
Promptly answered, my questions got the info. I needed so that I could give you info that the battery could be replaced. Only thing lacking was should have been told that I only had a few days to get the info back to you.
Reply from Renogy2025-12-04
Thank you for your helpful feedback. We’re glad we were able to provide the information you needed to confirm the battery replacement. We also sincerely apologize for not informing you about the limited timeframe to respond. Your input is greatly appreciated and will help us improve our communication. If you need any further assistance, please let us know.
Franz answered all of the questions I needed answered.
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
Franz was able to help as much as he could in his role customer care. He sent my case further up the chain for resolution and i hope they will be able to assist. He does a great job.
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
I contacted Renogy this morning with questions about adding to my existing system, and the purchase of a new system. Rhea was very helpful, and provided ample information for me to make a confident purchase. Thank you.
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
Really help full advice with the customer service agent, on what i needed how to set it up, great help
Reply from Renogy2025-11-28
We’re happy to hear our representative provided helpful advice and guidance on what you needed and how to set it up. We appreciate your feedback and are glad we could assist!
We were having trouble with a scan and were unsuccessful registering the warranty on a recent purchase and had to resort to the old fashioned way of a phone call to resolve the issue
Reply from Renogy2025-12-04
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
Kaye was very helpful in troubleshooting my problem. Need the Tier 2 team to continue their work now. Thx
Reply from Renogy2025-11-28
We’re glad Kaye was able to assist you in troubleshooting your issue. Our Tier 2 team will continue working on it, and we appreciate your patience as we ensure a complete resolution!
Helpful, polite. Did take long to answer.
Find everything I answered.
Reply from Renogy2025-11-28
We’re glad to hear our team was helpful and polite. We apologize for the longer response time and appreciate your patience. Your feedback helps us improve, and we’re happy to have assisted you!
Jacinto was great at helping me everything I needed for a successful install.
Reply from Renogy2025-11-28
We’re happy to hear that Jacinto provided the support you needed for a successful installation. We appreciate your feedback and are glad to have helped make your project a success!
Camille was excellent in providing me answers to all my requests. Many thanks Camille!!
Reply from Renogy2025-11-28
We’re glad to hear that Camille provided excellent support and answered all your requests. We appreciate your feedback and will be sure to share your thanks with her!
Rhea, my human chat agent was fantastic and helped me quickly fix my missing invoice and re-established my problem account which had a problem. Super great customer service!
Reply from Renogy2025-11-28
We’re delighted to hear that Rhea provided fantastic support and quickly helped resolve your missing invoice and account issue. We appreciate your kind words and are happy to have delivered a great customer service experience
Renogy has a customer service and technical support program that takes the time to help DIYers. Margarita was particularly helpful advancing my technical issue to Renogy's technical team.
Reply from Renogy2025-11-28
We’re happy to hear that Renogy’s customer service and technical support were able to assist you, and that Margarita provided exceptional help by advancing your technical issue to our team. We appreciate your feedback and are glad to support DIYers like you!
Had an issue with a product, nobody's fault really. Initially, customer service was frustrating but once Jillian N came on board, everything was fixed. I'd say any company Jillian works for are all the better for it.
Reply from Renogy2025-11-28
We’re glad to hear that Jillian N was able to turn your experience around and resolve your issue. It’s wonderful to know her expertise and dedication made a positive difference. We truly appreciate your feedback and your kind words about our team!
After ordering parts from renogy one part was missing, phoned renogy with complaint of missing part and spoke to Lia, she was polite and sorted out delivery of new part within the week, always use renogy for my solar accessories
Reply from Renogy2025-11-28
We’re thrilled to hear that Lia provided polite and efficient support to get your missing part delivered within the week. It’s great to know that your experience reinforces your trust in Renogy for all your solar accessories. We truly appreciate your loyalty and your kind words!
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