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Written by the business, not verified by us.Renogy (renogy.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-27.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, knowledgeable, and efficient when guiding buyers and resolving technical equipment issues. Consumers also appreciate the high quality, reliable performance, and sturdy packaging of the power equipment and solar setups they purchase. However, some people mentioned experiencing frustrating communication delays and unexpected difficulties when trying to return faulty items or obtain rightful refunds. A few reviewers also reported receiving damaged products initially and struggling to get timely assistance from support agents during problem resolution. Others noted that response times could sometimes be slow and that certain solutions created new problems rather than fixing existing ones.
Auto-generated from all reviews of this business. For reference only.Jillian N. Was extremely helpful and professional helping me troubleshoot my BT adapter. In the end we were able to get a replacement unit working free of charge.
Thank you for your feedback! We’re glad to hear that Jillian N. was able to assist you with troubleshooting your BT adapter and ensure you received a working replacement. We truly appreciate your kind words and are happy to know your issue was resolved successfully.
They made it all a good experience! My Manufacturer of my truck camper did not put the best solar controller in my truck camper. It was not utilizing the solar panels and batteries that I paid extra for. After talking with Renogy they helped me decide which controller was best and I am very pleased!
Thank you for sharing your experience! We're so glad to hear that our team was able to help you choose the right solar controller for your truck camper. It’s great to know that everything is now working as it should and that you’re pleased with the results. We truly appreciate your trust in Renogy and your kind words!
I had a low expectation of Renogy being able to split an order to different shipping addresses, but they stepped in and coordinated with the shipping department and were able to get it done! And they actually followed up with me to confirm - didn't go into a black box.
Thank you for sharing your experience! We’re delighted to hear that our team was able to coordinate your order and ensure it was shipped to multiple addresses successfully. It’s great to know the follow-up gave you confidence in the process. We appreciate your trust in Renogy and are glad we could exceed your expectations!
I bought a full system panels, inverter, charger etc all up about $4000, they also offered free gifts with the purchases, mounting kits etc and a gift if you spent over $3200 after weeks on the phone to customer service they still have not sent my gifts or my inverter when i complained they said they could not supply me with these things and instead offered for me to return the items for a refund in the future(but i do not believe they will process the refund as their customer service is a nightmare, shifting blame to the business department) They never got back to me and gave me a run around for weeks, do not trust this company, and at this time it looks like they will keep my money for the inverter($500) and never send it or the free gifts advertised.
We sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand your concern regarding the missing inverter and promotional gifts. Please rest assured that we have acknowledged your feedback and are taking full responsibility to make things right. We will proceed with the return and issue a full refund as promised. You have our assurance that this will be handled promptly and transparently. Our team is continually communicating with you under case number CASE*******00088 to ensure that everything is processed smoothly. Thank you for your patience and understanding — we truly appreciate the opportunity to make this right.
i had an issue with my order and Camille was so nice and helpfull. Great to deal with that kind person.
Thank you for your kind feedback! We're delighted to hear that Camille was able to assist you and make the process smooth and pleasant. We'll be sure to share your appreciation with her — she’ll be glad to know she made a positive impact!
Jap answered our question quickly I wish the user manual had more details. I have been calling the help center A Lot as we install our 800 W system
Thank you for sharing your feedback! We’re glad to hear that Jap was able to assist you quickly. We appreciate your suggestion regarding the user manual — we’re always looking for ways to make our documentation more detailed and helpful for customers during installation. If you have any additional questions as you complete your 800W system setup, please don’t hesitate to reach out — we’re happy to help!
Rhea was a great help. Within minutes my request for what I needed was resolved. Thank you
Thank you for your feedback! We're delighted to hear that Rhea was able to resolve your request so quickly and efficiently. We’ll be sure to share your kind words with her. We truly appreciate your support and trust in Renogy!
Needed help with product registration. The web app would not work. The phone registration was pleasent. The agent was knowledgeable and personal. First class service. Thank you.
Thank you for sharing your experience! We’re glad to hear that our team was able to assist you with your product registration and provide a smooth, first-class service over the phone. Your feedback means a lot to us — we’ll be sure to share your kind words with the team!
Camille was unbelievable in her follow up. We had to refuse a shipment as it was headed to an old address and no one would be there to accept the solar panels. She was able together them turned around before they got there and followed up with almost every day with the status a made sure I received my refund right away. She’s the best person
Thank you for sharing your experience! We’re thrilled to hear that Camille provided such exceptional support and consistent follow-up to ensure your shipment and refund were handled smoothly. We’ll make sure to pass along your kind words—she’ll be so happy to know her efforts made a difference!
Had an inverter fail. After a few tests Lia had a shipping label to me to return the unit. A new unit was issued right away to replace the defective one. Lia at Customer Service was very kind and always quick to respond. We need more people that are customer focused like Lia is. 5 stars.
Thank you so much for your wonderful feedback! We’re delighted to hear that Lia provided prompt, kind, and efficient support in resolving your inverter issue. We’ll be sure to share your kind words with her and the team. Your satisfaction means a lot to us—thank you for choosing Renogy!
Leona customer service tech was the most helpful and went out her way to answer my questions to combine 4 solar panels in series to 2 sets of parallel to lower voltage for Oupes Mega 3 power station. Thank you, Great customer service and product. David H, Galveston, TX
Thank you for sharing your experience! We’re so glad to hear that Leona went above and beyond to assist you with configuring your solar panel setup. We’ll make sure she receives your kind feedback. We truly appreciate your trust in Renogy and are happy we could help make your setup a success!
Camille helped me VERY quickly with a return that was my fault. I bought the wrong size battery and the process was very easy. Thank you so much!
Thank you for sharing your experience! We’re glad to hear that Camille was able to assist you quickly and make the return process easy. We truly appreciate your kind words and look forward to serving you again in the future!
I have ordered over 15 inverters from Renogy and for the first time, I received a non-functioning remote. Camille helped me to get a replacement so I can continue moving with my installations for my small business. Thank you, Camille.
Thank you for sharing your experience! We're glad to hear that Camille was able to assist you in getting a replacement quickly so you could continue your installations without delay. We truly appreciate your continued trust in Renogy and your loyalty as a valued customer.
Great customer service from Rhea with answering an obscure technical question. Fast, polite & accurate.
Thank you for your kind feedback! We’re happy to hear that Rhea was able to assist you quickly and accurately with your technical question. We’ll be sure to share your appreciation with her and the team!
Very helpful, kept me updated with chabges to my order
Thank you for your feedback! We're glad to hear that our team kept you informed and updated throughout the changes to your order. We truly appreciate your patience and trust in Renogy!
Thank you for your feedback! We’re glad to hear that Franz was professional and helpful during your interaction. We truly appreciate your support and will make sure to share your kind words with him!
I needed a document for my lipo batterie, Lia take care of my question and she find me the ece r10 certification for this product and very quickly so big thanks to Lia and renogy !
Thank you for sharing your experience! We’re delighted to hear that Lia was able to quickly provide you with the ECE R10 certification you needed for your LiPo battery. We appreciate your kind words and will be sure to share your feedback with her and the team!
Oscar was polite, patient, and explained everything and took his time looking up information helping me.
Thank you for your kind words! We’re delighted to hear that Oscar provided polite, patient, and thorough assistance while helping you. We’ll be sure to share your feedback with him — it’s always great to hear when our team members make a positive difference.
I got 2 200w solar panels and I only get 8w out of each one they are faulty after weeks of me sending pictures of tests still nothing from them good marketing not so good products after getting the solar panel on the 17th of September iv now got 2 replacement ones on the 3rd of November they are both the same tested with 2 different multimeters the time that it takes up speaking to them doing all the testing you might as well pay more somewhere else don't waste your money
Hi, We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. To help us investigate further, could you please provide your existing case number (if available)? If you don’t have a case number, please share your contact details — including the phone number and email address associated with your order — so we can create a new case and reach out to you directly for assistance. We’ve also clicked the “Request Information” button to formally ask for your case number and the email address you used when contacting us. Once we receive this information, we’ll be able to locate your file and proceed promptly with the investigation.
Frances gave me an update just about every other day, so I knew what was going on with my warranty claim, I really appreciated that
Thank you for your wonderful feedback! We’re so glad to hear that Frances kept you consistently updated throughout your warranty claim process. Providing clear and timely communication is something we strive for, and we’ll be sure to share your kind words with her.
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