Way to go
Great customer service and friendly
Reply from Reservations.com2026-07-31
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
About Reservations.com
Data updated- Website
- reservations.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 92% (22/24)
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Is Reservations.com legit?
Reservations.com (reservations.com) has a 4.6 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being exceptionally helpful, patient, and polite while guiding them through various accommodation options. Many people appreciate the prompt assistance, clear communication, and smooth booking process that makes securing a room completely hassle-free. Some reviewers were not happy with unexpected price increases and unclear additional fees added during their reservations. A few customers also noted frustrating currency conversion discrepancies between the initially listed prices and the final amounts charged. Consumers pointed out that these billing surprises made managing their travel budgets unnecessarily difficult and stressful.
Auto-generated from all reviews of this business. For reference only.What people say
My family of 5 (3 small children) were…
My family of 5 (3 small children) were stranded at Newark at 2am after our international flight was cancelled. We showed up here, exhausted, frustrated, to be told we could not check in till 3pm. Told them the situation. $350 wasted. And 2 days of our our trip forfeited. Thank you United Airlines. And Fairfield Inn. SHAME ON YOU
Reply from Reservations.com2026-07-30
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Kennedy was a sweety! Problem solved!
She was very sweet to me on what was a very high stress situation for me. Even though she could not have known that. She had easy solutions which made decision making very easy. Kennedy was the kindest person I spoke to all evening. Gratitude from the bottom of my heart.
Reply from Reservations.com2026-07-30
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
The agent spent a great deal of time to…
The agent spent a great deal of time to help me. She did not sound put off by my budget.
Reply from Reservations.com2026-07-29
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Ricky Jay was beyond awesome
Ricky Jay was beyond awesome. He stayed on the phone with us until he finally found us a room for the night when every hotel near the Denver airport was booked solid. He went way beyond to help us late at night. He was cheerful the whole time and gave us exceptional service.
Reply from Reservations.com2026-07-29
Greetings Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Best Western AI Agent charges before you actually approve charges.
Starting with the AI agent. They pushed the charge through before answering questions that I raised immediately after stating the totally amount to be charged($691.18) Rim was quoted at ~119/night for two nights ($480 total). Thus extra fees seemed high, with no explanation. It would have been nice to have be the AI agent confirm that the total account was acceptable before charging. Then hen the call was escalated. The Supervisor AI was trying to hide that they were AI. They should be honest. I normally don't have to problems working with computers/AI, unless they push through and perform actions before I actually accept the work they have performed. It did not take to much to get to a human. There were 2 problems when interacting with the human. They mistakenly assumed that Shane is a female. I had to inform her that I am indeed a make and was my transaction. 2nd she be was misinformed about the AI discount. She informed me that it was above and beyond the amount that was charged to my credit card. But the texts received indicated values that added up to make whole the problems that the AI agent caused.
Reply from Reservations.com2026-07-29
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Super service
Super service, efficient and friendly. Truly looking for to our upcoming stay.
Reply from Reservations.com2026-07-28
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
The booking process for an unexpected…
The booking process for an unexpected last minute booking went very smoothly with the help of Shantell
Reply from Reservations.com2026-07-28
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
My agent Andy
My agent Andy, provided excellent customer service, he’s efficient and Speaks clearly. My Husband couldn’t locate his wallet to find his credit card. Andy was patient and said that he would stay on the phone until my husband found his credit card. Mahalo Andy!
Reply from Reservations.com2026-07-28
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
James was very helpful after I was…
James was very helpful after I was talking to one of your other reservationist when she gave me the price to the rooms we got disconnected by accident somehow I don’t know I called back and I was talking to James Clarence who helped me very professional very good customer service and she was able to get on the page on the quote that I had received from Monica. James was able to pick up right there and we went through everything that we had talked about and I’m happy with the results. Very good service thank you.
Reply from Reservations.com2026-07-28
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Great booking experience
Reymar was extremely helpful throughout the booking process for a last minute trip. He was able to help us find exactly what we needed at a lower price than expected!
Reply from Reservations.com2026-07-27
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Nishant led me to believe he was a…
Nishant led me to believe he was a Hyatt booking agent and after I told him multiple times that we are 4 people needing 2 double rooms with 2 queen beds we arrived to our hotel to find we had 2 king rooms and that we hadn’t even booked officially with Hyatt so there was nothing they could do. I’m furious. A totally unacceptable way to start a trip to NYC
Reply from Reservations.com2026-07-27
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Romel was very helpful in assisting us…
Romel was very helpful in assisting us with our reservations. We have a work trip coming up and he was able to get us the room and rate that was requested. He is very knowledgeable about the hotel. We will definitely booked with him again.
Reply from Reservations.com2026-07-24
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Customer Service by Joanie was Exemplary
Customer Service by Joanie was exemplary. She went beyond in completing a 4 day reservation within a budget price, and a room worthy of dignitaries. Joanie is Management Material. She puts forth the needs of the client and is an asset to the agency she represents as well as herself. Thank you for your support. Craig
Reply from Reservations.com2026-07-24
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly Melanie P.
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