Reservations.com (reservations.com) has a 4.6 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being exceptionally helpful, patient, and polite while guiding them through various accommodation options. Many people appreciate the prompt assistance, clear communication, and smooth booking process that makes securing a room completely hassle-free. Some reviewers were not happy with unexpected price increases and unclear additional fees added during their reservations. A few customers also noted frustrating currency conversion discrepancies between the initially listed prices and the final amounts charged. Consumers pointed out that these billing surprises made managing their travel budgets unnecessarily difficult and stressful.
Auto-generated from all reviews of this business. For reference only.I was told it went cost me less to do it this way. In the long run it cost me $100 more with all the fees they added on top. Booking directly through the hotel was cheaper than their price as well. Don't plan on using again.
Thank you for taking the time to reach out and providing us with valuable feedback! Kindly, Briana S.
I set up for a different check-in time.The bot did not do anything to be helpful at anytime.It was a total fiasco , probably the last time I would book through this agency
Thank you for taking the time to reach out and providing us with valuable feedback! Kindly, Briana S.
Very nice and explained everything and answered all my questions. Easy and quick
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
I really didn’t enjoy speaking with a non- emotional computer. In fact if I had gone directly to the hotel the price would have been better. You need to be unplugged or deleted.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Stella made my reservation transaction very easy. She was very polite & thorough with the information she gave me.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was very good in making everything easy for me to make my Hotel Reservations. Lots of knowledge and was easy to talk to.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Robert was helpful, courteous, knowledgeable and efficient. One of the best customer service experiences I've had in years. Thanks Robert.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Jesus Emilio was very nice and helpful really appreciate the attention
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Very very helpful. I was having trouble online reserving the room and she was so helpful. Veronica did an awesome job of explaining everything to me since we live in Louisiana and will be traveling for 5 hours. Thank you Ms. Veronica.👍👍
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
A BOT made a BIG mess of my reservations TWICE and until I got SALMA and asked her if she was a real live PERSON — my problem could not be fixed. Salma took her time and unraveled the entire mess made by BOTS! Thank you Salma - excellent patient customer service!!!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The gentleman I was working with did an excellent job helping me book 2 rooms for a funeral.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She listened to me and what I wanted. She explained everything an confirmed 2 times Thank you for a good experience.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Fine job. Matthew was very good at finding my best rate.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Riaya has become a trusted partner in my journey through DLVCL lymphoma. Each time I call your your hotel. She is courteous and efficient. I don’t see well and she always guided me through the confirmation process seamlessly thank you for employing her. Every employee should be as conscientious as she is, Sincerely, Melissa Shuck Ada room with multiple stays at your hotel. Best Western Prospect Boulevard Frederick, Maryland. unprompted review because she is that good.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Gilmar did a great job at assisting me with my booking, he was very thorough and very knowledgeable of his job. May I add his willingness to assist me with a cheerful voice. I really like that. Great job Mr. Gilmar.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
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