Reservations.com (reservations.com) has a 4.6 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being exceptionally helpful, patient, and polite while guiding them through various accommodation options. Many people appreciate the prompt assistance, clear communication, and smooth booking process that makes securing a room completely hassle-free. Some reviewers were not happy with unexpected price increases and unclear additional fees added during their reservations. A few customers also noted frustrating currency conversion discrepancies between the initially listed prices and the final amounts charged. Consumers pointed out that these billing surprises made managing their travel budgets unnecessarily difficult and stressful.
Auto-generated from all reviews of this business. For reference only.Jonathan did a amazing job getting us booked in
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
The hospitality he show and the patient that he showed as well and very informational for my needs and what it takes for me to be able to make the reservation
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Reserverations person was very helpful and very careful to make sure all info was correct.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Pleasant woman very knowledgeable.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was courteous and double checked all the information for accuracy!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly Melanie P.
I experienced the most excellent customer service! Timely and efficient
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly Melanie P.
Thank you so much. He was so very helpful, knowledgeable and professional!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly Melanie P.
He was Very Helpful, patient and Fast getting a Room for my staying at Loews Chicago, Thank you for doing a Great job
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Great customer service. Did everything tomorrow satisfaction and made sure that I was completely satisfied
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
I wanted to use my Hilton points and was told to tell the hotel at check in and the reservation is non refundable??
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Can you rate lower than one star? I was told that the hotel was pet friendly and booked the reservation. $280 for one night stay. When I arrived at the hotel I was told that it was not pet friendly. To add insult to injury the fee was no refundable. Great job Whydham Hotel Group.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
She was.very polite and very helpful it was easy to make my reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Roger was more than helpful. He went above and beyond to secure a reservation for me. I sincerely appreciated his assistance.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
We were making reservations. He was very helpful and very professional.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Courtesy and competence were the hallmark of this interaction.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Knowledgeable and experienced ended the call smiling
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
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