Reservations.com (reservations.com) has a 4.6 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being exceptionally helpful, patient, and polite while guiding them through various accommodation options. Many people appreciate the prompt assistance, clear communication, and smooth booking process that makes securing a room completely hassle-free. Some reviewers were not happy with unexpected price increases and unclear additional fees added during their reservations. A few customers also noted frustrating currency conversion discrepancies between the initially listed prices and the final amounts charged. Consumers pointed out that these billing surprises made managing their travel budgets unnecessarily difficult and stressful.
Auto-generated from all reviews of this business. For reference only.Nelsida was professional and courteous and made the reservation process very easy.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Abby answered quickly and within minutes, the booking ‘glitch’ ( I was booking online and the “process” wouldn’t proceed) was resolved. Efficiency amd pleasantly handled. Thank you, Abby!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Zara was VERY professional & courteous. She went above & beyond in finding me a hotel in the area I needed & at a reasonable rate.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Dorje did a fantastic job helping me wade my way thru the hotels near me to find one that has 1) refundable rates or a reasonable penalty for cancellations and 2) was close enough to my home that my visiting sister can easily navigate driving my car back to the hotel if necessary. Dorje was wonderful about exploring all my options with me. In the end I felt bad I didn’t book anything as I needed to weigh all those options. Dorje was so knowledgeable & soooo patient. I tip my hat to Dorje for all the time he spent helping me and his “go the extra mile” attitude and helpfulness. Thank you, Dorje. You’re a star!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Very polite, patient and helpful
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The agent was very helpful and patient with my request!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Quick and easy. The representative was very helpful and nice.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Lovely girl- easy breezy. So nice to talk to a real person
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Griff was easy to understand and was very helpful in finding the best deal for me! Thank you Griff for all your help 😊
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was awesome. I would suggest her to any friends or family members. Thank you.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Agent was courteous and attentive to my needs
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Cristal Joy was very helpful and knowledge. She was patient and made sure everything was perfect. thank you
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
The agent was professional, friendly, and very knowledgeable.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Shubham went above and beyond in getting us the best reservation,very helpful and informative,and knowledgeable!!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Very helpful after a very stressful and long day! Thank you for your help and patience. I truly appreciate you and your help!!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Very helpful , hotel clean. All staff have been very nice!!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
What a scam. I called the number for the hotel direct, I was not talking to the hotel, they didnt have access to the discount I wasvtold to use...Limited availabity o no that room sold out o no...found one...hurried me thru the 1 night cancellstion policy...o got one, got my credit card, name, email. phone nbr. Will send me an email with res nbr...email that i got is a $50 voucher. I look up on line, rooms are bountiful @$50 less still without the discount the hospital next door had suggested. And no cancellation penalties. Look online first. My mistake.
Greetings, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
Very quick response and knowledge about additional hotels in same area
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Kerri-Lee was very thorough & beautifully pleasant ♥️
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Steve was very nice and friendly, helpful.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
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