Reservations.com (reservations.com) has a 4.6 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being exceptionally helpful, patient, and polite while guiding them through various accommodation options. Many people appreciate the prompt assistance, clear communication, and smooth booking process that makes securing a room completely hassle-free. Some reviewers were not happy with unexpected price increases and unclear additional fees added during their reservations. A few customers also noted frustrating currency conversion discrepancies between the initially listed prices and the final amounts charged. Consumers pointed out that these billing surprises made managing their travel budgets unnecessarily difficult and stressful.
Auto-generated from all reviews of this business. For reference only.Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Do not use this website, total scam. They charged me 3 times the amount of the hotel stay. Total crooks!!!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
It's very difficult to find a motel online when you don't know the area around where you need to stay. I wanted to stay in the Nashville Area but the place I ended up in was way off the highways in the area. With the help of my Google maps I was able to get to the location of the motel. The room was comfy and clean and I enjoyed breakfast. Now that I'm back to my apartment, I realize 🤔🙏🏻👀 it will be a while before I travel again.
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Rollie was so helpful! He was kind, professional and presented options.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Pleasant made it very easy to book my reservations
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Jose was very polite and helpful. He found me a room quickly and priced very reasonable.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
The fact that I know nothing about the hotel but the lady stayed with me until she got me satisfied and I think that’s wonderful…
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Tasha was very professional, friendly and patient, as I was driving and she waited until I had a red light in order to get my cc#. It was a pleasure speaking with her 😊
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Thank you for organizing my last minute stay , I really appreciate it , check in was very pleasant as well . Shauna Burke
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Mark Albert was an exceptional representative for Marriott Hotels. I suffer from an extreme anxiety disorder and from the moment he answered my call he treated me with sincere care without even knowing of my disorder. He was calm, caring and professional. He made me feel so welcome and reassured me that all of my concerns had been met. If he were my son I would be incredibly proud of the gentleman he had grown to be and how dedicated he is to his job. If there is such a customer service award, I would make it my mission to teach other Marriott employee’s how important it is to treat every customer with care, empathy and compassion. God Bless Mark Albert as he goes above and beyond typical customer service. Bless you Mark Albert your kindness has not gone unnoticed, for this and I’m sure every customer you come in contact with a Huge Word of Thanks! Respectfully, Debralee McGuire
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very nice and friendly person, also very knowledgeable. Looking forward to my stay!
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Young man was polite, very professional, listened attentively to my request, processed my booking, verified all info.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Great room and had a good night rest. Thanks to Samuels. He was very trustworthy, polite and considerate
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
I had a last minute hotel change for work due to the original not having early check in. I work graveyard and life out of town so I needed a room at 8am literally just to sleep and shower and go back to work at 7pm. I called at 730am and was able to not only get a room but early check in to get well rested sleep before another 12 hour shift. The room was super cute, clean, and I’d absolutely love to stay here again.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
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