I was able to understand the person had…
I was able to understand the person had no accent
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
About Reservations.com
Data updated- Website
- reservations.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 92% (22/24)
Do you own Reservations.com? Claim this profile for free and start replying to reviews.
Is Reservations.com legit?
Reservations.com (reservations.com) has a 4.6 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being exceptionally helpful, patient, and polite while guiding them through various accommodation options. Many people appreciate the prompt assistance, clear communication, and smooth booking process that makes securing a room completely hassle-free. Some reviewers were not happy with unexpected price increases and unclear additional fees added during their reservations. A few customers also noted frustrating currency conversion discrepancies between the initially listed prices and the final amounts charged. Consumers pointed out that these billing surprises made managing their travel budgets unnecessarily difficult and stressful.
Auto-generated from all reviews of this business. For reference only.What people say
We asked for a room in a wedding block
We asked for a room in a wedding block. It ended up being way higher than what the wedding block would be. It was not explained that he was charging us more because it would be refundable. He did a terrible job. Also, I asked him to cancel the reservation, which he did not do. And then he told us it would take up to 15 days to get a refund, even though it was his mistake.
Reply from Reservations.com2026-08-21
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Sharon was very helpful and patient…
Sharon was very helpful and patient getting my information needed for the reservation. She made certain I knew what I was reserving as well. She spoke clearly. I have hearing issues so I appreciate sharp pronunciation. Thank you Sharon.
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Very helpful
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Finding hotel in close proximity
Assistant found a hotel in close proximity to event we’re attending. He was very courteous.
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Pleasant
Pleasant, speedy and helpful 😊
Reply from Reservations.com2026-08-21
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Arya the agent check for availability…
Arya the agent check for availability at different hotels that would accommodate what I was looking for in October 2026. She was so patient and kind I was pleased with her knowledge of the area.
Reply from Reservations.com2026-08-21
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
A Fraudulent and Manipulative Experience
Reservations.com has no authority or ability to properly represent the hotels that they claim to be serving. I was confidently given completely made up and fraudulent rates and drastically overcharged. The person I spoke to on the phone did not identify themselves as a third-party. This is nothing short of deceptive and manipulative behavior. It was not until the tail end of the booking that I started to become aware that I was not actually talking to the hotel. At that point, I honestly should’ve hung up the phone. When the best resolution to the many issues that I faced was to cancel the booking so I can book directly with the hotel. It should tell you all you need to know about the value that reservations.com offers. This company serves absolutely no purpose and offers no tangible value in the sequence of events to book rooms or anything related to travel. They are nothing more than a needless and exploitative middleman in what should be a direct and straightforward process. The misrepresentation and negligence displayed by their sales person, and by this companies entire approach to operations is appalling and something that I will want to push against as hard as I’m able. If this review is being read by anyone of the general public looking to use these services, simply DO NOT proceed. Hang up the phone. Close the browser tab. Contact the hotel directly. If its review is being utilized internally, do yourselves and everyone else a favor and cease operations. I’m sure your time and talents would be far better utilized within a business that actually has something of value to offer. Stop wasting everyone’s time and money.
Reply from Reservations.com2026-08-21
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
Anthony was great!
Anthony was great. So helpful and knowledgeable. He made the experience of booking a real breeze. Thanks Anthony!
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
She was very polite and very helpful!
She was very polite and very helpful!! She worked very hard to get us close to what we preferred.
Reply from Reservations.com2026-08-19
Greetings, Thank you for taking the time to reaching out and provide us with valuable feedback! Kindly Melanie P.
My reservation was easy to make over…
My reservation was easy to make over the phone and Reymar explained the rates and fees and availability well.
Reply from Reservations.com2026-08-19
Greetings, Thank you for taking the time to reaching out and provide us with valuable feedback! Kindly Melanie P.
Satisfied
Listening to my request and made a grand effort to satisfy my needs as a senior citizen/veteran with physical issues in issuing the room I requested with 2 beds that was affordable.
Reply from Reservations.com2026-08-19
Greetings, Thank you for taking the time to reaching out and provide us with valuable feedback! Kindly Melanie P.
Over charged $309 on my credit card
I was quoted $71 per day for Wyndum Travelodge Cleveland Airport for Aug 10/17. When I got to the hotel they said $51 a night(7 days) = $357. My credit card was bill $760. It seems as I was charged twice. Please credit me $309. The res: H19531621
Reply from Reservations.com2026-08-19
We appreciate you bringing this to our attention and value your feedback. We have looked into this issue and see that the charges on your reservation are as listed below: Nightly Rate: $79.85 USD x 7 nights Tax Recovery & Fees: $28.80 USD x 7 nights Room Total (Nightly Rate + Taxes/Fees): $760.54 USD Please let us know if you have further questions or concerns! Kindly, Briana S.
Wendy was an absolute joy and breath of…
Wendy was an absolute joy and breath of fresh air to talk to. Initially, it said the rooms was unavailable but she tried again and was able to secure us the room we needed. It was so nice talking to her and I cannot speak highly enough of her professionalism and thoroughness.
Reply from Reservations.com2026-08-19
Greetings, Thank you for taking the time to reaching out and provide us with valuable feedback! Kindly Melanie P.
Friendly professional service
Reply from Reservations.com2026-08-19
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
Customer service
Adrian made it great,patient with me, efficiency!
Reply from Reservations.com2026-08-19
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans! Kindly, Briana S.
She was AWESOME
She was AWESOME! Super friendly and incredibly efficient. Great experience through and theough
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Angie was a delight
Angie was a delight. She was very courteous, professional and on point. Thank you Angie 😊
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Joseph was courteous and very well…
Joseph was courteous and very well spoken. He even took my ribbing with good spirit. I wish more people in his profession could be that nice. Have a great day Joseph!
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Jolene’s Assistance With ReservationsThe time and care Jolene took to get…
The time and care Jolene took to get the reservations correct especially since I was making reservations for leadership at an event my business is hosting.
Reply from Reservations.com2026-08-20
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
Guest Reservations
Reservations.com
HotelsOne
Booking.com
Reserve2 Hotelguides
ReservationDesk.com
Flynfare
Headout