Reservations.com

George RetiCanada · 1 review · Experienced 2026-08-16 · Posted 2026-08-17

We had driven over 1,000 km and were…

We had driven over 1,000 km and were very tired. It was near midnight, and we happened to connect with Ritchelle on a call-in line. There was no vacancy anywhere near the Airport or the Ferry Terminal, but that did not deter her from finding us a place to spend the night. She contacted and spoke to five established hotels, and found us an economical place. She was very patient and professional, and deserves positive reinforcement. I highly recommend her for your company - a true benefit.

jpempowerednowUnited States · 2 reviews · Experienced 2026-08-14 · Posted 2026-08-15

Great way to find accommodations

Vladimir was so patient with our call and was very helpful in getting us nice accommodations considering we were tired and confused on our end. He has great customer service skills and you can hear his smile through the phone. We made it safely to the destination he chose and we got a good rate. Thank you Vladimir, you are a treasure.

Very pleasant

Very pleasant. Understanding, didn't have to keep repeating myself. Knew the right questions to ask.

Easy to book

He was very helpful

He was very helpful! It was appreciated!

She answered all of our questions

Please state who you work for......

Let me start with I have intentionally used Expedia before with no issues. The agent, Rain, did not disclose that my reservation was being booked through Expedia. I felt as though she misrepresented who she worked for, especially when I asked her is this Double Tree!! Next, my entire dates for reserving are not shown at the hotel location, I called them to confirm. They only have one date and that is the first day, which is a prepaid date. They (the hotel) found no information using the confirmation or itinerary numbers that were noted in the email that I received! She constantly tried to rush to get me off the phone, trying to move forward, as to not/avoid answering my additional questions. My concerns grew; I found the above interactions to be unacceptable and decided to cancel that reservation. I called to cancel, spoke to another agent, explaining my concerns. I asked for a supervisor (I did not receive one), he tried to resolve things. I requested my "full" refund with no penalty deductions due to negligence and that my reservation was made only with that hour; he granted my full prepaid amount saying that it should appear on the credit card within 2 to 7days. Please train, advise "all" of your agents to fully disclosure information and to practice patience when helping clients....thank you!!

Very efficient agent

Very efficient agent! Quick and accurate booking process! He was excellent! Happy I was able to make reservations over the phone because online was not working — Hampton Inn‘s site problem, not mine.

Jasond was awesome helpful…

Jasond was awesome helpful knowledgeable and helped with everything I needed

Kind sweet and professional

Very professional

Very professional, very efficient, pleasant-natured

Teresa was so easily professional and…

Teresa was so easily professional and diligent in looking for exactly what I wanted for a weekend getaway. She went the extra mile to call two hotels to ensure they had the amenities I requested. She took care of every detail without making me feel like I was taking up her time as we were engaged over an hour finding just the right accommodations. Well Done, Teresa!

It was a clean place

It was a clean place. Trash was taken out. Bedless made receptionist was very attentive. Only one problem. One of the lamps did not turn on otherwise we had a good time.

My agent was kind

My agent was kind, efficient and took quick and good care of my concerns after a late night flight cancelation. A+++

Very helpful and friendly

Thank you Anthony!

Anthony was very kind, professional, helpful and pleasant. He took great care of my requests and set everything up for me!! Cudos Anthony!!

Very easy to book my room

Very easy to book my room. Spoke clearly!

What a wonderful experience

What a wonderful experience, could not have been more pleasant and helpful. Wendy Patricia knew exactly what we were looking for and was so happy to help

Emanuel was very patient with me

Emanuel was very patient with me. I have a neurological condition that makes it hard for me to speak clearly and loudly enough to be heard, especially when I am talking on the phone. Often times when I try to speak on the phone the person I am communicating with gets frustrated and sometimes they give up. I appreciate Emanuel’s professionalism and am looking forward to staying at EQC

Very polite and knowledgeable.