Reserve2 Hotelguides (reserve2.hotelguides.com) has a 4.4 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and knowledgeable when handling difficult hotel reservations. Many people note that representatives always go the extra mile to find affordable rates, ensure comfortable stays, and resolve issues smoothly without stress. Travelers appreciate the seamless booking process, noting how polite agents take time to explain all details clearly.
Some reviewers were not happy with unexpected charges and occasional booking errors made by the support agents. A few consumers also mentioned being booked for incorrect dates, experiencing major rate jumps, or receiving unexplained fees during their transactions.
Auto-generated from all reviews of this business. For reference only.
When I called to make the reservation I was told that I couldn’t make the payment for my reservation at the hotel it had to be made over the phone. When I got to the hotel the male that helped me said that they would need a card put on file just in case of any damage was made and to make sure the names match. I understand that cause it’s policy. But the part I don’t understand is that I was told I wouldn’t be getting charged anything because I already did the “pre-paid” option. I check my bank statements in the morning and it shows two payments made for La Quinta Inn. When I went to check out I asked the Female upfront about me getting charged twice. She said I chose pay at the hotel but that option wasn’t available when I was speaking to the representative Joros. The lady upfront also informed me that I wasn’t supposed to get charged anything while making a reservation.
This was AI and I specifically said that did not want to speak with AI. It was misleading, I didn’t know it was prepaid and that my card was going to be charged before I stayed at the hotel. Charged a recovery fee for what, and never was told. Got to the hotel their rate was much cheaper and reasonable. The hotel was the one said that it was not them that I spoke to, it’s AI. The hotel tried to reconcile the situation, but never could get a live human supervisor or manager to speak to, to access the
Situation. The worst reservation I ever made, never again with this over charging AI Robot!!
She was very short, didn't like repeating things for me to write down. Seemed in a big hurry, but I kept asking to repeat and she did so. Abruptly cut off the end of our conversation, but I did get what I needed after being persistent
Brian was very nice very respectful and took the extra time to look for a better discounted rate for me. I’m being being my age. I have everything in this day and age I have AARP I have Senior and I have AAA so he was patient and looked for the best rate for me. I would definitely have no problem speaking with him again.
The hotel is a dump
Trash, water leaking from roof as you enter the door way. No paper towels in restrooms. Bars on doors n windows. Poor customer service. Front desk person bearly speaks English I get he is from INDIA? But communication was difficult. He had no answers to any of my questions. Lack of knowledge in the hotel business. Unsafe with questionable people loitering the property. The hotel property was dirty as you entered the premises with the trash dumping area right up front which was the first thing you see. Not a place a would feel safe staying overnight.
I was denied full refund under this conditions. Highly Disappointed. I will not recommend this Hotel to anyone.
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