Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Is Saltwaterfish.com legit?
Saltwaterfish.com (saltwaterfish.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 26% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-09-02.
Placed order to receive free shipping and additional gift. Gift (Ricordea) didn’t arrive.
Contacted vendor. Store representative assured me that the free gift (Recordea) would be added to next purchase.
Made second purchase. Received free shipping and store credit for one dead fish from first order.
Order arrived. No Recordia. Contacted store and spoke with same rep. She said there is a note about an issue with Recordea and I would get it with next purchase.
Surely an alternate could have been shipped!
I’m done with false advertising!
Nice fish. Poor customer service!
Many things went wrong. Period.
First I ordered 5 gobies. In one bag that marked had 3 gobies inside, I only got 1. So I filed a request for missing items. They automatically texting told me come back in a few days.
Next for the Anthias I ordered. It was thin/malnutrition down to like a piece of paper. It died after the 1st day in my standalone tank. I wish this site allow me to upload picture so I can show how skinny the fish is when it arrives.
In both cases above, I have to wait 3 days to see if they will pay for the deceased fish.
Overall, I think while they give out lots of freebies but you need to think about quality of fish you are getting. How many really arrive in good condition and how many make it in the next few days. Then the hassle and turn around time on filing claims (assume they will take your claim)
Reply from Saltwaterfish.com2022-10-05
Thank you for your review and feedback. This issue was a miscommunication and a replacement order is shipping out today. We hope that you will reach out to our customer service team again if there are any issues with future orders. We are available by chat, email, and phone. We sincerely appreciate your business.
This is the 3rd or 4th time I placed an order with Saltwater Fish. They have a wide variety of fish, clean up crews and tank accessories. A lot of sales. They also stand behind what they sell. I would highly recommend.
I had a bit of trouble trying to make an account, but that was probably more my fault. I'm not great with technology. I finally got it and made my purchase, my fish are due to arrive on 9/27/22. I chose the Fed-X building to pick my fish up at so they aren't in truck for who knows how long.
Some of my fish arrived DOA. Saltwater Fish gave me full credit refund for the dead ones.
I have used “Saltwater Fish” for decades and I love them and their marine critters!!!
This was the first time I’ve ordered fish online and was nervous. Everything went great and all fish, inverts, and algae were in great shape and doing well. I was aware of the weather when I ordered and wouldn’t do this year round as I live in the Midwest. I would order from them again.
Ordered snails that were all dead fixed with a store credit then ordered coral and arrived dead and they were so generous to give me a $10 credit after all the shipping I paid for dead stuff. Thanks saltwater fish.com. I’m DONE
Reply from Saltwaterfish.com2022-09-26
Thank you for your feedback regarding your experience. Our guarantee policy and use of credit info is listed on our website. Regarding your claim that the coral arrived deceased, I've reviewed the claim, and it was submitted 3 days later and the photo shows a fully intact, leather coral with healthy tissue; however a courtesy $10 store credit was issued for the overall disappointment. As long as the coral tissue isn't disintegrating, it is alive and well, and will extend polyps within a matter of days to weeks depending on the aquarium parameters and water quality.
These guys are great I have ordered several fish and only lost one but even then the were so great to work with at giving me credit so I could replace my lost fish
I had one DOA follow the procedures of credit was issued no questions asked just as indicated on their website that we shipped another fish with a different fish order i had no problems on Accommodating the changes. They got it all right.
Ordered a group of ten blue legged hermit crabs and one gobi fish. Gobi seems healthy, crabs however were all dead/empty shells except for 1. It's possible this was due to shipping but unfortunate. Probably will not order again.
Reply from Saltwaterfish.com2022-09-16
Thank you for your feedback. Generally, issues such as this are easily resolved with a quick chat, email, or call to our customer service department. Please consider trying us again in the future.
my livestock came in a day late thanks to FedEx Express
my livestock order came in a day late from Fed ex overnight. 3 doa's and took pictures and contacted Saltwater fish.com. Representative was very helpful and emailed me the replacement form. Im hoping next carrier will treat with care
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