We've created the world's most accessible at-home wellness experience.
Written by the business, not verified by us.
Is Saunabox legit?
Saunabox (saunabox.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff for their incredible helpfulness, detailing how team members provide personalized guidance and exceptional support during the entire purchasing process. Many consumers find the products very convenient to set up, fast to heat up, and wonderfully easy to use for daily home wellness routines.
However, some customers also noted frustrating issues with defective parts, broken components, or equipment failing shortly after initial delivery. A few other people also felt that customer support became entirely unresponsive or unhelpful when they tried to resolve these unexpected equipment problems.
Auto-generated from all reviews of this business. For reference only.
I received our saunabox about a month ago. It didn’t work from setup. I reached out to email support and went back and forth with delays on their end and did all the troubleshooting things they asked. It was super frustrating waiting on their responses. Finally they said they would send out replacement electronics in 1 to 2 days that was a week ago. I have reached out numerous times and no response. We payed alot of money and don’t have a working product . Waste of my time they need a human support team.
Reply from Saunabox2026-04-05
Thank you for your continued patience.
We’re sending you a replacement unit ASAP, and you’ll receive a tracking email as soon as the carrier scans the shipment. Our team will keep you updated along the way, and we’ll also reach out directly to make sure you’re taken care of.
Awful buying experience and even worse unboxing. Shipping was delayed multiple times (didn't receive my order until at least 30 days after it was supposed to come in). Once it arrived? Several broken pieces inside the package and a glass door COMPLETELY SMASHED to pieces inside the box. Now I have boxes and pieces of the sauna all over my garage.
Reply from Saunabox2026-04-02
We’re already working on getting this resolved.
Our team is arranging a pickup for the damaged shipment from your garage, and we’re expediting a replacement Solara to you as quickly as possible.
Saunabox responded to my review and sent me a new Saunabox Pulse Pro IR Sauna with red light no charge, which I absolutely did not expect. The product has definitely been improved and is much easier to assemble, and both the electronics and remote have been improved. This one works! It takes 10-15 minutes to start getting warm but we are using it and enjoying it so far. I’ll submit a longer term review after we’ve had it a few months but this is much better than before.
Original review:
Do not buy from Saunabox! Ordered a Saunabox IR sauna and it didn’t work. Customer Service can only be contacted via email and is very slow. Took about a month to get a new remote and the sauna still would not turn on. It’s a design flaw that it only can be turned on with a remote that has to pair via Bluetooth and the pairing always failed. Then they wanted me to sign a return form acknowledging I wouldn’t get my money back because it had been over 30 days! Thank goodness I had bought with a credit card I went through them and got the charge refunded.
Reply from Saunabox2026-03-26
Thank you for sharing this. We reviewed what happened on our side, attempted to reach you by phone, and left you a voicemail. We also followed up by email with a clear summary of the next steps and a resolution plan
I wanted to love SaunaBox, but this has been one of the most frustrating product experiences I’ve had.
My first unit failed after about 5 months. I decided to give them another chance and even upgraded to a newer model, only for that one to break in just 4 months. That’s not even half of a reasonable lifespan, let alone making it through a warranty period.
What’s worse is the complete lack of support. Instead of actually troubleshooting or honoring a warranty repair, I’ve been given the runaround and told that chargers I didn’t even receive from them are somehow the problem. No real help, no accountability, just deflection.
If you’re charging premium prices, your product needs to last and your support needs to stand behind it. Right now, SaunaBox is failing on both.
At this point, I can’t recommend this company to anyone. Between repeated product failures and unhelpful support, it feels like things are going downhill fast.
If this isn’t resolved, I will be escalating this further through additional review platforms and formal complaints, as this experience has not met basic expectations for a product at this price point.
Reply from Saunabox2026-03-26
Thank you for writing this out. We understand why you’re frustrated.
We want to review your case end to end and get you a real resolution. Please email [email protected] and reference this Trustpilot review so we can locate your account quickly. If you already have a ticket open, include the order number in your reply so we can pick it up immediately and confirm next steps
I never considered a sauna before. It just seemed like something I wouldn’t be interested in. But Saunabox caught my eye, and for the price, I thought I would give it a try. I got the package with the red light and plunge box. I work out six days a week and being in my 60’s now, that can take a toll. I fired it up, jump in there and wow, what a way to restore my body! No need in the winter here, so I only have to step outside for a “cold plunge”! I will do the cold plunge again in the summer. I’ve had my sauna for six months, it has run perfectly, my aches and pains from workouts are gone and I feel great. If you can get one of these, you have to try it. Saunabox made me a believer!
Reply from Saunabox2026-03-08
Dan, this made our day. Thank you for sharing your experience and the routine you’ve built with the sauna, red light, and plunge. We’re especially glad it’s helped you recover and feel better week to week. Appreciate you being part of SaunaBox.
I have an original version of the sauna box from over a year ago. I use it heavily (4-5 times a week) throughout the entire year. I’ve always taken care of the entire kit, from wiping down the inside to emptying and cleaning and drying the steamer everytime I use it. I also use fresh distilled water each time. Well about a week ago the steamer started smoking. Could have been really bad had I been inside the canopy. Anyhow, I reached out to the team and they without hesitation gave me a replacement machine. It’s part of my daily routine and cannot wait to get the new one in. The customer service was fantastic in taking care of an issue for me. Highly recommend!!
Reply from Saunabox2026-03-08
Thank you for the detailed review, Drew. We’re really glad you flagged the steamer issue quickly and that our team was able to get a replacement moving without delay. Appreciate how well you’ve cared for your kit, and we’re glad Saunabox is part of your routine.
Really appreciate this company. I ordered a sauna prematurely and wanted to wait till a later time they refunded me immediately. So many times when you go to cancel an order with other companies they make you jump through so many hopes and make it so hard to process. This is not that company, with that they gained my trust I’m ordering the one I really need today!!
Reply from Saunabox2026-03-08
Thank you, Dean. We appreciate you giving us the chance to earn your trust. Glad the refund process was easy, and we’re excited for you to get the model that fits what you need.
Worst Company ever..took the order 6 weeks back still waiting for the product. I Quote them after 4 weeks that they are still waiting for the product. Why would ypu take the order atbthr first place that is my question.Please never buy anything from them.
Reply from Saunabox2026-03-08
Hi Hitesh, thank you for sharing this. Please email [email protected] and reference this Trustpilot review so we can locate your order, confirm the exact status, and resolve it promptly.
I sent an inquiry to find out why I had not yet received my order. They apologized immediately and explained the delay, accepting total responsibility. I was impressed by that alone.But to my surprise, I was a offered a credit for my inconvenience. The experience was atypical of what I have become used to with the customer service of various companies, who frequently have an attitude of "yeah so what". It was truly refreshing, they could teach other companies the standard of care that a buyer should expect. Well Done!!! And thanks again for the excellent customer service.
Reply from Saunabox2026-03-08
Thank you, Emilia. We really appreciate you calling out the way our team handled it. We know delays are frustrating, so we’re glad we could own it, explain it clearly, and make it right with a credit. Thanks again for your support.
From the very beginning I happened to order an item that was just sold out. Throughout the process of receiving my Pulse Pro I had to reach out to customer service several times and the timely responses were 2nd to none. My questions were answered and my concerns were also handled very professionally from the SaunaBox team.
The product is as good as advertised as well.
I will definitely refer anyone I hear that may be interested in an in home Sauna.
SaunaBox team, THANK YOU for all your help.
Reply from Saunabox2026-03-08
Nazreth, thank you. We appreciate your patience throughout the process and we’re glad the team was able to stay responsive and professional. Even better to hear you’re enjoying the Pulse Pro. Thanks for the referrals.
Their warranty department will find small technicalities in a contract to not repair/replace their product that breaks easily. I will say they responded quickly but not the type of company I would recommend doing business with.
Reply from Saunabox2026-03-08
Thank you for the feedback. We take warranty concerns seriously, and we understand how frustrating it feels when a customer believes their issue should be covered. Please email [email protected] and reference this Trustpilot review so we can locate your case, review the decision and documentation, and make sure it was handled correctly.
Product has been great so far. Easy to set up. Decent quality considering the price of the unit. Only issue has been that I can't get temperature above 143 when I am inside it. (It preheats to over 160). Customer support has been very responsive and is trying to help solve the issue. Hopefully they can.
Issued solved. Put mat underneath sauna, instead of it being on cement floor. Sauna is now hovering around 150 when I'm in it.
Reply from Saunabox2026-03-08
Thanks for the update, Coach Ard. Really glad you found the fix and that the mat under the unit made the difference. Appreciate you sticking with the troubleshooting and sharing the solution for others.
Well it ended up taking a little longer than expected to receive my suana but I have to say customer service was there every step of the way. They answered all of my emails in such a professional and courteous manner. Found solutions for my problems, they were great. I finally got my suana pulse pro and I'm so glad I didn't accept the full refund offered for the delay because I absolutely love this thing.
Reply from Saunabox2026-03-08
Thank you for the kind words. We know the delay wasn’t ideal, so we really appreciate your patience. We’re glad our team stayed on top of communication and solutions, and even happier to hear you love your Pulse Pro now that it’s in.
My wife purchased the SaunaBox pulse for me for Christmas. The sauna is amazing - everything is as advertised. However, after about 3 weeks I had an issue with the remote not working, thus all of it not working. When you get your SaunaBox and use it every day you will understand the panic I felt when it didn't work.
Customer support was amazing. they responded very quickly and asked for video of what was going on. After a few different fix attempts we got it working - only missed one day of Sauna! The service matches the product - first class!
Reply from Saunabox2026-02-09
Thank you so much for the kind words and for sharing your experience.
We’re really glad to hear you’re loving your Pulse sauna and that everything has been working as expected overall.
Your feedback means a lot to us, and we truly appreciate you taking the time to leave a review. Enjoy your sessions, and we’re glad to have you as part of the SaunaBox family.
I wish I could give 0 stars. I bought the pulse sauna with infrared light therapy.
False advertising, customer service is absolutely AWFUL. I had to resort to 4 emails, commenting on their Instagram, TikTok, and sending them a message on Facebook to finally get a response from them.
If you plan to use a sauna in your garage double check if your outlets are GFCI protected. Your outlet may look like a standard outlet, but if it’s GFCI protected (like all garages likely will be if your electrical is up to code) then your sauna WILL NOT WORK.
The sauna power box comes with its own built in GFCI protection. If you plug in the sauna box (that’s GFCI protected already) into a GFCI protected circuit it will without a doubt, automatically trip the circuit.
I never got to use the thing, so I can’t speak on the longevity of the product, but building the thing was annoying. So many things are left out of the directions that we had to resort to YouTube videos made by customers who are also shitting on the directions and how they had to figure it out themselves.
Do NOT recommend this company by any means.
Reply from Saunabox2026-02-09
We’re really sorry to read about your experience and understand how frustrating this was for you.
We sincerely apologize for the difficulty you had reaching our support team. Delays like the ones you described are not acceptable, and we’ve been actively expanding our support coverage
If you’re open to it, we’d like the opportunity to review your case directly and make this right. Please reach out to [email protected] and reference this review so we can locate your order and help resolve this properly.
Thank you so much Saunabox for the wonderful customer experience I received. They went above and beyond out of their way to make sure the product I purchased matched my needs but not only!!!! Thank You Saunabox. I am but WILL be a future customer for life!
Reply from Saunabox2026-02-03
Thank you so much for the amazing feedback! We truly appreciate you taking the time to share this and for trusting us with your purchase. It means a lot to hear that our team was able to go above and beyond to make sure everything matched your needs.
Welcome to the Saunabox family!
My tank stopped working, contacted customer service and provided the pictures and information they needed, honored a warranty that was narrowly expired and responded to all emails promptly. Great service, love my sauna, thanks again!!
Reply from Saunabox2026-02-03
Thank you so much for taking the time to share this! We’re really glad we were able to help get things sorted and that you’re back to enjoying your sauna.
We truly appreciate your kind words about our team and your patience throughout the process. It means a lot to us to hear that the experience turned out positively.
Very happy with customer support! Seems to be the most affordable/efficient/hottest sauna out there right now. Lucky to get my hands on one as they are flying off the shelf! Might have to share it on my 2.2 million fb follower page even!
Reply from Saunabox2026-01-29
Thank you Dylan! We really appreciate you sharing this and love to hear you are happy with it. And as a small business, we are always grateful for anyone spreading the word!! Let us know if you need anything else!
We purchased a SAUNABOX SmartSteam XL unit from Amazon. Everything looked great, but we realized the tubing was missing. We reached out to SAUNABOX support from their website, and within a few hours they resolved the issue. Since they did not have the tubing, we received a full Sauna at no cost! I am so thankful for their great support.
Reply from Saunabox2026-02-03
We’re glad our team was able to resolve the missing tubing quickly and make things right for you. That’s exactly the experience we aim to provide, and it means a lot to hear it made a difference.
Thanks again for choosing Saunabox and for your kind words about our support team.
The Pod Company
Sunlighten, Inc.
VITAL+
LIT Method
nurecover.com
Clearlight Infrared Saunas
Peptonix
Premium Saunas