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Written by the business, not verified by us.Saunabox (saunabox.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently praise the staff for their incredible helpfulness, detailing how team members provide personalized guidance and exceptional support during the entire purchasing process. Many consumers find the products very convenient to set up, fast to heat up, and wonderfully easy to use for daily home wellness routines. However, some customers also noted frustrating issues with defective parts, broken components, or equipment failing shortly after initial delivery. A few other people also felt that customer support became entirely unresponsive or unhelpful when they tried to resolve these unexpected equipment problems.
Auto-generated from all reviews of this business. For reference only.Nicole did a great job in following up and giving me a the details I requested WELL DONE!
Thank you for the feedback. We’re glad Nicole was able to follow up quickly and get you the details you needed.
⚠️ CONSUMER WARNING – SAUNABOX ⚠️ I purchased a Saunabox a few months ago. The remote and control unit stopped working while still under warranty. Saunabox does not have a customer service phone number and only communicates by email. Since reporting the issue, I’ve experienced ongoing delays, stalled responses, and unacceptable behavior. Multiple times, Saunabox has confirmed replacement part orders, only to cancel them the following day with no explanation. This has happened repeatedly. Weeks go by with no resolution. As of today, I have a nonfunctional unit under warranty and no replacement parts, despite repeated promises. This post is to warn other consumers: if something breaks, be prepared for slow communication, canceled orders, and no accountability. I strongly advise anyone considering a Saunabox purchase to research carefully and understand the risk if warranty service is needed.
Hi Charles please email [email protected] and reference this Trustpilot review so we can identify your case immediately and confirm the replacement status in writing. If you include your order number in that message, we can prioritize it and get you a concrete next step.
Nicole was a huge help in assisting me with knowledge and recognition of value for the product that I was buying. I couldn't be more impressed with her organic tact that really felt like building rapport and familiarity with a friend. She even cross-referenced the quality of other saunas, which is a convenient and informative leisure to me that was critical to me buying decision. Without Nicole I would have been guessing about which sauna to buy much longer, and with Nicole I immediately recognized the quality and higher standards of sauanabox; I am proud to be the owner of a new one for my home.
Thank you for the thoughtful review. We’re happy Nicole was able to help you compare options, feel confident in the purchase, and see the value in the product.
I ordered my suana box and was immediately reached out by a professional customer service specialist Nicole to make sure I had everything I needed. I've never experienced such personable customer service before. If this is how they run their business, I can only imagine what the quality of their products are! Thank you so much Nicole!
Thank you for the kind words. We’re glad Nicole was able to make the process smooth and personable from the start, and we appreciate you choosing Saunabox.
The saunabox pulse is magnificent! I thought it didnt work until Nicole and the saunabox customer service team got me on the right track. Easily one of my best experiences!
Thank you for the review. We’re glad you’re enjoying the Pulse and that Nicole and the team were able to get you on the right track quickly.
Customer service is on it and super helpful. I’m in Inside Sales so I know how it can be. They are very responsive to my emails.
Thank you for the review. We really appreciate you recognizing the responsiveness, and we’re glad the team has been helpful.
I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was something she didn't have the information for, she told me she'd get back to me. Every single time, she did. Very happy with her attention to detail and amount of follow-up, which definitely led to me being comfortable enough to purchase.
Thank you for sharing this. We’re glad Nicole was able to support you throughout your research and follow through every time. Appreciate you choosing Saunabox.
This has truly been a relaxing and pain reducing part of my daily routine now. Super simple install, panels came pre-installed which was super helpful. Nicole was prompt in checking in during the checkout process and helped explain the different components.
Love hearing this! Thanks for sharing, and we’re glad the setup was smooth and Nicole was able to help clarify the components during checkout.
My son surprised me with a SaunaBox and I must say the product is great. It heats up quickly and is very easy to use. But we had an issue with the heating unit and the Customer Service was exceptional. They figured out the issue and sent us a new Box. Thats the sign of a GREAT company.
Thank you for the kind words. We’re glad you’re enjoying the sauna and that our team was able to identify the issue and get a replacement out to you quickly.
I was looking to purchase a sauna and saw this one on KTLA so I decided to try it out. I even got a code to get a discount and sales representative Nicole reached out to me and was very helpful. She answered all my questions quick and very knowledgeable.
Thank you for choosing Saunabox after seeing us on KTLA. We’re glad Nicole was able to answer your questions quickly and help you feel confident in your purchase.
I was just scrolling along looking at one of the infrared saunas and all of a sudden I have Nicole texting me. She was very helpful and it was nice to be able to talk to someone about the saunas. There are so many of them. But I kept going back to SaunaBox. I just want to say thank you Nicole for your help!!
Thank you for the review. We’re happy Nicole was able to help over text and make the whole shopping process feel easier. We appreciate you choosing Saunabox.
Great customer service and great product. Nicole w/ Saunabox reached out via text to see if I needed any assistance with my purchase, which I did. She was wonderful and helped me promptly. Very confident if I need any further help they will be easy to connect with and happy to assist. Loving the product so far and overall very happy I chose to go with Saunabox over others.
Thank you for the kind words. We’re glad Nicole was able to jump in, help promptly, and make sure you felt supported. Appreciate you choosing Saunabox and hope you keep enjoying your sessions.
I have the original Saunabox but wanted the new Smartsteam Pro with red light therapy as my wife has been hogging the original. 😀. I had some questions and Nicole got right back to me and answered all of my questions, so I bought it, Nicole also followed up and ensured my order went through smoothly. Thanks Nicole, I can’t wait use it. Update: my order arrived around 9:00 this morning, one part was defective, I contacted Nicole again from customer support, and by 1:39 in the afternoon I had a replacement part on the way. Thanks again Nicole, fantastic customer care. Update #2 - I was excited that the shipping department received instructions to send a replacement steam unit that arrived damaged. Unfortunately that was 7 days ago and the shipping status remains as "we're preparing these items for shipping". If I cannot get a status update showing my item in transit by end of day I'm unfortunately going to have to request a refund and return the items and contact American Express to dispute the charge. Update # 3 - Updating to 2 stars - Customer support emailed me (after I reached out) and said the item is back ordered and should be aailable in 7-10 days. I'll wait and see what happens in 10 days, maybe they can reddem a few more stars back to their original 5. Timely and accurate communication with the customer is important.
This made our day! Thanks for being a longtime Saunabox customer, and we’re glad Nicole helped you get everything sorted quickly, including getting that replacement part on the way the same day.
Nicole was super helpful in getting me through the checkout process for truemed. This was not something I had ever used before but I am super excited about my new Sauna!
Thanks for sharing this. We’re glad Nicole could help you get through Truemed smoothly, and we’re excited for you to start using your sauna.
I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set it up myself in less than 30 minutes and the parts fit together like a glove. All the components are clearly labeled and went together exactly as described. Having the included Bluetooth speaker is a great added feature and makes the experience even better. After my first sauna and red light therapy sessions I can say that I am absolutely hooked and grateful that I chose SaunaBox Solara to start my infrared sauna journey.
Thank you for the detailed review. We’re thrilled to hear the Solara exceeded your expectations, was easy to set up, and that you’re enjoying the Bluetooth speaker and your sessions already.
She was very helpful and responded quickly.
Thank you for the 5-star review. We appreciate it, and we’re glad our team was able to help quickly.
On January 15, 2026, I purchased a SaunaBox Pulse Pro. After only a few days of using the product, I noticed it was not performing as expected. This prompted me to reach out to SaunaBox customer service for assistance. After conducting tests with the support team, it was determined that one of the heating panels was faulty. On February 12, 2026, SaunaBox informed me that a replacement panel would be shipped to resolve the issue. As of today, April 8, 2026—almost two months since the initial promise—I have yet to receive the replacement panel. Each time I contact SaunaBox, I am met only with excuses and no concrete solutions. Warranty Concerns Based on this experience, I advise potential buyers to be cautious. SaunaBox does not appear to stand behind their products or honor the warranty promises they make.
We tried reaching you by phone and weren’t able to connect, so we’ll be sending you an email shortly with clear next steps and a firm resolution plan to get you taken care of. If you reply to that email with the best number and a good time to call, we’ll also follow up directly to make sure this is fully resolved.
My name is Alex Lohore. I am a professional mixed martial artist and I use Sauna Box for recovery and detox. I’ve had a little issue with a p part of my sauna and customer service was really helpful to get the part resent to me. I really enjoy using this product. I think is high-quality and will recommend it to everyone and anyone who would like to use a home sauna.
Hi Alex thank you for taking the time to leave this review. We’re glad to hear your Saunabox has been a strong part of your recovery routine, and that our team was able to get the replacement part handled quickly. We really appreciate the recommendation and support.
Nicole at SaunaBox was excellent to work with during my purchase of the Solara. She was knowledgeable, responsive, and genuinely helpful throughout the entire process. I really appreciated that she wasn’t pushy at all, just available to answer questions and provide clear information when I needed it. Made the whole experience smooth and stress-free. Update 1) Company (Customer Service) will not honor a price reduction on their product that occurred within a day of ordering. They claim my promo code can’t be combined with their new sale when that isn’t the case. I sent them a picture of a new checkout screen with my promo code clearly working with their new pricing. For this, they have lost a star. I will continue updating throughout the process. Update 2) Partial refund applied for price reduction. Shipping update. Order placed 4/3, loaded on truck 4/9, shipped out 4/10, arrived at and currently sitting at local warehouse as of today 4/13. Waiting for call to schedule delivery. There’s has been excellent communication so far throughout the process. Back to 5 stars after price resolution.
Thank you for the kind words. We’re really glad we were able to make your Solara purchase smooth and stress-free, and that you felt supported without any pressure. We appreciate you choosing Saunabox.
Couldn’t have been better!!! I own the Sanabox Pulse Pro and had some issues with faulty components only a few months after purchasing. I reached out and couldn’t have been helped by a nicer representative from your company! Nicolas Zapata was extremely compassionate, understanding and helpful with getting everything squared away and made right ASAP with a replacement order. An employee this great is hard to come by, especially these days, and Saunabox should consider themselves EXTREMELY lucky for having such a professional representative!! 5 out of 5 stars!! If I could, I would give him 100 stars!! Highly recommend due to such a great customer service experience and for their innovative products. If looking for a great sauna company with the proper customer support to back it up, look no further! Thanks again!!
Thank you so much for taking the time to share this review. This means a lot to our team. Thanks for trusting us with your purchase and for giving us the chance to make things right when an issue came up. We truly appreciate your support and recommendation, and we’re grateful to have you as part of the Saunabox community.
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