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Is Saunabox legit?
Saunabox (saunabox.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff for their incredible helpfulness, detailing how team members provide personalized guidance and exceptional support during the entire purchasing process. Many consumers find the products very convenient to set up, fast to heat up, and wonderfully easy to use for daily home wellness routines.
However, some customers also noted frustrating issues with defective parts, broken components, or equipment failing shortly after initial delivery. A few other people also felt that customer support became entirely unresponsive or unhelpful when they tried to resolve these unexpected equipment problems.
Auto-generated from all reviews of this business. For reference only.
Nicole made my purchase super easy and was patient as I navigated months of delaying the purchase due to surgery. I never felt pressured and still feel very supported as I await the arrival of my Pulse Pro! Looking forward to feeling better and supporting a great company. Thanks SaunaBox and Nicole!
Reply from Saunabox2026-08-06
Thank you for the kind feedback! We’re glad Nicole was patient, supportive, and able to make the process comfortable without any pressure. We’re excited for your Pulse Pro to arrive and hope it becomes a great addition to your routine.
Nicole has been so helpful with my purchase and following up with it’s expected delivery. 👍
Reply from Saunabox2026-08-06
Thank you for your feedback! We’re happy to hear Nicole has been helpful throughout your purchase and has kept you updated on the expected delivery. We truly appreciate your support.
I patiently waited over 2 weeks for the package to be delivered only to find out my order was sent to the wrong address by FedEx. After 2 more days of dealing with FedEx I had to personally drive 40 minutes to the FedEx facility to retrieve my package. This was a replacement and should have been sent to the exact same address as the original.
Reply from Saunabox2026-07-21
We’re sorry to hear about your experience.
We’re unable to locate your order or support case from the information shown in this review. Please email [email protected] and reference this Trustpilot review so our team can check what happened
This company is completely incompetent and useless. After 2 months of waiting on correct parts. Crickets. Then they cancelled the replacement order!!
Wrong parts, wrong replacement parts, terrible customer service. Do NOT buy from them
Reply from Saunabox2026-07-16
We’re sorry to hear about your experience.
We’re unable to locate your order or support case from the information shown in this review. Please email [email protected] and reference this Trustpilot review so our team can review the replacement history and confirm the next step directly.
Great customer service! I was in the process of purchasing an item and I didn’t finish due to being busy and they followed up. The rep’s name is Nicole and she was very helpful. I look forward to my home sauna box!
Reply from Saunabox2026-07-16
Thank you for the review. We’re glad our team was able to follow up and help during the purchase process. We hope you love your SaunaBox once it arrives.
I was genuinely excited to work with this company and initially agreed to a gifted collaboration. After they informed me they needed to swap the product they originally offered due to availability, I agreed without hesitation.
Separately, because I wanted to create the best possible comparison content, I purchased one of their other sauna products with my own money so I could compare the dry and steam experiences. I let them know I had already made that purchase and even offered to either have them refund my order or let me pay the difference for the upgraded model so the collaboration could still move forward smoothly.
After that, communication essentially stopped.
Despite multiple follow-ups over the course of several months and even reaching out through social media to get someone's attention, I was repeatedly met with silence. On the rare occasion someone responded publicly, the conversation quickly went quiet again with no resolution.
I completely understand that partnerships can change or fall through. What I don't understand is the lack of communication and professionalism. A simple email explaining that plans had changed would have taken less than a minute and would have been appreciated.
The products themselves may be great—I can't fairly review them based on this experience—but from a business partnership and customer communication standpoint, my experience was extremely disappointing. Unfortunately, based on how this was handled, I cannot recommend working with this company.
Update 7/13/2026: Following this review, SaunaBox has reached out, apologized for the lack of communication, and expressed a willingness to make things right. I appreciate them taking that first step. We've responded with what we believe is a fair resolution, and I'll gladly update this review further based on how the matter is ultimately resolved. I believe companies should be judged not only by mistakes, but also by how they respond when given the opportunity to correct them. We will see how sincere the attempt is.
7/26/26 Update- Still no response after the initial outreach to make amends. Looks like they poor business practices is not a one off, it is a pattern.
Reply from Saunabox2026-07-16
Thank you for the update and for giving us the opportunity to address this.
Our team has already connected with you directly, and we’re working through the proposed resolution with you. We appreciate the chance to make this right and will continue the conversation directly to ensure this is handled properly.
SaunaBox - multiple ways they've COMPLIMENTED not COMPLICATED my experience!
Allow me to be completely transparent when I say that two years ago, for Father's Day, I received the best gift I've ever gotten. My wife bought me the original SaunaBox.
Anyone who knows me knows I would much rather hear "heat index" than "wind chill" in the weather forecast. I love the heat, and I use my SaunaBox every single day.
Almost every night, after my wife and son go to bed, I spend 15 to 20 minutes in it while listening to a relaxing playlist, an audiobook, or a podcast. (You’ve got to love the $5 shower speaker that I used inside!)
I've never slept better. It helps me unwind after a long day, the stress seems to melt away, and I've noticed benefits ranging from healthier skin to relief for sore muscles and everyday aches.
I've recommended SaunaBox to more people than I can count because the product has genuinely made a difference for me. What really sets the company apart, though, is the customer service.
ONE example (of many): On April 1, 2026, I reached out because I was interested in adding the red light therapy wand – and I wanted to know more about how it might qualify for a health insurance HSA card. I had a couple of more questions. Why were there less expensive options online, and were the claimed health benefits actually legitimate?
Instead of giving me a sales pitch, they took the time to explain the differences between several popular red light devices and why theirs was designed the way it was. They also saw that I had been a loyal customer and offered me the opportunity to purchase it for half price, matching the lower priced alternatives I had found. Even better, they encouraged me to take a few days to think it over and extended the discount to other SaunaBox products as well. There was absolutely no pressure.
How often do you come across a company that is more focused on helping you make the right decision than simply making the sale?
This was not my first great experience with their support team. When the folding chair developed some rust after my warranty had already expired, they still sent me a replacement at no charge. When my remote accidentally got wet and stopped working, they quickly mailed me a new one. When the plastic lid on my steam unit cracked after a lot of use, they added me to the wait list and sent the replacement part as soon as it became available.
Every interaction has left me feeling like they genuinely value their customers.
In a time when online reviews can make or break a business, SaunaBox has consistently gone above and beyond. It never felt like they were trying to earn a review. It felt like they simply believe in taking care of the people who support them.
SaunaBox (their brand and their customer service team) truly COMPLIMENT things rather than COMPLICATE them.
That is becoming harder and harder to find these days, and it's one of the biggest reasons I continue recommending them to friends and family without hesitation.
Reply from Saunabox2026-07-16
Thank you for taking the time to share such a detailed and thoughtful review. It means a lot to hear how SaunaBox has become part of your daily routine and how much value it has brought over the years.
Our goal is always to help customers make the right decision, feel taken care of, and keep enjoying their SaunaBox. We truly appreciate your loyalty, your trust, and every recommendation you’ve shared with friends and family.
The saunabox has been extremely helpful with my overall health and fitness goals. It's affordable and convenient for my lifestyle. Most times I can't make it to the gym so I have a miniature gym set up at home equipped with my own personal sauna experience! Great buy!!!!!!
Reply from Saunabox2026-07-16
Thank you for sharing this. We’re happy SaunaBox has been such a convenient fit for your at-home fitness and wellness routine. We appreciate the recommendation.
I am on my 3rd upgrade with Saunabox. I now have the Solara. I have been incredibly pleased with the results. My Health has improved greatly. I highly recommend this purchase.
Reply from Saunabox2026-07-16
Thank you for being a longtime SaunaBox customer. We’re thrilled to hear you’re enjoying the Solara and that it has been such a positive upgrade for your routine.
My doctor recommended Sauna Box company as a way for me to detox more effectively. I chose the Solara and am so happy I did. I use it at least 5 times a week. It was easy to set up. The red light and infrared therapy have literally changed my life. I feel so much better! For me, this is medicine. My only regret is that I didn't buy it sooner.
Reply from Saunabox2026-07-16
Thank you for the thoughtful review. We’re glad the Solara has become such an important part of your wellness routine and that the setup was smooth. We love hearing how much of a positive impact it has made.
I absolutely love my sauna box pulse Pro. I use it almost everyday. I feel such a big difference in my skin tone and it has really helped out in a daily detoxification process. The only reason why I didn't give it five stars is because the setup process was kind of a pain in the butt and I had to watch a couple of YouTube videos from other users, not the company, to set it up properly.
Reply from Saunabox2026-07-16
Thank you for the review. We’re so glad to hear you’re loving your Pulse Pro and using it almost every day.
We also appreciate the honest feedback on the setup process. We’re always working to improve our instructions and setup resources, and feedback like this helps us know where we need to make things clearer for customers.
I have had my Sauna Box for over a year and still love it. It is still working great, with only one of the mats having a little wear and tear.
It has more than paid for itself and is still trucking along. One recommendation for the next round: hope they will make a larger absorbent towel for cleanup.
Reply from Saunabox2026-07-07
Thank you for being with us for over a year. We’re glad your SaunaBox is still working great and has more than paid for itself. We appreciate the towel recommendation and will share it with the team.
The Sauna Box is a great affordable way to enjoy the benefits of a Sauna in your home at a reasonable price. While maybe not as effective as a dry sauna in some cases it still does a good job and is much more affordable.
Reply from Saunabox2026-07-07
Thank you for the thoughtful review. We’re glad SaunaBox has been a great affordable way for you to enjoy sauna sessions at home.
Set up was so easy. I have since added the fan and red light therapy wand. I really enjoy having this spa experience in my own home and wish I could use it more than I do. At first the app felt a little clunky but I think they have made some improvements and im getting the hang of it. Next purchase will be the cooling shorts for men.
Reply from Saunabox2026-07-07
Thank you for the review. We’re glad setup was easy and that you’re enjoying the full spa experience at home with the fan and red light therapy wand. We appreciate the app feedback as well.
Ordered the sauna box a few months after it came out for my apartment. its the perfect size for my bedroom and very convenient to use. Glad they came out with a few accessories and hope they come up with more add ons! few ideas would be an ice hat and something that can make the red light move (left/right kind of like a tv). would highly recommend it's a great value ad to your life!!
Reply from Saunabox2026-07-07
Thank you for the review. We’re glad it has been such a convenient fit for your apartment, and we love the add-on ideas. We’ll share that feedback with the team.
Was excited for the opportunity to have an at home sauna experience. It did not disappoint! The convenience and quickness I can use it is fantastic. Now with the add on red light and a fan! I’m in heaven. Great purchase.
Reply from Saunabox2026-07-07
Thank you for the kind words. We’re happy to hear your at-home sauna experience has delivered and that the red light and fan add-ons made it even better.
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