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Is Saunabox legit?
Saunabox (saunabox.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff for their incredible helpfulness, detailing how team members provide personalized guidance and exceptional support during the entire purchasing process. Many consumers find the products very convenient to set up, fast to heat up, and wonderfully easy to use for daily home wellness routines.
However, some customers also noted frustrating issues with defective parts, broken components, or equipment failing shortly after initial delivery. A few other people also felt that customer support became entirely unresponsive or unhelpful when they tried to resolve these unexpected equipment problems.
Auto-generated from all reviews of this business. For reference only.
I’ve owned my sauna box for over a year now, and I’ve been very happy with it. It’s the portable tent version, but it stays set up permanently in my recovery room. I use it about three times a week on average, and even more during the winter months.
Compared to other portable saunas I’ve used, the quality of the tent and overall construction is excellent. I also added the red light and fan, which have been great upgrades. The unit gets plenty hot—hotter than I can comfortably handle at times—which is exactly what I want. If needed, I can easily lower the temperature with the remote to stay in longer.
Just after the one-year mark, my steam unit stopped working. I reached out to customer service, and they took care of me quickly by replacing it and getting me back up and running. Great product backed by excellent customer service. I would definitely recommend it.
Reply from Saunabox2026-07-07
Thank you for the detailed review. We’re glad the tent quality, red light, and fan upgrades have all worked well for your recovery room setup. We’re also happy our team was able to get your steamer replaced quickly and get you back up and running.
I have had my unit nearly one year. For the most part I use it three to four times a week and I thoroughly enjoy my personal steam room. In the past I would use my local fitness steam room center but it was getting to the point of not being too sanitary seeing black spot marks on the floor etc…. Only being hosed down once or twice a week…. I saw an ad for Sauna Box and researched the company; I pulled the trigger and ordered one. Thinking oh well at this price point if it’s not great so what. Wow out of the gate it was amazingly satisfying. I did have one small issue and it was taken care of ASAP by customer service. I’m 70 years old and I recommend this unit for anyone who is looking to cleans their body revitalize it from deep inside the pores up to and including the skin level. My philosophy, albeit a personal one, is sweating is the spice of life for a healthier you. The unit has stood up to time and multiple usage.
Reply from Saunabox2026-07-07
Thank you for sharing your experience. We’re so glad your SaunaBox has held up well over time and that our team was able to take care of the issue quickly. We appreciate the recommendation.
I have both the Smart Steam Sauna and Full-spectrum infrared wooden sauna from Saunabox.com. Both products surpassed my expectations. The delivery process, setting up was easy and the product has been amazing. My body and over-all health has improved so much.
Reply from Saunabox2026-07-07
Thank you for sharing this. We’re thrilled to hear both your Smart Steam Sauna and full-spectrum infrared sauna have exceeded expectations and become such a positive part of your routine.
Performs as advertised. I usually set to 135 and let warm up for about 20-30min. Once inside it stay around 125-130 which is plenty hot. I usually do about 4 days a week, 20min sessions (for about 7mo now). The only potential drawback is it is a little tight (5'11, 165), but it is a portable unit so I wasn't expecting tons of room. I'm please with the experience. Have only used the red light a few times.
Reply from Saunabox2026-07-07
Thank you for the thoughtful review. We’re glad to hear your SaunaBox has been performing well and that you’ve been able to build it into your weekly routine.
We appreciate the honest note on the size as well. Since it is designed to be portable, the footprint is more compact, but we’re happy it’s still been a positive experience overall.
My experience from Saunabox has been horrible. I ordered the Suanabox Pulse Pro on 6/26/26 around 5am. I paid $130 for next day delivery and my estimated delivery was 6/27/26, the label was created. 6/27/26 early morning I check my ETA and then it said the label was created but waiting on product, new ETA became 6/29/26. I received my package 6/30/26. I unboxed my package to soon find out that the zipper is already wearing from the weight of panels. IM MISSING THE DAMN REMOTE and to top it off the wire connection for the red lights is missing the damn screw nut to prevent it from disconnecting. Its poorly built, i believe this was a used/returned saunabox they gave me. Im assuming i’ll be waiting a couple days AGAIN before even receiving the remote and thats if they even send me one. This is honestly trash company and trash product who clearly do not know how to manage a warehouse or perform any-type of QC before shipping the junk out.
Reply from Saunabox2026-07-07
We’re sorry to hear about your experience.
Our team has already reached out directly so we can review the missing remote, red light connector issue, and overall condition of the unit. We want to make sure this is handled properly and that you receive a clear resolution.
Had questions before my purchase and Nicole was a great help! I was doing lots of research and the only bad reviews I was seeing in regards to saunabox was their customer service and I did not find that at all. She answered all of my questions and was a great help!
Reply from Saunabox2026-07-07
Thank you for sharing this. We’re glad Nicole was able to answer your questions and help you feel confident before purchasing. We appreciate you giving us the opportunity.
Nicole was extremely helpful throughout the order process. The product itself is amazing! It was easy to set up easy and to use. Most importantly, the thing works!
Reply from Saunabox2026-06-22
Thank you for sharing this. We’re happy Nicole made the order process smooth, and we’re even happier to hear you’re enjoying the product and that setup was easy.
Nicole provided a great experience! She helped answer all my questions about the Solara sauna. I was a little hesitant at first because there are so many options out there but after speaking with her, I knew it was the right choice for my space and needs. Thanks Nicole!
Reply from Saunabox2026-06-22
Thank you for the review. We’re glad Nicole was able to answer your Solara questions and help you feel confident choosing the right sauna for your space and needs.
I ordered a Saunabox XL and unfortunately when it arrived it was missing a component. I emailed Saunabox and they immediately sorted the issue and sent out the missing piece. I have not used it yet as the part is still in transit but if it is as great as the excellent customer service I will be very happy. The team were very quick to respond and rectify the issue. Very impressed.
Reply from Saunabox2026-06-16
Thank you for the review. We’re glad our team was able to get the missing component sorted quickly, and we hope you love the XL once everything is fully set up.
Faulty equipment after 90 days and horrible customer service
So, this is my second review of the SaunaBox Pulse Pro.
It has been just over 90 days. The temperature has never gotten above 140 degrees (they claim it reaches 170 degrees). Now, while 140 degrees does the trick the company should not state a temperature that it never reaches. Secondly, to get to 140 I have had to let it sit for 50 minutes.
As for customer service... To be honest, they are horrible. I went to use my sauna and received an E3 code.. This seems to be a common code. I wrote them asking for a trouble shoot. It started with "hey do us a favor, charge the remote for 4-6 hours and see if it works". Fair enough, I did that.. Still got the code.. Their response was "send us a picture of the cable and charging block you are using" I did that. Now their response is "Oh you should use a C to A USB cord and block"
To be honest, at this point, they are giving me the run around. This has been a common theme across the internet with other people as well.
At this point, Saunabox has horrible customer service and basically uses tactics to either avoid having to send replacement parts, issue or a refund, or just hope people will go away.
I will be requesting a refund.
I do not recommend this company.
Reply from Saunabox2026-06-22
We’re sorry to hear about your experience and understand your frustration.
Our team has reached out to you by phone and email so we can make this right and work through the issue directly. Please reply to our latest message or call attempt so we can confirm the next step and get this resolved.
I've been looking at Saunabox for a while but I'm the type to over analyze and do a to of research and comparisons. When I decided to get serious, I got a message from Nicole. She was polite and professional, answered my question and heard my concerns. She even actively compared the competition with me. Just when the time was right the sale ended. Nicole let me know she would keep in touch and reach out when it was on sale again. She did exactly that. So today with her help I placed my order! Thank you, Nicole. Can't wait for the red light panel to go on sale.
Reply from Saunabox2026-06-16
Thank you for sharing this. We’re glad Nicole was able to answer your questions, compare options with you, and follow up when the timing was right. We appreciate you choosing SaunaBox.
I just ordered the Saunabox Solara. I had several text messages with Nicole from customer service. She was extremely helpful and quick to respond to my inquiries. She’s a fine example of what great customer service should be.
I also want to let all my fellow first responders know that GovX offers a 10% discount on Saunabox. Just saved $300!
Reply from Saunabox2026-06-16
Thank you for the kind words. We’re glad Nicole was able to help with your Solara questions and make the process easier. Also appreciate you mentioning GovX for fellow first responders.
If first impressions are any indicator, then we are in solid hands
Was researching portable saunas for several weeks when Nicole from Saunabox began helping. Every time I had a question or concern for ANY product I was looking at, she gladly assisted me, and provided comprehensive researched responses very quickly. I ordered the Saunabox Pulse Pro today, and her assistance was the best first impression of the company I could have asked for. Really excited to get the Sauna up and running!
Reply from Saunabox2026-06-16
Thank you for the thoughtful review. We’re happy Nicole was able to help throughout your research and provide clear answers as you compared options. We’re excited for you to get your Pulse Pro up and running.
Absolutely loving our SaunaBox Solara! It was delivered last week and the whole experience has been amazing from start to finish. The sauna is beautifully made, super cozy, and has already become part of our daily routine. Huge thanks to Nicole, who was incredibly helpful throughout the process — she answered all our questions and even helped us compare other saunas we were considering, which made the decision so much easier. You can really tell the SaunaBox team genuinely cares. Highly recommend!
Kenric and Justine
Reply from Saunabox2026-06-16
Thank you for sharing this. We’re thrilled to hear you’re loving the Solara and that it’s already become part of your daily routine. We’ll make sure Nicole sees your kind words.
I was hesitant at first, then Nicole came along and helped the process go so smoothly, she made the process simple, helped every step of the way. If anybody is looking to start the process of looking at a saunabox, Nicole is the person you want guiding and helping you, I feel so much better about my purchase and even after it arrives she will still be able to help with any questions.
Reply from Saunabox2026-06-16
Thank you for the review. We’re glad Nicole made the process simple and helped you feel confident in your purchase. We appreciate you choosing SaunaBox.
Nicole helped me out with some issues with my cart. She was very helpful and responsive. I can’t speak on the product I purchased as I haven’t received it yet, but as far as customer service goes, saunabox and Nicole appear to have it all together!
Reply from Saunabox2026-06-16
Thank you for the feedback. We’re glad Nicole was able to help with your cart and make the process smooth and responsive.
Customer service was wonderful! We were experiencing an issue with a steam unit failing, and there were issues with warehouse distribution of replacement units initially with some of the customer service. However, when reaching out to their business chat on social media was able to connect with somebody who advised me that despite the initial lengthy delay of it being a replacement unit that would come in potentially 6 to 8 weeks, they were kind enough to go ahead and send me an entire unit as a repeat customer to solve the issue in the short term. Above and beyond versus most that deal with customer service these days! I will be a long-standing customer for a while based on this interaction and I’m already considering a permanent unit in my next home due to its positive impact don’t hesitate to reach out to them if there’s an issue, they will always solve it for you! Oh, and do have to mention that I’m a huge fan of the actual unit itself obviously. I’m using it twice a day and loving it!
Reply from Saunabox2026-05-17
Thank you for taking the time to write this. We’re glad we could get you taken care of and get you back up and running, especially after the initial replacement delays. It means a lot to hear you’re enjoying the unit so much
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