Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.
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Is Sesame legit?
Sesame (sesamecare.com) has a 4.6 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the professional, friendly, and caring staff, noting that medical appointments are extremely easy to set up, highly thorough, and provide genuine support. Consumers genuinely appreciate the smooth online platform, highlighting that prescriptions are rapidly sent over to pharmacies and the entire healthcare process feels completely stress-free.
However, some customers also noted frustrating challenges regarding prescriptions, mentioning difficulties in getting certain medications properly filled or approved through the platform. A few other people additionally felt that customer support was occasionally dismissive, unhelpful, or difficult to reach when trying to resolve administrative problems.
Auto-generated from all reviews of this business. For reference only.
I booked an appointment, for my son, on Saturday and I was first impressed with the prompt appointment time, but the provider sent me a message a few minutes before the appointment stating they’re not able to help us. No response for an hour after that when I asked about canceling the appointment. Luckily I joined the appointment virtually and sat in an empty “room” for 20+ minutes and then the platform said “leave the room and we’ll refund since the provider didn’t show up”. Just wasn’t a great experience. Sesame isn’t worth the cost savings.
Reply from Sesame2026-08-20
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum.
We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
Dr Kohl was friendly and approachable, easy to understand and communicate with. Clearly understood his instructions and felt supported in my health concerns.
Be very careful. They trick you into ongoing charges even when their website says you are on a free basic membership. Very shady business practices
Reply from Sesame2026-09-03
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could better understand your experience, but we have not yet received a response.
We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
I recently experienced an abscess tooth and contacted Sesame I was seen by Dr.Westergard DDS.my visit went seamlessly from begging to end.Dr Westergard really cared an was so helpful.
Many thanks!!!
My provider is wonderful
listens to what the patient says and truly tries to help
The meds she prescribed me have been life changing for me so I am very thankful for her
Dr. Linda was amazing and even gave more insight on bookings and next steps. She was helpful and trustworthy. I would recommend her services and use again myself.
I am a tourist to USA Sesame assisted me through what could have been a very expensive and difficult process getting my script renewed after I ran short on my medication
My practitioner (Dawn Drewes) was very personable, she made me feel comfortable, and she was also very knowledgeable and efficient with her work. 10/10 would recommend!
I had an appointment last month with an NP named Akuwa Gbogbotsi for an issue that she was super helpful with and submitted my prescriptions for antibiotics and ear drops to my preferred pharmacy within 15 minutes of ending the appointment. It was affordable and I had zero issues, would highly recommend her and/or see her again if I needed to.
I love how efficient, personal, and professional my experience is! We discussed boredom/depression and helpful hobbies, my current health and medication refill needs, and next appointment goals - all under 10minutes!!! ❤️
I've been with Sesame for a year now. Dr. Linda Enjema has been consistent! She treats me with the same care and attention each and every time I have an appointment. I appreciate that she has not changed and I will continue to book my appointments with her.
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